Wellesley Volkswagen

Within 10 days after purchasing a certified used 2007 Passat I was "fortunate" enough to quickly discover that 5-6 rear-window defrost grid-lines were defective. I brought the car in straight away and wa Passat I was "fortunate" enough to quickly discover that 5-6 rear-window defrost grid-lines were defective. I brought the car in straight away and was told by Ian "we'll take care of it" and of course at no charge. I had an appointment for the following week, rear window was completely replaced, and car nicely detailed to boot. More

Very pleased with my experience at Wellesley Volkswagen. I don't make hasty decisions and I appreciate that I was not rushed by anyone. I came in first for a test drive several months ago, then returned si I don't make hasty decisions and I appreciate that I was not rushed by anyone. I came in first for a test drive several months ago, then returned six weeks ago for my first serious discussion of buying a TDI vehicle (I settled on the Jetta sedan). After a weekend of serious consideration, I purchased my Jetta on a Sunday afternoon and picked it up Monday. Everyone was helpful and my entire experience gives me confidence that this is a dealership I can trust in the future. More

I have no experience with "Customer Service" or "Quality of [Service] Work" and did not rate either. I appreciated that Wellesley Volkswagen's internal survey was short. But short surveys do not capture a of [Service] Work" and did not rate either. I appreciated that Wellesley Volkswagen's internal survey was short. But short surveys do not capture additional details that I want to pass along. 1)I did vehicle research (Car and Driver, Consumer Reports). I did pricing research (Edmonds, Kelley, US News). I did test drives of a standard Golf and a Golf TDI at a nearby dealer. I used Kelley to express interest to three other local dealers, including Wellesley Volkswagen. 2)My relationship with Wellesley VW was developed entirely through phone conversations with Kevin Mullin. I did not look beyond Wellesley VW because Kevin easily adapted to my way of working. 3)Kevin first looked for a standard Golf at another dealer. …No longer available. Other matches were in NJ and PA. …Availability uncertain. I rechecked specs on my Acura Integra GS-R, (also a Car and Driver Top 10) and refocused on the Golf GTI and the MasdaSpeeed3 as closer replacements. 4)I chose an “Autobahn” GTI (refinement over performance). So, Kevin went looking for an “Autobahn” GTI and the right deal fell in place. An “Autobahn” GTI was on a truck headed to your sister dealership in Westborough. The GTI completed a swap initiated by Westborough. 5)I was quite sure about what I wanted and I knew the pricing structure from true cost to true invoice to MSRP. I bought the GTI on approval and never set foot in the Wellesley dealership until the day I drove the GTI and signed the paperwork. Here's what works for this customer: 1)Do vehicle research – reviews, spec comparisons, test drives. 2)Do price research – pricing structure and competitive selling price. 3)Work with an experienced salesperson like Kevin who: ·Has thorough knowledge about current VWs and earlier models. ·Will work to find the vehicle that the customer wants. ·Recognizes when the customer has done research and has the facts. ·Has the authority to personally close a competitive deal. Bottom line: From Search to Find to Acquire to Drive to Purchase… This deal was done almost entirely by phone with one salesperson in 5 days. More

If you're looking to buy a new or pre-owned car, you should visit Wellesley Volkswagen and talk to Aurelio Pabon. He is an excellent salesman, professional, not pushy, knows the product well and went ou should visit Wellesley Volkswagen and talk to Aurelio Pabon. He is an excellent salesman, professional, not pushy, knows the product well and went out of his way to get us a great deal. He made buying a new car a easy and fun experience and we will definitely go back to him when buying a car in the future. -Happy Jetta wagon driver More

We went to Wellesley Volkswagen shopping for a good used car, fairly specific with our shopping list. A couple of weeks later the dealer called with almost exactly what we wanted! Aurielo Pabon was a ge car, fairly specific with our shopping list. A couple of weeks later the dealer called with almost exactly what we wanted! Aurielo Pabon was a gentleman throughout, very friendly, responsible and communicative. He helped to make the entire experience go smoothly from start to finish. Mike Ahern, the general manager, was also excellent and really took care of us. The car was completely detailed and waxed and ready later the same day. They were extremely flexible with getting it inspected, allowing me to drop off at night later in the week and pick up the next day. I would recommend this dealership. I think that they are interested in maintaining excellent repeat customers and that feels good. Only suggestion for improvement: the gentleman in the business office was somewhat hasty and not entirely clear with warranties and responding to questions. More

Overall experience was positive and I will recommend Wellesley VW to others. Aurelio was very professional and above-board, and not pushy. On top, has good low-key sense of humor. There was none of the Wellesley VW to others. Aurelio was very professional and above-board, and not pushy. On top, has good low-key sense of humor. There was none of the expected "back and forth", instead everything seemed straightforward and hassle-free with him and with the Sales Manager. As I left I picked up some items in the Parts Dept - only a brief visit but staff was friendly and quick. My only less-than-positive experience in the process was in the business office regarding extended warranty, etc. Here it would have been better to have received a clear overview of what is covered by the warranties I have (remainder of manuf.'s warranty + 2-year dealer warranty on top) vs. the extended warranty, instead of blanket statement that "your first incident will run you more than the cost of the extended warranty". However, at no time did I sense dishonesty or "slickness", and there was no hard sell. As stated earlier, overall a positive experience and I would recommend this dealership. More

I am giving Wellesley VW a very high grade because the service department ALWAYS goes above and beyond the call of duty for me--each and every time I enter their doors and I have been going to Wellesley V service department ALWAYS goes above and beyond the call of duty for me--each and every time I enter their doors and I have been going to Wellesley VW for several years now. Ian Bray, Michael DOmings, Mike Kandalaft, Jamie Mitchell are all THE VERY BEST! Each one makes the time to see me about any issues and to look at my car, converse with me about any problems, and they always display wonderful, gentleman-like behaviour. Very rare these days!!! I have had a couple of occasions where kind of bizarre things happened to my car (all my fault) and they never questioned me about the incidents. I have always been treated with the utmost respect. I really enjoy these guys and the whole staff. Joan is always so pleasant to deal with, too. Overall, one fabulous organization!!! Kudos to all! Barbara Camp More

Had a great experience working with John Nesbit to purchase our new family car. His friendly nature and positive attitude was very refreshing. I really appreciated the fact that he did not try to "s purchase our new family car. His friendly nature and positive attitude was very refreshing. I really appreciated the fact that he did not try to "sell us up", but was there to service our needs + ensure we walked away happy....regardless if we purchased a car or not. I would definitely recommend working with John + VW Wellesley. More

I cam in to lease a Jetta, and was very specific about what I wanted. They didn't try to upsell me, and answered all my questions, were friendly, and were very easy to work with. I felt very comfortable l what I wanted. They didn't try to upsell me, and answered all my questions, were friendly, and were very easy to work with. I felt very comfortable leasing the car from them and they made the process easy and painless, and even picked me up from the T station to get my car. More

Andy was very knowledgeable of the VW TDI vehicles I was interested in. He helped me on getting a fair value for my trade in as well. The sales process was very easy, including the financing options. I w interested in. He helped me on getting a fair value for my trade in as well. The sales process was very easy, including the financing options. I would definitely recommend him and Wellesley VW to my friends. More