Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews
Call Service Center (855) 791-3983

704 Reviews of Werner Kia - Service Center

Sort by
June 07, 2023

Very unresponsive - it took over 2 weeks for any communication about a check that was owed to me and when the payoff of my trade in would be complete. I still haven’t received my second key for the More

by brianmstanton
Recommend Dealer
No
Employees Worked With
Lucas and Janet finally helped. Everyone else ignored my calls and e-mails.
Report | Print
Jun 09, 2023 -

Werner Kia responded

Brian, Thank you for sharing your comments with us and we do apologize for the delay on the payoff check. Also, on your request for a 2nd key, please contact us at the dealership and ask for the sales manager. Thank you!

Jun 09, 2023 -

brianmstanton responded

Unfortunately, I've done that. I called and left messages with managers. I returned emails sent asking for my input. I gave several weeks before posting this review. Nothing was done until this review went live.

June 07, 2023

although i do have to double check the work done, i am overall satisfied with my service. More

by taysamaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
destinee washington
Report | Print
Jun 08, 2023 -

Werner Kia responded

Thank you for taking the time to leave us this 5-star rating. We are glad that our team could be of assistance to you throughout your service visit. Your safety and satisfaction are our utmost priorities and we hope that you do not hesitate to give us a call if you have any further questions or concerns.

June 06, 2023

Very pleased with the service. Michael Wyre acknowledged me upon arrival (excellent customer service). My car is a 2012 KIA Optima, and KIA has done ALL my services. Great job!!! More

by garrettgail9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Werner Kia responded

Garrettgail9, Thank you so much for your positive review! We are so glad that Michael could provide you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. We hope to see you again the next time your Kia Optima is ready for service!

June 05, 2023

No issues. Staff were efficient & friendly. Like receiving the detailed video. Service was completed in a timely manner. More

by celiaconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fessler
Report | Print
Jun 06, 2023 -

Werner Kia responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

June 05, 2023

Scheduling was a breeze. All employees that I had contact with were friendly and courteous More

by Sjv53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Redding
Report | Print
Jun 06, 2023 -

Werner Kia responded

Thank you so much for your positive review! We are thrilled that our team could provide you with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. We hope that you continue to choose us for all of your future automotive needs.

June 05, 2023

Tim Fessler made me feel welcome with his understanding my low mileage needs and safety program update to our 2020 Forte Concerned even though our needs were completely covered and free. Complimentary wash More

by mcskinny80
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fessler
Report | Print
Jun 06, 2023 -

Werner Kia responded

Thank you for your positive review! We are so glad that Tim took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

Jun 08, 2023 -

mcskinny80 responded

It is easy to respond to dealer rating services when everything is handled like Tin Fessler responded to my concerns and needs/wants. Actually I have been pretty much satisfied with visits to Werner KIA ever since we moved to Tallahassee. Tim is the person I will ask for next time I contact Werner KIA.

June 04, 2023

Good job, will always go to KIA to get a car and tell others as well. Very friendly staff. More

by JMJONES196213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Werner Kia responded

Thank you so much for your excellent review! We are glad that our team could provide you with a 5-star experience. It is an honor to have your confidence and loyalty, and we look forward to continue providing you with our best care in the years to come!

Jun 05, 2023 -

JMJONES196213 responded

Thank you as well

Jun 05, 2023 -

JMJONES196213 responded

Thanks

June 02, 2023

We were well pleased with the efficient and prompt service we received from both Chad and Daniel. Chad was proficient in explaining how our Carnival worked and was very patient with us regarding the More

by RUE.RON.BAXLEY
Recommend Dealer
Yes
Employees Worked With
Daniel Diacont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Dukes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Werner Kia responded

Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are pleased that Chad and Daniel took great care of you. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Kia Carnival- on behalf of the entire team!

June 01, 2023

Very slow on fixing problems , always talking or doing other things when trying to get things done More

by DANAYJIA.MOOREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Duke
Report | Print
Jun 05, 2023 -

Werner Kia responded

Hello, Thank you for sharing your experience with us. We do apologize for the wait time that occurred during your service visit and the lack of customer service. We expect all our customers to have a great experience when visiting our dealership. If you any other questions or concerns, please reach out to us at the dealership and ask for the service manager. Thank you!

June 01, 2023

I dropped off my vehicle. They gave me a ride a home and picked me up for the return trip. More

by MOSESWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Report | Print
Jun 02, 2023 -

Werner Kia responded

Thank you so much for your positive review! We are glad that our team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service.

1
...
43
44
45
...
71