Wellesley Mazda

This dealership sets the standard for customer service. Initially there was some confusion about picking up the vehicle and setting up the insurance but Fred Stoudemire was extremely helpful and went out o Initially there was some confusion about picking up the vehicle and setting up the insurance but Fred Stoudemire was extremely helpful and went out of their way. I should have gone to them first and will definitely do all my future deals with them. If you are looking for a Mazda in the Boston area, this dealership is the one to go to. Their go to, get the job done attitude and customer service sets them heads and shoulders above the other dealerships in the area. Highly recommended and am referring all my friends and family to this dealership. More

Before entering the dealership, my sense of the car buying experience (anywhere) was that it would be confrontational. I didn't want to play "the game"; I just wanted to buy a car. At Wellesley Mazd buying experience (anywhere) was that it would be confrontational. I didn't want to play "the game"; I just wanted to buy a car. At Wellesley Mazda, there are no games and it is not confrontational. At all. These days, anyone with a computer has access to all the numbers. The public knows what the dealer paid for the car. And the dealers know this. We chose the car we wanted. They brought us a price, along with a trade-in value for our old car (another Mazda, purchased at this dealership). And we negotiated from there, to a price that I could live with (in terms of monthly payments) and they were satisfied with (in terms of their profit). All in all, the experience was excellent. I feel like I got a good deal, and I feel like I will be able to take the car back there for service, or whatever it might need, and be treated as a valued (repeat) customer. I highly recommend this dealership. More

Going into the dealership, we had a good idea of the model/trim we wanted, we just had to drive the car and determine the color that we liked best. The internet sales department was very easy to corres model/trim we wanted, we just had to drive the car and determine the color that we liked best. The internet sales department was very easy to correspond with and once we arrived, we were greated by both Jeff in Sales and Greg, the internet sales manager. It was a great day- we were not pressured at any point and they did not try to up-sell us into another trim level. The sales team receives a flat agent fee, which is revealed to the customer up front. It is itemized on the bill of sale and not built into the price of the car, so that was a bit of a surprise to us. Most every other aspect of the process was easy and seemless. We received 0% financing as advertised due to having solid credit and they did work with us on the price. But, if you expect to "steal" the car then go somewhere else- if you expect a smooth process and great service then Wellesley Mazda is for you. Go see Jeff and he'll give you all the attention you need. We love our new 2010 CX-9 Touring and can't wait to see how the AWD handles in a few months. More

My experience with Wellesley Mazda was a great one and I will highly recommend this dealership to anyone I know who is looking for a great deal on a great car. I had been dealing with Bill who, over the will highly recommend this dealership to anyone I know who is looking for a great deal on a great car. I had been dealing with Bill who, over the phone, took the time to explain scenarios with me, explain his history with the company and explain the deals that he could offer me. I had been speaking to several dealers in the area and after encountering a complete lack of knowledge at one (they told me that the Mazda3 hatchback only comes in one trim!) and unbelievable rudeness at Quirk (their sales manager should be fired for his lack of work, rudeness and dismissive nature) I came into Wellesley Mazda. Bill was not there at the time and Roberta helped me; another stellar sales person! Roberta showed me around the dealership, worked WITH me to get the car that I wanted (as opposed to Jerk...errr... Quirk... who worked to get me into the car that THEY wanted) and was very patient with all of the questions that I had. Then Darren came over, looked at the offer from Quirk, and matched it. Yay! I arrived at the dealership around 7:30 and was there long after they closed- I felt terrible for keeping them there for so long but Roberta, Greg and Darren all were supportive until I walked out the door. They didn't have the car I wanted at their store but were able to get it from another one and I feel great about the whole transaction. After dealing with other dealerships, I was so heartbroken about getting a new car. After dealing with Wellesley Mazda, my spirits were high and I will come back again! As an aside, while I was walking outside the dealership looking at colors a girl and her mom walked out after just buying a new car. The girl was so excited and her experience mirrored mine completely. Keep up the good work guys! More

Looking for a new car can be a stressful experience but the team at Wellesley Mazda made it easy. I scheduled a time to come in on a Saturday morning, I showed up about an hour early which was no issue at the team at Wellesley Mazda made it easy. I scheduled a time to come in on a Saturday morning, I showed up about an hour early which was no issue at all, they helped me right away. Alex H, the salesperson, and Darren, knew that I was initially looking for the Mazda 3 Sport, which they had just ran out of a couple days earlier. Instead of immediately jumping to other models, they asked me if I still would be interested in seeing what they had. Small things like that make it clear that Wellesley isn't the average car dealership with run of the mill pitches/tactics. Alex H then showed me the Touring Edition, the next step up from the Sport, which I truly liked. Their price was about $1,500 less than the MSRP and they also gave very fair value on my trade in. My buying situation was a bit complicated as I didn't have very much as a down payment and I also owed a large amount on my trade-in. They were able to work with this and still give what I consider to be a very good deal. Alex Higgins is a great salesperson. He is honest,down-to-earth, and made my buying experience hassle-free. He is not the average "car salesman," and that is definitely commendable. Darren and Mitch kept me in the loop at all points regarding their contacts with the bank to make sure everything went well in terms of financing, etc. There was never a point where I felt brushed aside or uninformed. Another important factor is the fact that I was never left asking numerous questions. They never talked fast or overlooked certain things to expedite a sale. Everything was explained in depth, and I never felt forced or pressured at any point during the sale. Lastly, Alex Kamergorodsky explained the functionality of the vehicle in-depth and introduced me to the service team. He answered the questions I had about the Mazda and wanted to make sure that I was completely all set before leaving the dealership. Very happy customer with a Mazda 3. A+ to Wellesley Mazda. Highly recommended More