Werner Mazda - Service Center

First service appointment Great experience. Could not have been better. Would recommend. Clean waiting area. Complementary water and snacks. Fast service. Employees were f Great experience. Could not have been better. Would recommend. Clean waiting area. Complementary water and snacks. Fast service. Employees were friendly and helped. Happy I chose this dealer. More

Unprofessional People You get banned from the dealership over a bad survey. With no explanation of except I am the Manager/Owner. 2 weeks to get my car serviced for an regu You get banned from the dealership over a bad survey. With no explanation of except I am the Manager/Owner. 2 weeks to get my car serviced for an regular routine maintenance seriously if you are that understaffed maybe there is a reason behind it. Not sure why this dealer is supposedly a 4 star gold dealer. The owner acted unprofessional and I have no longer need for there lack of professionalism they lost a long term customer after this after buying vehicles here for sometime I get treated this way. Only time I get a response is over a bad survey. Maybe if you talked it out people can change surveys and etc but you rather not so its on you now. This wasn't the first time I had issue with this dealer either but I let slide not this time. Kristen was a bit rude and not very professional. I would have happily worked things out if you simply talked it out. Again I was way passed my Maintenance schedule time and Jess knew that but no regards for helping me get in soon, I will not be held responsible I there is engine break down since I can't just go any where except a Mazda dealer for service since I paid up front for the plan. Even sent an email to John seeing why is going on and why I can't get in sooner, but I didn't even get a response back from that email. So they all of these people had more time to discuss the matter before anything else occurred but again they decide to take the high road and be rude and BAN someone from the dealership. I guess you have enough customer coming to lose paying customers. Mazda Corp already knows about this issue and had noted it themselves. Not sure where this will go from here now. More

Efficient Service Center Having bought my CX-5 at Werner Mazda, they offer a greatly discounted yearly state inspection test. I also get my oil change there since they do a fu Having bought my CX-5 at Werner Mazda, they offer a greatly discounted yearly state inspection test. I also get my oil change there since they do a full circle inspection and car wash included. While waiting in their lounge, I also received a text video showing my car's tire wear. This was quite useful. More

Great Service Department I am selling my 2009 Miata and thought it would be a good idea to have the service department at a Mazda dealership look the car over and change the o I am selling my 2009 Miata and thought it would be a good idea to have the service department at a Mazda dealership look the car over and change the oil and air filter. The car seemed to be "dragging" recently so figured it couldn't hurt to have it checked. Glad I did, and glad I went to Werner Mazda. They quickly discovered that my left front caliper had seized, practically locking the wheel in place. They even texted me a video of the technician, first showing the issue with the caliper and then checking off several other inspection points. Service rep, Ken Armstrong, notified me of the problem and gave me some alternatives to get the car back on the road. I finally chose to have the rotors, calipers, and pads replaced on both wheels. Ken was great in directing the work and keeping me informed of my options and cost. He said they would have to order parts and could have the job done in two days. In the meantime, he gave me a loaner car for free. How can you beat that? Needless to say the work was done on time as promised and the car rides like a champ again -- thanks to Ken Armstrong and his team. Great job! Five stars! More

They are the best! We have only been to the dealership for our service. It is worth the 3 hour round trip. They are the best! We enjoy seeing the staff and knowing our c We have only been to the dealership for our service. It is worth the 3 hour round trip. They are the best! We enjoy seeing the staff and knowing our car will be washed and vacuumed at each service. More

First service after new purchase Mazda Service was excellent! Stayed true to time estimate and very personable and professional. Answered all my questions with a smile! Thank you! Mazda Service was excellent! Stayed true to time estimate and very personable and professional. Answered all my questions with a smile! Thank you! Mazda Service was excellent! Stayed true to time estimate and very personable and professional. Answered all my questions with a smile. Thank you! More

1st 3 month visit I received a complimentary oil change and tire rotation while sitting in break room enjoying a coffee, muffin and tangerine surrounded by a showroom o I received a complimentary oil change and tire rotation while sitting in break room enjoying a coffee, muffin and tangerine surrounded by a showroom of wonderful Mazda vehicles. What's not to like...great car, great service, great dealership. More

Mazda 6 recall work Brought my vehicle twice for recall inspection and then work when parts arrived. Both times were very prompt in check-in first thing in the AM and ha Brought my vehicle twice for recall inspection and then work when parts arrived. Both times were very prompt in check-in first thing in the AM and had a loaner car waiting as I needed to get to work. When repair was complete, called and was completed we ll ahead of scheduled time. Also did a complete inspection of possible future issues to keep an eye on so it wouldn't come as a surprise. Overall excellent service and both service workers were a pleasure to deal with. Thank you!! More

Excellent and timely service We had our tires rotated and engine oil/filter changed. The check-in process went very quickly and smoothly and we waited for our car. Service was c We had our tires rotated and engine oil/filter changed. The check-in process went very quickly and smoothly and we waited for our car. Service was completed in about an hour as promised and the waiting room was very comfortable. Price for the service was very reasonable. Great service and friendly staff; a great combination. More

Do not care about their customers On Werner Mazda’s website it states, “We pride ourselves in providing excellent customer service by ensuring that each customer leaves our dealership On Werner Mazda’s website it states, “We pride ourselves in providing excellent customer service by ensuring that each customer leaves our dealership with an exceptional shopping experience.” My son was taking our car in for routine service and replacement of a taillight bulb when he was struck by a semi trailer with the Mazda logo on it while at a standstill trying to turn into the service garage. No one checked on my son, the customer’s, condition. Rather, the Mazda employee made sure to check on the driver of the semi. The first thing that the dealership manager who bears the name of the company said is, “It’s an independent trucking company. It’s not our fault.” When a phone call was requested to talk to the manager upon completion of the service, I was told I would receive a call the next day. 3 days later and still no phone call. Extremely poor customer service. Certainly not “the exceptional shopping experience.” I plan to never go back to this dealership. More