Wellesley Mazda

I recently purchased a Mazda3 from Wellesley Mazda. The service and follow through that I received was excellent. I was not looking forward to buying a car as I have heard the experience can be difficult. service and follow through that I received was excellent. I was not looking forward to buying a car as I have heard the experience can be difficult. I am not someone who looks forward to the negotiating process and had been dreading the experience. From the moment I visited Wellesley Mazda, I was treated with terrific service. Roberta and Darren were friendly and informative. I did not get pressured, nor did I feel "wheeled and dealed" as I envisioned I would. I was offered a good and fair price for my vehicle. I asked for some extras which would take a little time to be installed and was informed of the process all the way through until delivery. I was also unable to get a ride to the dealership and was immediately offered to be picked up from my place of employment, in rush hour no less, to get my new car when it was ready. I love my new car. The vehicle was washed and in perfect condition with a full tank of gas. From start to finish the experience was smooth, efficient and pleasant. I couldn't be happier with the service and would recommend Wellesley Mazda without hesitation. Thank you Roberta and Darren! More

I recently took a job outside of the city, so we needed a new car. We appreciated working with Roberta. She was very knowledgeable, provided excellent customer service, was attentive and honest. We were a new car. We appreciated working with Roberta. She was very knowledgeable, provided excellent customer service, was attentive and honest. We were also impressed with the whole process and everyone we met there, all the way to the final delivery and presentation of our car. More

Our experience at Wellesley Mazda was pleasant and helpful. Our salesperson, Roberta was especially helpful in our decision to buy the Mazda 2, which we are quite happy with. She also expedited the pr helpful. Our salesperson, Roberta was especially helpful in our decision to buy the Mazda 2, which we are quite happy with. She also expedited the process of registration and trade in of our old car. There was a friendly and helpful session with the chief salesperson as well to make sure we understood our new car. All in all, we are very happy with our Mazda experience and like our new Mazda 2 very much. More

After visiting different dealerships in the Boston area (Mazda, Honda, Ford, Nissan, Toyota) in the long process of searching for my new car, and getting all kinds of experiences, some OK, some not so good (Mazda, Honda, Ford, Nissan, Toyota) in the long process of searching for my new car, and getting all kinds of experiences, some OK, some not so good, some very bad, I finally found what I wanted in terms of both product and service at Mazda Wellesley and had a very good experience throughout the purchase. I dealt primarily with Bill Iannelli and Mitch Harris, and they were very friendly and efficient, answering all my questions with honesty, at any time I felt I was being misinformed or misguided, on the contrary. The purchase went smoothly and I picked up my new car the next day, after the dealer took care of the registration and insurance paperwork. I was impressed by the attitude of the entire staff, from my first contact by phone to the time I picked up the car, everyone showed genuine interest in wanting to help me and no one acted as if they were bored or just going through the motions. I believe I got a good deal and so far I'm very happy with my new Mazda 3. I also plan to bring the car to be serviced by Mazda Wellesley to take advantage of their loyalty program. I would recommend Mazda Wellesley to anyone wanting to buy a Mazda in the Boston area. More

the sales staff I talked to Dan on the phone first & when I went to the showroom he was not in a very knowledgeable young lady handled the sale (I am not always good remembering names. I had dealings with Jo I went to the showroom he was not in a very knowledgeable young lady handled the sale (I am not always good remembering names. I had dealings with John in service with my previous car & he was always helpful when ever I came in for service. More

I was in the market for a newer Mazda, as I currently owned one and was unsure if I wanted to stay with the brand. I went and visited Wellesley Mazda right around Thanksgiving and met with Roberta. Rober owned one and was unsure if I wanted to stay with the brand. I went and visited Wellesley Mazda right around Thanksgiving and met with Roberta. Roberta was very patient with my indecisiveness and showed me both the Mazda 3 and Mazda 6 and allowed me to drive both with no hesitation. Roberta was also very helpful with answering any questions I had about the vehicles and gave her honest opinion on which one would be a better lifestyle fit for me. I initially walked away from the first deal and Roberta was pleasant with her follow up and when I came in the second round there was no haggling and I got a great price on both my trade and the new Mazda 6. I should note Roberta didn't display any of the typical shysterish sales tactics that some dealers like to pull and was the most real car salesperson I have dealt with in my 15 or so cars I have bought over my lifetime as she was asking me genuine questions about my life and was talkative. Mitch in finance was a pleasure to work with as well and wasn't pressuring to buy typical dealer add-ons. All and all I enjoyed my experience with Wellesley Mazda and recommend them for a purchase especially if your going to go through Roberta! More

After purchasing our car, we were told by Roberta that I could come back the next day (Wednesday) to pick up the completed registration (transfer of plates). I called before I went to pick them up, and Robe could come back the next day (Wednesday) to pick up the completed registration (transfer of plates). I called before I went to pick them up, and Roberta informed that the registration was not ready yet and was told to try back the next day (Thursday). I called again on Thursday mid-day and was told that they still did not have my registration, but that it should be done by that afternoon. I offered to come pick it up, but Roberta told me that she would prefer to mail it. My husband & I were heading out of town for the weekend, so I asked that the registration be mailed & faxed to us, to make sure that we were covered. I confirmed both our mailing address and the fax number with Roberta. Upon on return on Monday, no registration had come in the mail or via fax. I once again called the dealership, and spoke to Alex who said he would look into the matter. I later got a voicemail from Roberta saying she had mailed out the registration, but could fax it over if I provide her a fax number (a number that I had given her twice already). I called back & Roberta had left for the day. I spoke with Jeff, who said he would look into it and call me back. An hour later, Jeff called & said he could fax it over. Once again, I gave the fax number. Yet again, nothing came through. (And no, the fax machine isn't broken. other faxes are coming through.) At this point, the car is not legal to be on the road because the seven day window to get the car inspected has passed, and the inspection can not be done without the registration. I called again this morning, and again reached Alex, who said he would pass the message along once more to Roberta. I called again about 2 hours later & finally got Roberta on the phone. I explained to her my frustration & ask that she work to resolve it. At this point my frustration had built up because I had to be so proactive in fixing the process instead of Roberta fixing it for me. When I implied that I did hold her accountable for the inability to resolve the issue, Roberta got very defensive with me. She finally offered to deliver the registration to the location of where the car is parked, and then hung up on me after getting the address. UPDATE - Roberta never delivered the paperwork. My husband went in to pick it up. When it finally did come in the mail, both the registration & the postage were dated Saturday (two days after Roberta swore she got it & mailed it). HOWEVER, the customer service manager called us & apologized for Roberta's behavior & attitude. More

My experience w/ Wellesley Mazda was one of the better ones I've had. I went on a Saturday morning to test drive a new Mazda 3. The dealership was pretty empty, but I noticed that it was modern and clea ones I've had. I went on a Saturday morning to test drive a new Mazda 3. The dealership was pretty empty, but I noticed that it was modern and clean compared to some of the dealers I've recently been to. Plus, it wasn't big by local dealer standards i.e. less intimidating. A salesperson, Greg A. , welcomed me and asked several questions about what I was looking for . Fifteen minutes later, we took a quick test drive around the area. The test drive left me undecided about the car, but instead of facing the inevitable dealer tactics and arm twisting, Greg and his sales manager simply told me about the incentives Mazda was offering for any remaining 2010 vehicles and hoped that my experience w/ them was a good one. Well it was, and if I do decide on the car, I'm going back - no hassle buying experience. Why can't they all be this way... More