Werner Kia - Service Center

First time bringing my new car in for a recall. Everyone was nice and made sure that they informed me of the process. The waiting room is lovely and have snacks available while you wait. Everyone was nice and made sure that they informed me of the process. The waiting room is lovely and have snacks available while you wait. More

Great service and great customer service. Always a great experience with staff and service with my car. Always a great experience with staff and service with my car. More

Took my car right on back and had me on my way within an hour. Great service. hour. Great service. More

Absolutely amazing as alway. They worked fast and diligently on my car. Very pleased with my service!! They worked fast and diligently on my car. Very pleased with my service!! More

I purchased a used vehicle and within 10 days there were transmission problems. After wrestling with them to either fix the issue or refund my money, they supposedly fixed it. A month later, the same proble transmission problems. After wrestling with them to either fix the issue or refund my money, they supposedly fixed it. A month later, the same problem occurred. They “fixed” it again and even gave me a warranty for a year. Then, two weeks later, the car wouldn’t start and the starter and battery needed to be replaced so, I attempted to use the warranty that I was given for the starter. The warranty company refused to pay for the starter which was about $400. Finally, I had enough and traded the car in for a more reliable one. I choose to never do business again with Werner Kia. More

I purchased a used vehicle there and within 10 days of purchase, there were transmission issues. I brought the car back and they couldn’t find anything wrong. Two days later, the transmission started slip purchase, there were transmission issues. I brought the car back and they couldn’t find anything wrong. Two days later, the transmission started slipping again and I brought it back the second time and demanded that they fix it or refund my money. They had my car for over a week and assured me it was fixed. A month later, transmission issues again. I brought it in for the third time in two months. They had the car for over two weeks and I had to pay for a rental while they were repairing my car. They supposedly gave me a warranty for a year to cover major repairs. Within three days of getting my car back, it wouldn’t start. I had to have the car towed and it needed a new starter and battery. So, I filed a claim with my new warranty for the starter (which cost about $400) and the warranty company refused to pay, stating that the premium hadn’t been paid. By then, I was done and I traded the car for a more reliable vehicle. I hope to NEVER deal with Werner Kia again! More

Timely and professional communication throughout the process. Tim did a great job and responded in a timely manner. process. Tim did a great job and responded in a timely manner. More

They very friendly the waiti Rooom is good they have snacks and drinks for you while you’re waiting for your service snacks and drinks for you while you’re waiting for your service More

Thank you, Tim, for ensuring my car gets serviced and fixed. I also appreciate you contacting me about a rental car I could use while my car was being prepared. fixed. I also appreciate you contacting me about a rental car I could use while my car was being prepared. More

I was a walk in but no excuse! When I called Amy said I would have a wait which was okay so I asked my husband is at the hospital can I get a shuttle over there No the shuttle qui When I called Amy said I would have a wait which was okay so I asked my husband is at the hospital can I get a shuttle over there No the shuttle quits running at 5:00 okay I got ther by 3:00 I asked can I get the shuttle over to the hospital the fellow at the desk said no they quit running at 4:00 now which is it 4 or 5? When I got my car back there wet dirt all over the mat thank god its a throw away but didn't even try to clean it up they had dirt on the bottom of the door I had to take handi wipes to clean it all up then I look on the other side they must have did something on that floor mat because they torn half if it up ! So if you don't have a appointment this is how they treat you or your belongings and there really wasn't a lot of people waiting so no reason for this!I will take my car somewhere eles!! More