Werner Kia - Service Center

I have bought 4 Kia Souls in town through the years, and only with my last vehicle purchased have I had consistent issues with the service department. That's not to say that everyone at Warner Kia is a bad only with my last vehicle purchased have I had consistent issues with the service department. That's not to say that everyone at Warner Kia is a bad employee - I have had positive experiences. However, this is the first time that I have had a vehicle under warranty that required service beyond scheduled maintenance. Six months ago, my check engine light came on, and I immediately called to let them know, providing the P1028 code my code reader detected. I inquired about an appointment but was told they were too busy, and I would have to wait two months. Despite asking if it was safe to drive and being promised a callback from the service department, which never happened, I had to wait. After a couple of weeks with no response, I called again, only to receive the same promise of a callback that never materialized. Luckily, the check engine light went off, and I canceled the appointment, thinking it might have been a fluke. However, a month later, the light came back on and stayed on. When I called to schedule another appointment, I was given a three-month wait and the same "too busy" excuse. I explained the recurring P1028 code, but they seemed uninterested. As time passed, I noticed the light would come on when the weather warmed up and go off during cold snaps for a few days. Unfortunately, my appointment today has coincided with a cold snap, and the light was off. To my shock, they acted as if I had never reported the issue and claimed they couldn't help if the check engine light wasn't on, despite my repeated calls about the intermittent nature of the problem. No notes on my account referenced the times I called or my original canceled appointment. They questioned whether I had received a code at all and claimed their diagnostics showed no issues, asserting that every check engine light is stored in the car's computer. Furious, I suspected they were stalling until my warranty expired, which was only 500 miles away. If I was going to make up a code for free work, it surely wouldn't have been the thermostat code. I told them they were waiting for my warranty to run out, which is why I kept getting brushed off. I got my car and kept thinking about why I was getting the code and the check engine light was on, but it wasn't stored in the computer like the service department told me. Upon further research, I discovered that codes can sometimes be in a "pending" state, prompting technicians to clear them to see if they reappear. When I got home, I plugged in my code reader and, sure enough, the P1028 code was there. That leads me to believe that since the check engine light wasn’t on they didn’t even check the diagnostics. Initially, I thought I would never buy a Kia again. However, after speaking with Kia Corporate, who documented everything and assured me of recourse if the dealership's negligence caused issues, I realized the problem lies not with the Kia Soul itself, which is a solid, safe, and reliable car with a good price point, but with the culture at Warner Kia. While I will never purchase another vehicle from this dealership, I may give the one in Albany, GA, a try. In the future, I'm going to pay more attention to the ratings people give when they actually have an issue and are not getting scheduled maintenance or any recall from the company. More

My vehicle gear shift was locked on my 2020 Telluride. The windows, door locks, trunk, wipers and several other components didn’t work. I took it in to determine the problem and after troubleshooting it w The windows, door locks, trunk, wipers and several other components didn’t work. I took it in to determine the problem and after troubleshooting it was determined that rodents had damaged the harnesses. Mario Rodriquez and the Service Manager Steve was able to provide me a loaner while they made the necessary repairs. They were diligent in keeping me posted along the way. This is what real Customer Service is all about. Taking care of your customers and they will continue to patronize and promote your business to their family and friends. Thank you Mario and Steve. Ann Sherman More

I go here for all my recall and basic maintenance for my Kia. I've had my car for 9 years and I get good service here. Kia. I've had my car for 9 years and I get good service here. More

Cornelius Thompson was a great help. Didn’t take him long to get me in the system when I needed him most. Drove almost an hour to get there & he didn’t disappoint. Once again thank you C Didn’t take him long to get me in the system when I needed him most. Drove almost an hour to get there & he didn’t disappoint. Once again thank you Cornelius Thompson for all your hard work. More

Service was prompt and professional. Was given an end time, which I appreciate, and it was done before then. Cornelius was very professional, and so far in the years that I have been dea Was given an end time, which I appreciate, and it was done before then. Cornelius was very professional, and so far in the years that I have been dealing with Kia, I bought my first one brand new back in 2008 second one 2015 and third one 2021. Cornelius has given me the best service in all my years of dealing with Kia More

Very informative service members, Mario Rodriguez was a great Service Advisor and kept me updated throughout the whole process. great Service Advisor and kept me updated throughout the whole process. More

I Love the service that I received at Werner Kia in Tallahassee Fl and the advisor Cornelius Thompson was very friendly and professional. Tallahassee Fl and the advisor Cornelius Thompson was very friendly and professional. More

This place will be under investigation in the next month or 2 for conning customer's out of their warranty and overcharging on service and products. Also, the staff set up hidden fees and will not explainin or 2 for conning customer's out of their warranty and overcharging on service and products. Also, the staff set up hidden fees and will not explaining anything of any knowledge of what they are charging customers for and will not give copy of and documents. More

They have great customer service. I have been a customer for four years. Never had a problem. I have been a customer for four years. Never had a problem. More