Werner Kia - Service Center

I cannot give this dealership or Kia any stars. If there were a way to give negative points, I would absolutely give the max as I have truly had the worst experience in trying to get my car repaire If there were a way to give negative points, I would absolutely give the max as I have truly had the worst experience in trying to get my car repaired. My 2015 Kia Sorrento engine went bad at 80K miles. When we took it in, Mike attached the code reader and said that it was most likely due to the recall on GDI engines. We were told that it would be 30-45 days before the dealership could diagnose the issue and that Kia would not authorize a rental until the diagnoses has been done and the case was submitted. The dealership has had zero issue with leaving us with 1 car where one of us is walking to and from work each day. My wife was trying to work with Mike to try to find out a more reasonable time frame and has had to call numerous times as he does not return calls and the other service staff tries to appease you by stating "you are not the only one in this position". I called 3 different people yesterday and was told I would get calls back and had to keep calling. Ended up working my way to the Service Manager and was told he would call me back within an hour. 3 hours later, I had to call him just to be told the dealership is short handed and they are paying the mechanics extra to stay on Tuesday and Thursday to work on diagnosing the backlog of engine problems they have on their lot. Was then told that the dealership is losing money on doing this work. When I asked if the GM can do anything to help, I was told that he was worse to speak with and that he wont do anything. This is the customer service you can expect to get when you buy a Kia from Werner Kia. I will NEVER shop with them and will do everything I can to drive business away from them. DO NOT TAKE YOUR BUSINESS TO WERNER KIA!!!!!! More

Excellent service, friendly staff, great location, great customer service, just great all around. Awesome people great customer service, just great all around. Awesome people More

Didn't have an appointment but with engine light on I arrived 0800 and was politely put on the service for today. I thought it would be several hours but to my surprise and appreciation I was notified o arrived 0800 and was politely put on the service for today. I thought it would be several hours but to my surprise and appreciation I was notified of the completed service and the engine light check (basically the reason I came in but while there went ahead and had routine service. Ver please with the waiting room with coffee/tea/water, snacks and relaxing area. I utilized one the vacant tables in a quiet side room area to complete some computer work. A loyal KIA Werner customer. More

The service by Michael Wyre and his team is always exceptional. I always receive 5 star service when I bring my vehicle in to Weber Kia. Thank you for always providing great customer service and great exceptional. I always receive 5 star service when I bring my vehicle in to Weber Kia. Thank you for always providing great customer service and great service on my vehicle. More

After having purchased 2 vehicles from kia, I found them to be great place that take care of their customers. to be great place that take care of their customers. More

Russell Griffin was a great service advisor. He kept me informed while I waited for service. He kept me informed while I waited for service. More

Large selection of new and used vehicles. Friendly staff. Great service Department. In and out pretty much when they said. Friendly staff. Great service Department. In and out pretty much when they said. More

Staff is personable, they listen to customers, they follow up on issues and go the extra mile to resolve issues. follow up on issues and go the extra mile to resolve issues. More

Excellent service from Jeremy Patterson and Mike in the Werner Kia service department. Handled my warranty claim seamlessly, and kept me posted throughout the day as my car was efficiently diagnosed and re Werner Kia service department. Handled my warranty claim seamlessly, and kept me posted throughout the day as my car was efficiently diagnosed and repaired. Many thanks! More

Jeremy Patterson was very helpful during my visit at Werner Kia. He kept me updated throughout the whole process and answered all my questions. Great experience. Werner Kia. He kept me updated throughout the whole process and answered all my questions. Great experience. More