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Werner Kia - Service Center

Tallahassee, FL

4.4
704 Reviews

704 Reviews of Werner Kia - Service Center

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September 22, 2023

Excellent customer service. Service done and on time. Staff friendly and efficient. Will return as instructed. More

by newestlucy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
Sep 25, 2023 -

Werner Kia responded

We greatly appreciate you for leaving this outstanding review! We are glad to hear that our team took amazing care of you and could get your automotive needs taken care of quickly and efficiently. We look forward to continue serving you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you.

September 22, 2023

Great friendly service and smooth transaction! K.Westbrook was a guru about the K5. With his knowledge he was able to sale me one! More

by ladybug_ahs03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K westbrook
Sep 25, 2023 -

Werner Kia responded

Thank you so much for leaving K.Westbrook this amazing review! We are honored to have had the opportunity to work with you and we are glad to hear that K.Westbrook could provide you with top notch service that you so much deserve. We care tremendously for our Werner Kia customers and we are glad his efforts could meet your satisfaction. If there is ever anything more that we may help you with please do not hesitate to let us know. We warmly congratulate you on your new K5- behalf of the entire team!

September 22, 2023

For starters, I dropped my car off on Sunday August 27th around 7:30/8pm. I had to have my vehicle towed there. Monday came around and I called to notify them of my car and I was assigned an advisor named M More

by MONISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A woman named Aimee who answered the phone for Service department was really rude. She sounded as if she hated her job and was very unhelpful. She stated that she does "Scheduling".
Oct 03, 2023 -

Werner Kia responded

Monisha, We truly thank you for taking the time to share your feedback. We deeply regret that your vehicle was not inspected in a timely manner, and we understand how important it is for our customers to have clear expectations and timelines.The issues you encountered, including the lack of communication and prolonged wait times, are not reflective of the service standards we strive to maintain. Please contact us at our dealership, and ask for a service manager so we can address this situation. Thank you and have a great day!

September 20, 2023

Excellent customer service and sales team. Awesome experience as a 1st time car buyer. Thank you Werner Kia!!! More

by Anajah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria & Russell
Sep 20, 2023 -

Werner Kia responded

Anajah, Thank you so much for leaving us this 5 star review! We really appreciate it. Providing a top notch experience is always our goal here at Werner Kia, and we are glad our efforts could meet your satisfaction. We hope to continue serving you and your future automotive needs for many years to come.

September 19, 2023

The customer service was excellent. I came in with no appointment for an oil change and didn't have to wait a long period of time. More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornelius Thompson
Sep 19, 2023 -

Werner Kia responded

Alexis, Thank you for this outstanding review! We are glad to hear our team took great care of you and your automotive needs. Our guests satisfaction is our utmost priority here at Werner Kia. If there is ever anything more that we may help you with please do not hesitate to let us know. Safe travels!

September 19, 2023

Jeremy very good to deal with. Facility awful. Other personnel friendly. However I constantly feel like your personnel are trying to sell me more and more services and products to More

by MIKE.HUEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy— 4 star
September 19, 2023

Friendly customer service, Staff took the time check to see my warranties expired on my vehicle. More

by JPWARREN70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Sep 20, 2023 -

Werner Kia responded

We greatly appreciate your outstanding review! We are glad that out team took amazing care of you and your automotive needs. Providing a top notch experience is always our goal here at Werner Kia, and we are glad our efforts could meet your satisfaction. If there is ever anything more that we may help you with please do not hesitate to let us know.

September 18, 2023

The service I received was much better than past visits. I had stopped coming to the dealership due to bad experiences in the past and it was nice to see improvement in the customer service. More

by ESTREM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
September 18, 2023

Service was prompt, easy, and the customer area is a great place to stay productive while vehicle was being serviced More

by jacquelyntabone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Werner Kia responded

Thank you for this amazing review! We are so glad to hear that you were taken care of and your automotive needs. Providing top notch experience is always our goal here at Werner Kia, and we are glad our efforts could meet your satisfaction. If there is ever anything that the team here may help you with please do not hesitate to give us a call and let us know.

September 18, 2023

Went in to check my A/C because it wasn’t working service was slow and the problem was not resolved. More

by mkentyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Owens
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