Wells Auto Group

Worst customer service and management capabilities EVER! I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing pains. It is virtually impossible to have the call answered when you dial the service department extension, and the response time after leaving a message is unacceptable. I have had to call the Sales dept in order to get a hold of a service rep. In addition, the service department opens at 8:30AM making it very inconvenient to deal with a car issue before going to work in the morning. Most service departments open at 7AM at the latest I hope that they will invest in resources to make the ownership experience as pleasant as the buying experience. If not, it will be a pain owning this car in the long run. I want Alfa to be successful in the US but they will have to significantly up their game to compete with other high-end car brands that pamper their customers. Update: went in Monday 5/21 for a “service engine” warning. Service dept manager said no loaner cars and technician could not even look at the car until at least Wednesday. Called back on Tuesday, still no loaner car, technician would not get to the car until at least Thursday... I need the car to get to work every day and hope the issue is not too serious and I’m damaging the engine by driving it. Need to get it together! New updates: Can I give zero stars? Technician finally got to my car about a week later. It’s a sensor, he says, and needs to be ordered. Will take about a week. Obviously it takes 10 days. Then a couple of days to actually fix it. I was out of a car again for 2 weeks (seems to be the standard time they get anything done here). Here is the kicker: first, I had asked to look (again) at the speaker that was vibrating and they had already replaced once. Well, they waited until AFTER the engine sensor arrived and they replaced it to START working on the speaker. This added 2 days. WHY WOULDN’t you fix that during the 10 days you are waiting for the sensor to come in? Would that be too efficient? But wait! There is more! I asked them to see why my brakes were squealing, with only 6000 miles on the car. He says “i took it out myself after the technician did (for a joyride?) and the brakes are NOT squealing”. I pick up the car and the first time I break...you guessed it! The breaks squealed and they have been since. I sent them a video of it with the sound. You say “no, you are kidding, they can’t be sooo bad”. Well, what if I told you the the VERY NEXT DAY after i picked up my car the SERVICE ENGINE” light came on again?!? This was the very reason i had brought the car in in the first place and the very reason they had to order the $100 sensor from ITALY. (Quick aside, why wouldn’t the dealership keep one of the $100 parts in stock? In the state of Texas? In the US? In the North American continent??? Too good of a supply chain practice? Do you believe me now? THIS PLACE IS NOT WORTH OF THE ALFA ROMEO NAME. I dearly hope they lose it and someone with decent management practices and customer service opens one. Otherwise, I’m screwed! P.S. no answer from the dealership to my review yet. What could they say? More

Watch out for Frank Ivens Read the reviews below and Frank Ivens name keeps popping up. I purchased a 2015 Jeep SRT last October. I had car trouble driving my trade from Denv Read the reviews below and Frank Ivens name keeps popping up. I purchased a 2015 Jeep SRT last October. I had car trouble driving my trade from Denver to McKinney and was told my $5000 trade was now worth $500. The chrome wheels on the 2005 Grand Cherokee alone were worth $1000 before taking in the fact the rubber was only two weeks old. I was stuck so I went ahead with the transaction and only asked Frank that he get me an English manual for the vehicle. It's now 6 months and 10-15 emails later and I still don't have a manual. It sounds like I got off better then many of those who have posted here thought. My advise would be to find someone else to buy a car from. More

Liars and Cheats! I spent the better part of two days negotiating a purchase of a Mercedes and a trade. At the conclusion we shook hands and I prepared my car to be tr I spent the better part of two days negotiating a purchase of a Mercedes and a trade. At the conclusion we shook hands and I prepared my car to be traded. Upon arriving at the dealership I was informed the the lying sales manager was reneging on the deal and they wanted an additional $1,150.00. BEWARE OF THESE LYING, UNDERHANDED PEOPLE! You would be wise to stand clear of this place... More

Will rip the face off of out of state buyers Purchased my wife's dream car a used Mercedes Benz sl550 because it was the interior and exterior color combo was right. The car was misrepresented Purchased my wife's dream car a used Mercedes Benz sl550 because it was the interior and exterior color combo was right. The car was misrepresented. I was told several times by Frank Ivens what a nice car this is. The drivers head rest didnt work, the license plate lamp was burnt out, one rear tire was so dry-rotted the you can see the steel belts for 12 inches, this tire was also a different brand from the others. The front grille attachments were broken and the grille was loose, the lower front valance was broken and the other rear wheel rim was bent. I called Darrell the GM and explained my disappointment. I spent $1,500 to fix these things that should have been made right before they even put the car for sale. I offered to split these costs, which I think is more than reasonable and he blew me off. He did email me their inspection report, which showed the grille issues, bad rear tires, and even the license plate lamp burned out. Gerson, the finance dude said he'd deduct the $599 dealer prep fee and he did not and even added an optional $150 paperwork fee to the $40k deal. The car was not even detailed and was dirty and covered with brake dust.Karma is a xxxx of a thing, boys, and hope whoever reads this doesn't buy anything from these sleazy used car salesmen More

Salesman at Taste of Fairview The salesman at the Taste of Fairview yelled at my wife for sitting in the car. I would never buy a car from these people. The salesman at the Taste of Fairview yelled at my wife for sitting in the car. I would never buy a car from these people. More

Horrible dealer experince. Stay away!!! I just bought a new 2018 Alfa Romeo 4C, and had a terrible sales experience. They were the only dealer in the area with a 4C in stock with the options I just bought a new 2018 Alfa Romeo 4C, and had a terrible sales experience. They were the only dealer in the area with a 4C in stock with the options I wanted. If not, I would have walked. You would think a dealership selling Alfa Romeos would give a premium sales experience. Instead their interest rates were misrepresnted to get me back in the dealership. Very dishonest! They told me they could meet or beat my bank's interest rates when they could not. For pointing this out, I was shouted at by my salesperson Frank Ivens and told I didn't understand how banks work. Really? Well, I understand how honesty works, if you don't know if you can do something, don't tell me you can do it. After this, he and the general manager attempted to influence my response on the post purchase survey by giving me a hat and a T-shirt that did not fit. Really people? You earn what goes on the survey, and if you did not earn it, I am not going to give you "all 10'" because you gave me a ball cap and an ill fitting T-shirt. That's not how I do business and neither should you. If you gave outstanding customer service, you would not have to try and influence customers to say you did. Furthermore, the vehicle had to go back to detailing twice because detailing was not done properly. Even after being back to detailing twice, before driving off I noticed that the window trim was delaminating on the passanger's side. Frank said they would order a new one and replace it, but couldn't give a time. I didn't find out until 2 days later, and it was like pulling teeth to get an answer from him. He made me feel like I was a burden for having bought a car from him. After purchasing I also asked him what Alfa Romeo's roadside number was and he told me it should be in my owner's manual, and that I should look it up. One would think that a dealership selling Alfa Romeos could give me their roadside assistance number. When I pointed this out, he eventually did. I shouldn't have to point that fact out to my salesman. Overall, very dissatisfied with my experience from Alfa Romeo Fiat of McKinney. Their level of customer service is not adequet for Fiat, let alone Alfa Romeo. Stay away from this dealer! More

Best Out of State Experience My husband and I live in Illinois and found the truck we’ve been looking for for a long time at Alfa Romeo Fiat of MCKINNEY. Anton our salesman was ve My husband and I live in Illinois and found the truck we’ve been looking for for a long time at Alfa Romeo Fiat of MCKINNEY. Anton our salesman was very responsive, polite and very professional throughout the entire process. Between Anton and the financing departments patience with our out of state financing and our delay in getting there to get the truck we were truly pleased with the attentiveness and helpfulness. we will be referring our friends who are looking for a nice rust free Texas truck to Anton. More

Don't trust or Use this Dealership Do not buy a car from this dealership. I purchased a 2012 Audi S4 in August of 2017. I bought the vehicle with roughly 70k miles. Less than 4 mont Do not buy a car from this dealership. I purchased a 2012 Audi S4 in August of 2017. I bought the vehicle with roughly 70k miles. Less than 4 months later and no more than 5k miles driven by me the transmission went out. After several independent diagnostics in Austin where I reside it was determined that the Transmission could not be repaired and would require a brand new certified Audi transmission. I contacted Fiat McKinney including Darryl the GM. I was told nothing could be done and they were not willing to help. I wrote a $12, 300 check to have my transmission replaced by North Austin Audi. I've contacted Fiat McKinney numerous times since then and they are unwilling to help financially or otherwise. My dealings have been with Stuart (sales), Darryl (GM) and Gerson (Finance Director). WARNING!!! DO NOT BUY A CAR FROM THIS DEALERSHIP. DON'T LISTEN TO THE PROMISES OF A FAMILY OWNED DEALERSHIP WHO ARE ALWAYS WILLING TO HELP. More

Poor experience - go elsewhere I went up to test drive the new AR Stelvio. Loved the car and decided to buy. We agreed on a price and they pull up a car in the color that I want. I went up to test drive the new AR Stelvio. Loved the car and decided to buy. We agreed on a price and they pull up a car in the color that I want. Salesman does not go through ANYTHING on the car with me. On top of that the car, which had supposedly just been washed looked more like they had just pushed dirt around. I spot a ding in the driver's door and am assured that when I come back the next day, the door ding guy will take it out. I am handed the keys and sent on my way in my brand new car. Felt kind of weird to me that they would just hand me keys and tell me to have a nice day, but I decide to shake it off and think this must be how they do it. Get home, walking my husband through the vehicle's bells and whistles and there is no navi. There was navi on the demo car and navi had been discussed. Have to return to the dealership the next day to finish up paperwork and decide to bring it up then. Salesman that was supposed to meet me is late. Chris takes over and says something like "they didn't go through the checklist with you before you drove off the lot"? My reply - "what checklist". So now I am starting to feel not so great about my new purchase. Of course, there is no car in the lot that is the color I want with the features that were existent on the demo car - unless I spend more money to upgrade. And when I come in the next day, I am advised that you have to make an appointment for the door ding guy, you don't just show up. Hmmmmm, this is really starting to feel not so great. The experience from the start was sub-par. I buy the car and I love the car, but my buying experience was not fun, did not make me feel like a valued customer and really made me wish that I had bought my car elsewhere. On the positive side, Chris did a great job trying to remedy the situation. I shared with several folks at ARF McKinney that my experience left a bad taste in my mouth and was assured that the general manager would phone me personally the next day to hear my side of the story. Am still waiting on that call. Also, promised that my first oil change would be complimentary to offset some of the ick from my buying experience. Not holding my breath for that either. I have tried to erase the whole experience from my memory bank in order to move on. I do love my car, but would never buy from them again, bottom line. More

FALSE ADVERTISERS This dealer has FALSE ADVERTISING on their website!!! When you are ready to sign, all of a sudden they come back with "Oh we are sorry, but that was This dealer has FALSE ADVERTISING on their website!!! When you are ready to sign, all of a sudden they come back with "Oh we are sorry, but that was a misprint on our site by our accounting department, we can't sell at that price"! Dont waste your time with these people and General Manager thinks he is Harvey Weinstein with his attitude and sarcasm! More