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1,595 Reviews of Werner Mazda - Service Center
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February 11, 2019
Car Inpsection I always leave this dealership telling myself just how smart I was to buy car from this Mazda dealership. Every phone call, every visit is fantastic. I always leave this dealership telling myself just how smart I was to buy car from this Mazda dealership. Every phone call, every visit is fantastic. I'm always waiting for the day that Werner employees treat me as unimportant, the way other local dealerships do after you buy a car. However, it just doesn't happen. The care, attention, smiles and honest communication is SECOND to NONE. More
by Rongiroux
Verified Customer
February 08, 2019
Battery-car not starting The Werner team was INCREDIBLE!! I have had some recent medical issues and their care and time with my car and myself was TRULY appreciated!! Keep up The Werner team was INCREDIBLE!! I have had some recent medical issues and their care and time with my car and myself was TRULY appreciated!! Keep up the great work!!! :) Note: I don’t remember the names of people with whom I spoke, but everyone was awesome! More
by eileenbroadhurst
Employees Worked With
john obrien
February 04, 2019
Amazing once again The girls at Werner always take the best care of me and my car. Whatever I need they work with me to get me the best deal. The girls at Werner always take the best care of me and my car. Whatever I need they work with me to get me the best deal. More
by PHEALS66
Employees Worked With
john obrien, Jess Kinney, Jenn Lupo
January 30, 2019
Outstanding friendly service I always recieve friendly, well above average, professional service every time I visit. They have a great team in sales and service to work with! I always recieve friendly, well above average, professional service every time I visit. They have a great team in sales and service to work with! More
by aweber
January 30, 2019
Great Service As always, the service was fantastic. The only bad part of my experience is the Dunkin decaf coffee in the waiting area. It is the worst tasting cof As always, the service was fantastic. The only bad part of my experience is the Dunkin decaf coffee in the waiting area. It is the worst tasting coffee! More
by Denise75
Employees Worked With
Jenn Lupo
January 28, 2019
Always a great experience! Friendly, polite super nice people all round and very reasonable pricing. Prompt and even called to check they could replace a $7 part!! These guys Friendly, polite super nice people all round and very reasonable pricing. Prompt and even called to check they could replace a $7 part!! These guys are awesome. More
by sgimabrit
Employees Worked With
Craig who gave me a ride was super nice too!, Jess Kinney
January 28, 2019
Charged diagnostics fee while still under new car warranty New Mazda6 purchased at this dealer, still under the 3yr/36k new car warranty. All service done here and generally a pleasant experience, including a New Mazda6 purchased at this dealer, still under the 3yr/36k new car warranty. All service done here and generally a pleasant experience, including a free car wash and vacuum every time. Very disappointed with the last visit - reported a creaking/squeaking noise coming from front-end suspension (driver side), usually when backing out of driveway, turning left at slow speed, going over speed bumps and turning...tech could not hear the noise, granted the weather was not optimal for diagnosing noises due to snow. Got charged a diagnostics fee! Never in my life of owning multiple other new cars from both Japanese and American brands got charged a diagnostics fee while the car is still under warranty, and practically no work was performed. Was in a rush to make it to another appointment so did not have time to wait for a manager to dispute the charge, but I'll give them one last chance to rectify the situation on the next visit. If not satisfied, Mazda loses a customer and all the other car friends/enthusiasts who bought Mazdas from this dealer or were considering it over other more popular brands. More
by myple
Employees Worked With
Jenn Lupo
January 27, 2019
Another great service experience at Werner! Brought in my Mazda 6 for oil change, tire rotation, inspection, and a fix for my Android Auto. Turned out an update was needed to the software, whic Brought in my Mazda 6 for oil change, tire rotation, inspection, and a fix for my Android Auto. Turned out an update was needed to the software, which they performed for me. Service was completed quickly while I worked in comfort in the waiting area. This is my second Mazda, and second car from Werner, and I have no reason to go anywhere else. Thanks again!! More
by Guitarghuy2377
Employees Worked With
Jess Kinney
January 26, 2019
I was Amazed! I dropped my car off for service. My appointment was at 9:30. By 9:45 I had a video text from the service department showing me what they recommended I dropped my car off for service. My appointment was at 9:30. By 9:45 I had a video text from the service department showing me what they recommended for service. I was able to reply via text or request a call back. I requested a price via text and received a prompt reply. They sent a text when it was complete. And when I picked up my car it had been washed and vacuumed. WOW! I was amazed. I recently brought my son car to a different dealership and they took my car in 3 hours after my appointment time and I had to call them 4 times. They fixed the one thing I bought the car in for and didn’t check to see if anything related needed repair (it did). When I picked up the car they couldn’t find my car keys. I’ll never go there again. Warner Mazda Service Department was awesome! I was truly impressed. More
by tracy_vermeulen
Employees Worked With
Jess Kinney
January 24, 2019
Excellent service from start to finish Excellent dealership highly recommend! Couldn’t ask for better service. They have a flexible schedule to accommodate their customers. Not to mention t Excellent dealership highly recommend! Couldn’t ask for better service. They have a flexible schedule to accommodate their customers. Not to mention their customer service is outstanding. More
by kirstinhybsch
Employees Worked With
Jennifer, john obrien
