Werner Mazda - Service Center

It was a great experience from start to finish. Everyone was polite and welcoming. I really enjoyed the video of the innards of my car. was polite and welcoming. I really enjoyed the video of the innards of my car. More

Appreciate the great customer focused approach and that I don't have to worry about being pressured into getting unnecessary services added. Nice to not feel pressured into adding additional and expensive se don't have to worry about being pressured into getting unnecessary services added. Nice to not feel pressured into adding additional and expensive services that I don't need. More

Always a good day when I get to go to Werner Mazda and receive exceptional customer service. Greeted promptly by Al and Dylan. My service was done quickly and my car was washed so I was able to get in receive exceptional customer service. Greeted promptly by Al and Dylan. My service was done quickly and my car was washed so I was able to get in my way. More

Thorough analysis of my vehicle with video link and excellent help in deciding the essential services needed. Coupon from website made the discounted cost seem very reasonable. excellent help in deciding the essential services needed. Coupon from website made the discounted cost seem very reasonable. More

Pleasant, courteous, helpful, efficient. Lori provided excellent customer service and went the extra mile to ensure all needs were met. I highly recommend Werner Mazda! excellent customer service and went the extra mile to ensure all needs were met. I highly recommend Werner Mazda! More

Dealing with Lorri Moore in the service dept. is always an excellent experience. Her personality and professionalism always makes me feel very well taken care of every time I have dealt with her. Jim M an excellent experience. Her personality and professionalism always makes me feel very well taken care of every time I have dealt with her. Jim M More

The service was done in a professional manner. I did not have an appointment but was given an appointment for later that day. I bought the car in and it was determined that my left front axle was leaking an have an appointment but was given an appointment for later that day. I bought the car in and it was determined that my left front axle was leaking and they needed to keep the car since it was not safe to drive. Werner gave me a loaner car which they always do if they need to keep the car for an extended period of time. They also recommended that I get my front brakes replaced which I said okay to. The car has 81,424 miles on it and the front brakes had never been replaced. The axle leak was done under warranty. The only reason I am not giving 5 stars is that I and the service person had forgot to apply the service 10 percent off coupon which would have been a $43 savings. This was done on 12/22. More

The service center is terrific. Very professional and friendly crew. The shuttle service to take me to work and back was a great benefit. I have always been impressed with this crew. This is my second friendly crew. The shuttle service to take me to work and back was a great benefit. I have always been impressed with this crew. This is my second CX5 from Werner. I will probably buy my next there as well. More

Big shout out to Werner Mazda. The service department and Sales manager stepped up big time. During the annual state inspection, a crack was found on the subframe. Now I bought this 2014 Chevy Equinox used i Sales manager stepped up big time. During the annual state inspection, a crack was found on the subframe. Now I bought this 2014 Chevy Equinox used in June 2019. This crack could've cost me out of pocket,but the service department determined the crack was likely to have been there prior to my purchasing the car. It looked as though someone had tried to fix it(wrongly). The sales manager agreed to cover the cost of having it repaired. Gave me a free loaner. Repaired it in a timely fashion. Kept me informed all along the process. Highly recommend. More

Excellent Service as always. Video of what was recommended for my car, Reasonable pricing and quick turn around. Great Experience all around. Looking forward to the next time the "wrench light com recommended for my car, Reasonable pricing and quick turn around. Great Experience all around. Looking forward to the next time the "wrench light comes on" More