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Werner Kia - Service Center

Tallahassee, FL

4.3
706 Reviews
Call Service Center (855) 791-3983

706 Reviews of Werner Kia - Service Center

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October 07, 2023

First check up since bought in March of 22. Haven't driven it that much. Was surprised at the different aspects needed for a check up. Mr. Cornelius Thompson was very helpful in explaining t More

by marymiddleton907
Recommend Dealer
Yes
Employees Worked With
Mr. Cornelius Thompson / service dept.
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Oct 09, 2023 -

Werner Kia responded

Marymiddleton, We greatly appreciate you for leaving Cornelius this positive review! We are glad to hear that Cornelius took amazing care of you and your automotive needs. We are delighted to know that he was very helpful at explaining all of the procedures needed for your vehicle's service here at Werner Kia. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 06, 2023

At the store-wonderful. Phone calls and returning messages—terrible. They don’t return them More

by CLKUHNE0957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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October 06, 2023

I was served by Mario and he was so nice. They even added my tire pressure. More

by leoneexd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Rodriguez, BILAL STEVENSON, JOSH FUTRELL
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Oct 09, 2023 -

Werner Kia responded

We greatly appreciate you for leaving Mario this amazing review! We are happy to hear that Mario took great care of you and your automotive needs. We are thrilled to know that he was nice and even added your tire pressure to your service. Please do not hesitate to let us know how we may be of further service to you.

October 06, 2023

Got oil change only, estimate of 1. 5 hours turned into 4 hours. People coming into wait after were getting out before me. Understand things were backed up but this was ridiculous. More

by herc106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cornelius Thompson
Report | Print
Oct 06, 2023 -

Werner Kia responded

Thank you for your feedback. We sincerely apologize for the extended wait you experienced during your recent oil change at our dealership. While we do experience occasional backups in our service department due to high demand, it's clear that this situation was not handled as efficiently as it should have been, and we apologize for this oversight. We appreciate your understanding, and we hope you'll consider giving us another opportunity to serve you in the future. If you would like to discuss further please contact our dealership and ask for the service manager. Thank you and have a great day!

October 04, 2023

great service, nice waiting room, clean, and a variety of snacks. Great entertainment. all around great place. More

by SARAH.FIELDS2
Recommend Dealer
Yes
Employees Worked With
Timothy Fessler
Report | Print
Oct 05, 2023 -

Werner Kia responded

Sarah, Thank you so much for leaving us this positive review! We are thrilled to hear that our team took excellent care of you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you.

October 03, 2023

Everyone was very courteous and professional. They kept me well informed of services and expectations. The customer waiting area is spacious and comfortable. More

by MaeRae78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Oct 04, 2023 -

Werner Kia responded

MaeRae, Thank you very much for leaving us this 5 star review! We are glad to hear that our team took great care of you and your automotive needs. We are delighted to know that they kept you well informed while your vehicle was being serviced here at Werner Kia. Please do not hesitate to let us know how we may be of further service to you.

October 01, 2023

Everyone at Kia was very professional and helpful, especially Christian and Danny. I will definitely send friends their to buy a car. More

by Smurf51178
Recommend Dealer
Yes
Employees Worked With
RUSSELL GRIFFIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian and Danny
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Oct 02, 2023 -

Werner Kia responded

Thank you very much for leaving Christian and Danny this awesome review and recommendation! We are glad to hear they took great care of you and could provide you with efficient and thorough service. If there is ever anything more that we may help you with please do not hesitate to let us know. Wishing you the safest of travels!

October 01, 2023

I arrived early and they immediately got my in. It’s always an easy process to keep up with our maintenance. More

by ambernicoledean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Duke
Report | Print
Oct 02, 2023 -

Werner Kia responded

We are grateful for you leaving us this 5 star review! We are glad that our team took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are delighted to know that it is always and easy process to get your maintenance kept up. If you ever have any questions or concerns please do not hesitate to let us know.

October 01, 2023

Nice wait area. Kind employees. Service is always performed as stated and I'm never disappointed. More

by rebekah.Kristensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Oct 02, 2023 -

Werner Kia responded

Rebekah, Thank you very much for leaving us this positive review! We are glad to hear that our team consistently takes amazing care of you and your automotive needs. We are thrilled to hear that the service is always performed as stated and you are never disappointed. We hope to see you again when the time comes for your next service.

October 01, 2023

Very cooperative and helpful. Staff was attentive to my needs and worked to make my deal work. More

by gopherdog21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CRAIG MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Wilson
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Oct 02, 2023 -

Werner Kia responded

We greatly appreciate you for leaving us this 5 star review! We are glad to hear that our team took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to hear that they were attentive and worked to make your deal work. Please do not hesitate to let us know how we may be of further service to you.

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