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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews

704 Reviews of Werner Kia - Service Center

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April 18, 2023

Everyone there is always friendly, only took two hours for my oil change and inspection . More

by lydia_beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Fessler, BILAL STEVENSON, JOSH FUTRELL
Apr 19, 2023 -

Werner Kia responded

Lydia, Thank you so much for your positive review! We are happy to hear that our team could consistently provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 18, 2023

Very good visit . Service was very good . Wait was good not to long . Enjoyed talking with Tim. More

by sherdo.1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 19, 2023 -

Werner Kia responded

Thank you for your 5-star rating! We are happy to hear that Tim and the team took great care of you. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 17, 2023

Michael did the best he could to help us out, but when your sunroof goes flying off and you are without your car for over a three weeks its hard to be understanding. They did supply me with a rental but More

by rjsword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Werner Kia responded

Hello, Were very sorry to hear of your issue with the sunroof. We do apologize for the delay on getting this fixed. If you would like to discuss further, please contact us at the dealership and ask for the service manager. Thank you!

April 16, 2023

People are friendly, get maintenance done quickly, but expensive and recommend service that's unnecessary. Maintenance inspections are sub par. More

by Captpr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destinee
May 04, 2023 -

Werner Kia responded

Thank you for your review. Were sorry to hear that you were not completely satisfied with your service visit. We would like the opportunity to speak to you on your experience to see how we can help. Please contact us at the dealership and ask for the service manager.

April 16, 2023

Good experience, service dept. friendly and helpful. Waiting room is nice but wished the tv was on a different channel. More

by BETTIEBOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Apr 17, 2023 -

Werner Kia responded

Thank you for your time and feedback. We are glad that our service team took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 16, 2023

It took over a week almost two to complete the maintenance repairs. Care runs fine afterword's. Thank you. More

by jab688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Werner Kia responded

Hello, Thank you for sharing your comments wit h us. We do apologize for the delay on getting the repairs done. If you have any questions or concerns, please contact us at the dealership. Thank you!

April 16, 2023

Destinee Washington was amazing. Her customer service is exceptional as is always knowledgeable, courteous and kind. Keep up the great work Destinee! More

by Masterdiane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destinee Washington
Apr 17, 2023 -

Werner Kia responded

Thank you so much for your positive review! We are so glad that Destinee could provide you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 16, 2023

It was easy to schedule. Mike was amazing and communicated well the whole time. I always look forward to seeing him and his shiny bald head. The inspection video was perfect. More

by peyton.price5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Apr 17, 2023 -

Werner Kia responded

Peyton, Thank you for laving Mike this positive review! Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

April 16, 2023

I guess 2. 5 hours isn't that long of a wait for an 8AM appointment and sometimes the wait is all day. They were very courteous and not overzealous on the upsell More

by GeorgiaGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
May 04, 2023 -

Werner Kia responded

Were sorry to hear of your disappointment and we do apologize for the wait time that occurred during your service visit. Please contact us at the dealership if you would like to discuss further.

April 16, 2023

The video inspection that KIA sends is very top notch. The technicians do a wonderful job in taking their time to explain the condition of the vehicle being serviced. More

by Colerobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
RUSSELL GRIFFIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Apr 17, 2023 -

Werner Kia responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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