Wells Auto Group

Blatant criminal activity!!! Buyer beware!!! I still have not received a check for my vehicle trade-in. My husband and I traded in our 2013 Cadillac Escalade for a 2016 Cadillac Escalade in Dece I still have not received a check for my vehicle trade-in. My husband and I traded in our 2013 Cadillac Escalade for a 2016 Cadillac Escalade in December 2018. My husband found the vehicle listed on the internet. We live in Friendswood and my husband negotiated the transaction over the phone with the dealership. We purchased the vehicle for $56,000. We agreed to a trade-in value on the 2013 vehicle of $21,000. We agreed to receive a check of $10,000 for the trade-in and to use the remaining amount toward the 2016 vehicle with a financed amount of $45,500 via Suntrust Bank. The dealership delivered the vehicle to our home on 12/10/18 and picked up the trade-in vehicle. We signed paperwork (I still have not received the promised copy of the paperwork or registration information) and were assured that we would receive a check in the mail for the $10,000 balance on the trade-in. It has now been 42 days and we have not received the $10,000. Both my husband and I have contacted the dealership numerous times and we keep getting disregarded. We were told by Karl on 1/11/19 that a "check was in the mail" on that day. We have not received any check. Every phone voicemail I have left has not been returned. Today, I spoke to Brian, who identified himself as a manager, who told me he would email the accounting department and would copy me on the email. I did not receive any email. I have also left messages with the accounting department that have not been returned. We are beyond exhausted with dealing with the suspect and quite frankly criminal activities of this business. I have since filed complaints with the BBB and the state Attorney Generals office. I should not have to fight, complain or beg for them to pay me the $10,000 they owe me for my trade in!!! Absolutely ridiculous!!! More

Horrible Dealership Purchased a Lexus from this dealership 9/24 Finished paperwork was never turned into the finance company after the approval . I was never notified o Purchased a Lexus from this dealership 9/24 Finished paperwork was never turned into the finance company after the approval . I was never notified of this , Oct when my 1st. Payment was due I go to make it with the loan company and was told dealership never turned in the paperwork. Go to the dealership that day , was told situation was turned over to the Corporate office who would be contacting me . Never her from anyone . Now the temp tag has expired . Go in meet a new GM who was nice . Received a temp tag , all the while I’m seeing that the vehicle that I’m driving is gone down in price on the website almost 5 grand of my price. Fast forward to Dec. they have reworked my deal higher interest rate and wouldn’t acknowledge the price difference. Walked away from the deal . Got my trade back , they had taken fog light clamp off the car, placed an old battery in etc. still haven’t received my money down back. So I go in because I was promise it to be overnighted . Was told it would come from Corp . Almost 3 weeks later still no money. I returned the vehicle without incident and have very professional. But these people have no respect for anyone’s time Business is business and they don’t handle business professionally ! Wish I could unload text and picture because I would sure backup my claims with it , just to prove they don’t operate in a professional and timely manner. More

Honest, reliable Highly recommend. Technicians seem knowledgeable and honest. As a female, I have to deal with dishonesty in the car service industry quite often. I've Highly recommend. Technicians seem knowledgeable and honest. As a female, I have to deal with dishonesty in the car service industry quite often. I've been here for second opinions and they always come out cheaper and quicker. Thumbs up. More

Worst customer service and management capabilities EVER! I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing pains. It is virtually impossible to have the call answered when you dial the service department extension, and the response time after leaving a message is unacceptable. I have had to call the Sales dept in order to get a hold of a service rep. In addition, the service department opens at 8:30AM making it very inconvenient to deal with a car issue before going to work in the morning. Most service departments open at 7AM at the latest I hope that they will invest in resources to make the ownership experience as pleasant as the buying experience. If not, it will be a pain owning this car in the long run. I want Alfa to be successful in the US but they will have to significantly up their game to compete with other high-end car brands that pamper their customers. Update: went in Monday 5/21 for a “service engine” warning. Service dept manager said no loaner cars and technician could not even look at the car until at least Wednesday. Called back on Tuesday, still no loaner car, technician would not get to the car until at least Thursday... I need the car to get to work every day and hope the issue is not too serious and I’m damaging the engine by driving it. Need to get it together! New updates: Can I give zero stars? Technician finally got to my car about a week later. It’s a sensor, he says, and needs to be ordered. Will take about a week. Obviously it takes 10 days. Then a couple of days to actually fix it. I was out of a car again for 2 weeks (seems to be the standard time they get anything done here). Here is the kicker: first, I had asked to look (again) at the speaker that was vibrating and they had already replaced once. Well, they waited until AFTER the engine sensor arrived and they replaced it to START working on the speaker. This added 2 days. WHY WOULDN’t you fix that during the 10 days you are waiting for the sensor to come in? Would that be too efficient? But wait! There is more! I asked them to see why my brakes were squealing, with only 6000 miles on the car. He says “i took it out myself after the technician did (for a joyride?) and the brakes are NOT squealing”. I pick up the car and the first time I break...you guessed it! The breaks squealed and they have been since. I sent them a video of it with the sound. You say “no, you are kidding, they can’t be sooo bad”. Well, what if I told you the the VERY NEXT DAY after i picked up my car the SERVICE ENGINE” light came on again?!? This was the very reason i had brought the car in in the first place and the very reason they had to order the $100 sensor from ITALY. (Quick aside, why wouldn’t the dealership keep one of the $100 parts in stock? In the state of Texas? In the US? In the North American continent??? Too good of a supply chain practice? Do you believe me now? THIS PLACE IS NOT WORTH OF THE ALFA ROMEO NAME. I dearly hope they lose it and someone with decent management practices and customer service opens one. Otherwise, I’m screwed! P.S. no answer from the dealership to my review yet. What could they say? More

Watch out for Frank Ivens Read the reviews below and Frank Ivens name keeps popping up. I purchased a 2015 Jeep SRT last October. I had car trouble driving my trade from Denv Read the reviews below and Frank Ivens name keeps popping up. I purchased a 2015 Jeep SRT last October. I had car trouble driving my trade from Denver to McKinney and was told my $5000 trade was now worth $500. The chrome wheels on the 2005 Grand Cherokee alone were worth $1000 before taking in the fact the rubber was only two weeks old. I was stuck so I went ahead with the transaction and only asked Frank that he get me an English manual for the vehicle. It's now 6 months and 10-15 emails later and I still don't have a manual. It sounds like I got off better then many of those who have posted here thought. My advise would be to find someone else to buy a car from. More