Werner Kia - Service Center

I have called for three days straight trying to reach an advisor due to my car needing to be checked asap. I have yet to receive a call back from anyone. I have left messages and the receptionist has tried advisor due to my car needing to be checked asap. I have yet to receive a call back from anyone. I have left messages and the receptionist has tried to reach someone on my behalf! More

Cornelius Thompson did a great job servicing my vehicle and making the process as smooth as possible. and making the process as smooth as possible. More

The service was not as expected, usually they greet you as soon as you pull up in the service area, well they didn't this time, I had to walk inside and as many workers at their desk no one looked up for a as soon as you pull up in the service area, well they didn't this time, I had to walk inside and as many workers at their desk no one looked up for a while. I left my car for an Oil change and rotation of my tires, and I was told they would call me when it was complete, my appointment was at 9:30am, I waited and waited, NO call, around 4:30pm I said to myself they got to be through with my car by now, so I went down to the dealership and there was my car with the work completed sitting there. I was then given the paperwork and handed my keys, I asked was that my car over there and was told yes, NO ONE WALKED ME TO IT OR NOTHING More

I had a super polite and helpful service representative who helped me out. He was very knowledgeable and let me know up front what services they would be preforming that day and how long it would take. Tha who helped me out. He was very knowledgeable and let me know up front what services they would be preforming that day and how long it would take. That got it done in even less time than estimate! Very pleased with my service from Kia! More

5 1/2 hrs too long for oil change. No multi point service check done. Ordered wrong part for seat. Were to order part again and call, no call. Service clock on computer not reset. No multi point service check done. Ordered wrong part for seat. Were to order part again and call, no call. Service clock on computer not reset. More

Cornelius Thompson handled the service on our 2015 Kia Optima. He was very professional and I would recommend them as a service provider. Optima. He was very professional and I would recommend them as a service provider. More

Friendly, fast, courteous, accommodating, reasonable, quality, local....basically an excellent place to have your KIA serviced. quality, local....basically an excellent place to have your KIA serviced. More

Quality of service and amenties was good. Mario was very helpful. I even liked that an approximate completion time was in initial paperwork. Unfortunately it was not ready at the 2 hour p Mario was very helpful. I even liked that an approximate completion time was in initial paperwork. Unfortunately it was not ready at the 2 hour promised time.. It took an additional 1 hours. Mario was apologetic and I know it wasnt his fault. But this is the 3rd visit where it has taken an hour longer than expected. Why offering a reservation? Cash out was smooth but I dont ever remember paying a 5% credit card charge More

Cornelius Thompson Was very great at helping through the whole process stayed in contact with me letting me everything that was going on with the car responded to calls and messages. whole process stayed in contact with me letting me everything that was going on with the car responded to calls and messages. More

The Manger himself came out and made sure I was satisfied, and I got the oil in my car changed and got to pick it up the same day! satisfied, and I got the oil in my car changed and got to pick it up the same day! More