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704 Reviews of Werner Kia - Service Center
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October 06, 2023
I was served by Mario and he was so nice. They even added my tire pressure. They even added my tire pressure. More
by leoneexd
Verified Customer
October 06, 2023
Got oil change only, estimate of 1. 5 hours turned into 4 hours. People coming into wait after were getting out before me. Understand things were backed up but this was ridiculous. 5 hours turned into 4 hours. People coming into wait after were getting out before me. Understand things were backed up but this was ridiculous. More
by herc106
Employees Worked With
Cornelius Thompson
October 03, 2023
Everyone was very courteous and professional. They kept me well informed of services and expectations. The customer waiting area is spacious and comfortable. They kept me well informed of services and expectations. The customer waiting area is spacious and comfortable. More
by MaeRae78
Employees Worked With
Jeremy
October 01, 2023
Everyone at Kia was very professional and helpful, especially Christian and Danny. I will definitely send friends their to buy a car. especially Christian and Danny. I will definitely send friends their to buy a car. More
by Smurf51178
October 01, 2023
Very cooperative and helpful. Staff was attentive to my needs and worked to make my deal work. Staff was attentive to my needs and worked to make my deal work. More
by gopherdog21
October 01, 2023
I had to go to a different shop for them to fix my oil cover because they did not put the clips back on. I called the dealer for them to set up an appointment and they would not work me in. cover because they did not put the clips back on. I called the dealer for them to set up an appointment and they would not work me in. More
by castilla.isabel002
September 30, 2023
My 2019 KIA Soul has an intermittent problem with the ABS and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information and Skid control light. No big deal, just call Werner, that is where the situation got big. I called the service department, gave initial information, and then was placed on hold for 23 minutes, finally, I hung up and called back. I was told their phones (landlines) were acting up because of the rain. I was in my car, driving in the rain, on a Bluetooth-connected cellphone the entire time, and had no difficulties listening to 23 minutes of Musak. After calling back, and asking again for an appointment I was told the next available time was in February, the 12th to be precise...let that sink in. Have you ever been told the next available vehicle service date was in five months? I can schedule brain surgery faster than that. I then asked to speak with the Service Manager and was politely sent to a voicemail box. I left my information and have yet to get a return call. I contacted KIA headquarters and got a bot answer telling me to go to another dealer. I even ask if it was safe to drive the vehicle for next 5 months with warning lights illuminated on the dash, no answer from the bot. So much for standing up for your customers. More
by patrick.kingpin55
Employees Worked With
