Wellesley Volkswagen

I'd like to commend Scott Marlette on his professionalism, friendliness and for making the lease/sales experience so wonderful! This is our second VW from Wellesley Volkswagon - we bought a J professionalism, friendliness and for making the lease/sales experience so wonderful! This is our second VW from Wellesley Volkswagon - we bought a Jetta TDI last year and today leased a Tiguan. Scott continues to provide excellent service. Always relaxed and thorough, Scott does his best to make the customer feel heard, happy, attended to and excited about a VW lease or purchase. I especially appreciate the care and time spent going over all vehicle features. Scott is clearly an asset to the dealership and definitely management material!! We also appreciate the dealership's service department. It is always easy to make a preferred appointment. Kudos to All!! More

I had an issue with my New Beetle - it was leaking water in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak did in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak didn't have a real pattern to it. Sometimes it would rain a lot & no leak, and other times just a little bit of rain would set it off. I was getting extremely frustrated with the CAR, but Ian & the service team at Wellesley VW kept taking it back to try again. They even got an expert from VW to check it out & he had never seen anything like it. FINALLY, they determined that my poor car had a defective sunroof and replaced the entire sunroof mechanism. It has been almost a year since this was fixed and it's working GREAT! I applaud Ian for NEVER giving up and taking ownership of the problem. Not once did he turn me away or make me feel like I was being a demanding customer. He was always there, ready to try again and even apologized for not having fixed it as they thought. Hopefully my car won't give me another mystery like this one, but if it does at least I can count on a great service department as well as excellent customer service. Great job! More

I have bought a great many cars over the years, and will only work with a salesman and a dealership that I trust and feel positively about. this is my first Volkswagen (Jetta). So far I love the car. Aur only work with a salesman and a dealership that I trust and feel positively about. this is my first Volkswagen (Jetta). So far I love the car. Aurelio was such a pleasure to work with: a great personality, friendly but laid back, genuine and easy to relate to. He was knowledgeable about the cars (and their competitors) and explained everything very clearly. I never felt pressured or manipulated, including about the price and the options or add-on warranties, yet I could always count on him to be hard-working and available. In the past I've sometimes had the experience that a salesman is easy to work with, but then when the sale appears to be complete the business manager will become very aggressive, high pressure, and try to change the terms I had been tentatively negotiating with the salesman. My experience at this dealership was very reassuring in that regard -- we negotiated a final price in keeping with what Aurelio and I had been discussing, it was all handled very professionally and courteously, not the tiniest hint of bait and switch. I have honestly never had a more positive experience purchasing a car. More

Aurelio Pabon is is an excellent, personable sales person with something that is very hard to find: good karma. We will recommend this dealership to others precisely because of people like Aurelio Pabon. A with something that is very hard to find: good karma. We will recommend this dealership to others precisely because of people like Aurelio Pabon. Also the paperwork was very professionally handled. More

I had issues that needed to be resolved regarding my new car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also bro car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also brought up a few wear-and-tear problems and little bugs that came up over a 500 mile trip. He went above and beyond to take care of everything at no charge to me, and was done an hour early! I had to stop flirting with a cute barista at the Starbucks across the street to pick up my baby. All in all, a great experience. More

This was my first time buying a car and Andy was so patient and helpful! From the beginning, his friendly and honest approach made the difference. He took the time to thoroughly answer all my questi patient and helpful! From the beginning, his friendly and honest approach made the difference. He took the time to thoroughly answer all my questions and made what seemed a once nerve-wracking and daunting process into a completely painless experience. I am very happy with my purchase and would absolutely recommend Wellesley VW to all my friends! More

Very straight forward sales staff. No unpleasant negotiation. A very pleasant car buying experience. staff were efficient and did not make us wait. Found out all the relevant information durin negotiation. A very pleasant car buying experience. staff were efficient and did not make us wait. Found out all the relevant information during this period - have not learnt anything new and were told all that we read on the internet before More

I was searching for a small sporty hatchback online and was set up with Wellesley VW through VW's Certified Pre-Owned portal. The listing was very thorough and I called the dealership right away about it. was set up with Wellesley VW through VW's Certified Pre-Owned portal. The listing was very thorough and I called the dealership right away about it. I was connected with Andy and he immediately gave me all of the car's important details and set me up with a test drive the next day. During the drive, he listened to what I wanted in a vehicle and what else I was looking at. Without hesitation, and in a totally genial yet professional manner, he told me this car absolutely fit my personality. He was absolutely right. I had done my research and I narrowed my selection down to a MkV GTI and a Mini Cooper S; Andy's service alone would have been enough to sell me. The list price was good, but the web-only listing was just about perfect. Andy bent over backwards to suit my needs before, during, and after the sale. In fact, he called me earlier today to ask how everything was going. I'm extremely impressed and highly recommend Wellesley VW, and Andy in particular. More

Overall, Kevin was great to work with and met all of our needs. He was very patient and never really pushed too hard. He answered all of our questions and was very knowledgeable. His willingness to commu needs. He was very patient and never really pushed too hard. He answered all of our questions and was very knowledgeable. His willingness to communicate via email was very helpful. Our one criticism of the purchase process is that the availability of the model that we wanted was limited. This is the manufacturer's fault, however, as other dealers had the same problem. The dealership building could really use a remodeling to give it a more upscale feel, and more cars should be displayed inside. More

Kevin was a great guy, he really helped me out on the info about the car My family purchased. He was quite helpful in answering my questions. We negotiated a decent price, although I would've liked the a info about the car My family purchased. He was quite helpful in answering my questions. We negotiated a decent price, although I would've liked the all weather mats thrown in haha. He tried his hardest to get the car from its initial place (another dealer) and got it ready to go by the next day. He worked really hard, and was an amicable person. Would recommend it. Much better than the dealer i went to in FL that had a horrible sales manager but good salesman. Overall good experience. Enjoy the rating!!! More