Werner Kia - Service Center

Our Service Provider was Tim Kessler, service was top notch! Within a very quick timeframe, professional friendly and a great experience! notch! Within a very quick timeframe, professional friendly and a great experience! More

Russell Griffin was very great and accommodating need more people like him who are eager to serve more people like him who are eager to serve More

Our service adviser was Jeremy Patterson. He exhibited exemplary service And communicated Clearly what was needed and done to our automobile.I recommend him personally as a service adviser wh He exhibited exemplary service And communicated Clearly what was needed and done to our automobile.I recommend him personally as a service adviser who will not push you to purchase unnecessary services but establish a plan for the maintenance your automobile. More

Little Mrs Destiny Washington greeted my Granddaughter and I upon arrival at the Tallahassee Florida WERNER KIA dealership to get my vehicle serviced. It was a pleasant experience and she made sure we we and I upon arrival at the Tallahassee Florida WERNER KIA dealership to get my vehicle serviced. It was a pleasant experience and she made sure we were comfortable and fed. Thanks WERNER KIA for employing Destiny Washington More

A very transparent dealership. The service department is top notch. A big thank you to Tim Fessler in the service dept The service department is top notch. A big thank you to Tim Fessler in the service dept More

it was quick and easy and russell griffin assisted me well. i would def go back well. i would def go back More

Great communication. Always good service. Very pleasant and professional staff. In and out. Offered courtesy to refreshments and a chauffeur. Always good service. Very pleasant and professional staff. In and out. Offered courtesy to refreshments and a chauffeur. More

Excellent Service-Russell Griffin was so friendly and took great care of us while at the dealership. The shuttle folks were awesome too, getting us back and forth to Werner Kia. Thanks again for great took great care of us while at the dealership. The shuttle folks were awesome too, getting us back and forth to Werner Kia. Thanks again for great service Russell. More

I always get seen for my appointments immediately and customer service is very good. The people are so polite and the service specialists I always see, Tim Fessler, explains everything to me when I have customer service is very good. The people are so polite and the service specialists I always see, Tim Fessler, explains everything to me when I have any questions. Plus as a student I get a lot of work done while waiting with their free wifi and hot chocolate. More

I cannot give this dealership or Kia any stars. If there were a way to give negative points, I would absolutely give the max as I have truly had the worst experience in trying to get my car repaire If there were a way to give negative points, I would absolutely give the max as I have truly had the worst experience in trying to get my car repaired. My 2015 Kia Sorrento engine went bad at 80K miles. When we took it in, Mike attached the code reader and said that it was most likely due to the recall on GDI engines. We were told that it would be 30-45 days before the dealership could diagnose the issue and that Kia would not authorize a rental until the diagnoses has been done and the case was submitted. The dealership has had zero issue with leaving us with 1 car where one of us is walking to and from work each day. My wife was trying to work with Mike to try to find out a more reasonable time frame and has had to call numerous times as he does not return calls and the other service staff tries to appease you by stating "you are not the only one in this position". I called 3 different people yesterday and was told I would get calls back and had to keep calling. Ended up working my way to the Service Manager and was told he would call me back within an hour. 3 hours later, I had to call him just to be told the dealership is short handed and they are paying the mechanics extra to stay on Tuesday and Thursday to work on diagnosing the backlog of engine problems they have on their lot. Was then told that the dealership is losing money on doing this work. When I asked if the GM can do anything to help, I was told that he was worse to speak with and that he wont do anything. This is the customer service you can expect to get when you buy a Kia from Werner Kia. I will NEVER shop with them and will do everything I can to drive business away from them. DO NOT TAKE YOUR BUSINESS TO WERNER KIA!!!!!! More