Werner Kia

Staff are professional! we got the assistance we needed. Always a come back. Details explained to our understanding we got the assistance we needed. Always a come back. Details explained to our understanding More

Good salesmen at this location they will try to get you the best deal possible the best deal possible More

My service was a 10/10. I am very satisfied with the service I received. They were informative when need, the waiting was nice clean and comfortable. However, the snack area I am very satisfied with the service I received. They were informative when need, the waiting was nice clean and comfortable. However, the snack area need a little attention but nothing major. More

They did all that I wanted and gave me the information I had requested! YES I would recommend Kia for service and for obtaining a vehicle! had requested! YES I would recommend Kia for service and for obtaining a vehicle! More

Everyone in the service department is so nice and incredibly helpful. They make the experience a good one. incredibly helpful. They make the experience a good one. More

While overall the experience was pleasant, it was also a little aggravating as I felt a bit of a bait and switch tactic is used here. I came in with a specific car in mind that I saw on their website that little aggravating as I felt a bit of a bait and switch tactic is used here. I came in with a specific car in mind that I saw on their website that very morning, but was told they had to see if it was still there (this was literally 3 hours after they opened and 1 hour after I saw it on the lot, on a Monday morning). Instead of the car I asked about they brought out a different car, one that was higher than my initial asking budget. while I ultimately bought the car they showed me, it felt a little deceitful, though admittedly I could have put my foot down and demanded to see something else. It was my first new car in 17 years so the experience was already nerve-wracking enough, so I didnt fuss much (my own fault I know, hence the 4 stars because ultimately they did get me into a car that I do love) More

They are friendly and always available to shuttle me when there is a need. They completed my service within the time frame promised. I always get a car wash. there is a need. They completed my service within the time frame promised. I always get a car wash. More

Drop off car on Thursday evening came back on Saturday and they still hadn’t looked at the car to see what was wrong. Total waste of my time. and they still hadn’t looked at the car to see what was wrong. Total waste of my time. More

Everyone was very friendly and they all seemed to work well together. The waiting area was also very nice--it had massage chairs and a really nice TV in addition to free water, snacks, and coffee. well together. The waiting area was also very nice--it had massage chairs and a really nice TV in addition to free water, snacks, and coffee. More

Brought my vehicle back here to get some security device installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized installed that I received a letter about. Dropped my car off at 9am for a service that is supposed to take 45mins. Took a shuttle home, then realized it was 3pm and no one called me regarding my vehicle being ready for pickup. I tried calling the service department numerous times with no answer. I get a ride back to the dealership, just to walk in the service department and see the staff running their mouth doing NOTHING like always. NO ONE knew about my car being ready! I will NEVER bring my car back here if I don't absolutely have to! The staff are unprofessional, lousy and extremely unknowledgeable. They are the exact reason why I will never purchase another Kia in my life, glad my current one is paid off! Avoid this place at all costs, I'd rather pay more to receive better service than to deal with these incompetent folks again! More