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Werner Kia

Tallahassee, FL

Overview
Employees
Reviews
Vehicles
4.5
1,245 Reviews
Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle and servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, K5, Niro, Rio, Sportage, Sorento, and Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and unmatched quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 10yr/100,000 mile powertrain warranty. *see dealer for details. At Werner Kia we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. Servicing Tallahassee, Crawfordville, Quincy FL, Bainbridge GA and Thomasville GA. you’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part Werner Auto Group commitment to providing “The Best Guest Experience.” If there is any way we can help improve your ownership experience, please give us call at 1-844-698-7699 for sales or 1-844-560-2565 for service. Or simply come see us in person at 2755 W. Tennessee Street Tallahassee, FL 32304 We look forward to seeing you soon!
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2755 W Tennessee St

Tallahassee, FL

32304

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Showing 1,245 reviews

November 11, 2023

Poor communication skills, unavailable mostly through the entire process, complete waste of time bringing my car there. They are money hungry and always backed up. More

by SNAESHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Nov 15, 2023 -

Werner Kia responded

Snaeshia, Thank you for sharing your feedback with us, and we sincerely apologize for the poor experience you had during your recent visit to our dealership. Your satisfaction is of the utmost importance, and we regret that we did not meet your expectations. We are actively reviewing our internal communication processes and service scheduling to address the issues you've highlighted. Your concerns have been forwarded to our management team, and we hope to have the opportunity to make amends. Thank you and have a great day!

November 11, 2023

The service team was very courteous and efficient. They went above and beyond to correct the issue with my vehicle More

by ammoten808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Marmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Werner Kia responded

Thank you so much for leaving us this stunning review! We are thrilled to hear that our team took excellent care of you and could get your automotive needs taken care of efficiently. We are pleased to know that they were courteous and went above and beyond for you. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

November 11, 2023

this is a great dealership. NO pressure salesman, willing to work with you on pricing. More

by lancef781
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marcos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Werner Kia responded

Lance, We greatly appreciate you for leaving us this stellar review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they did not pressure you and worked with you on the pricing of your new vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Werner Kia team!

November 10, 2023

Really appreciate Werners’. They have exceptional service and employees. Mario was the one taking care of us yesterday . He was so pleasant and courteous. I enjoy every visit at More

by PAJEFFERSON123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario. Told me his last name but I forgot.
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Nov 13, 2023 -

Werner Kia responded

Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Mario's efforts could meet your satisfaction! We are amazed to hear that he was pleasant and courteous. Please do not hesitate to let us know how we may be of further service to you.

November 10, 2023

Polite and helpful service advisor but on the feedback form they filled out they said that my service was completed in one hour. The oil change service actually took two hours 15 minutes. More

by vinescharles17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH FUTRELL
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Nov 13, 2023 -

Werner Kia responded

We are grateful for you taking the time to leave us this positive review! We are glad that our team took great care of you and your automotive needs. We are thrilled to know that they were polite and helpful. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 09, 2023

There’s always room for improvement in the appearance of the property. I like to see a clean and pristine place of business. I appreciate the service department and their work on my car. The care that Tim More

by FAYE.MANSPEAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 09, 2023 -

Werner Kia responded

Faye, Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Tim's efforts could meet your satisfaction! We are happy to know that he was very courteous and thorough when speaking to you on the service of your vehicle. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

November 09, 2023

The service department especially Jeremy Patterson have gone above and beyond to meet our needs with our 2921 Kia Seltos More

by MLJCLARK48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Patterson
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Nov 09, 2023 -

Werner Kia responded

We are grateful for you leaving Jeremy this awesome review! We are glad to hear that Jeremy took great care of you and your 2021 Kia Seltos needs. We are pleased to know that he went above and beyond to meet your needs. We hope to see you again when the time comes for your next service.

November 09, 2023

The two gentlemen that assisted me with my service were very helpful. I came for one service, but they also took the time to inform me of other services I will need in the near future. More

by KARRIEROBERTS6002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick McCray and Trei Baker
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Nov 09, 2023 -

Werner Kia responded

Karrie, We greatly appreciate you for leaving us this extraordinary review! We are happy to hear that our team took great care of you and could provide you with thorough and efficient service. We are delighted to know that they were very helpful and took the time to inform you of other services you will need in the future. Please do not hesitate to let us know how we may be of further service to you.

November 08, 2023

Venderick was very helpful. He was honest and timely with my inspection. Great customer service. More

by Fe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venderick McCray
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Nov 08, 2023 -

Werner Kia responded

Fe, Providing thorough and efficient service is so important to us here at Werner Kia and we are glad that Vendrick's efforts could meet your satisfaction! We are thrilled to know that he was very helpful and honest. Please do not hesitate to let us know how we may be of further service to you.

November 08, 2023

I feel as though I consented to xxxx with this auto deal, horrible, run away! More

by latmonjo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marcos Ortiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Dukes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Werner Kia responded

We are sorry to hear about your dissatisfaction with your recent auto deal. Your feedback is important to us, and we take your concerns seriously. We would appreciate the opportunity to better understand the specific issues you faced. If you would like to discuss further, please don't hesitate to contact our dealership and ask for the General Manager. Thank you and have a great day!

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