Weirs Motor Sales

Watched a customer get accosted today by Service Tech The worst customer service imaginable. Today I witnessed a female customer verbally attacked and her keys thrown at her leaving her in tears by an The worst customer service imaginable. Today I witnessed a female customer verbally attacked and her keys thrown at her leaving her in tears by an employee of Customer Service Weirs Arundel. The ownership stepped in and was so unprofessional rude and crude to her I was appalled. I will take me business elsewhere and after what I witnessed today will NEVER recommend this dealership. BEYOND AWFUL! More

Worse Experience Ever!! Do not buy from Wiers!! I purchased a 2015 GMC 3500 from Weirs in the beginning of December 2017. It’s been a month and a half of owning it and it’s b Do not buy from Wiers!! I purchased a 2015 GMC 3500 from Weirs in the beginning of December 2017. It’s been a month and a half of owning it and it’s been back to their dealership 3, going on 4 times. They had the truck on their lot for four months before I purchased it. The first time I test drove it I noticed a few issue that I feel should have been caught before it ever hit the lot, but they weren’t. I returned the following week after purchasing the truck to have these items repaired and a new plow installed. Long story short, I received the truck back with more issues than I dropped it off with. Never return phone calls and the owner Ken is no help(didn’t even tell me he was the owner or offer to resolve the issues I’ve been having with poor customer service). The service managers favorite response to my issues is “Yeah” or “okay” with no solution to my problems. They love excuses of why they can’t find problems. Lots of other issues that I don’t feel like explaining. But take my advice, DO NOT BUY FROM THIS DEALERSHIP!! More

great experience Stopped at the dealership the night before a holiday weekend after work. Had a screw in my tire. Even though the service department was swamped they t Stopped at the dealership the night before a holiday weekend after work. Had a screw in my tire. Even though the service department was swamped they took the time to fix it. More

Awesome Service Department I have used their service department for all of my GM vehicles over the past 10 years. Sorry to see Bob and Glenn leave and was a little concerned go I have used their service department for all of my GM vehicles over the past 10 years. Sorry to see Bob and Glenn leave and was a little concerned going forward. Should not have been. Very professional and accommodating as I had to bring my truck back for a warranty repair. Was treated like a customer and they wanted to my business. More

Great Experience Our salesman was great to work with. He listened to our needs and found us the vehicle that worked for us. We were able to take the vehicle for the da Our salesman was great to work with. He listened to our needs and found us the vehicle that worked for us. We were able to take the vehicle for the day on an extended test drive to make sure it met our needs which is something we have never had a dealership offer. The team was very transparent and made putting the deal together easy so we had no concerns as we drove away in our new vehicle. More

my used kia purchase these people are the biggest thieves on the planet--my sales person(barely out of diapers)was a idiot.new nothing teatd me like crap.the only reason i these people are the biggest thieves on the planet--my sales person(barely out of diapers)was a idiot.new nothing teatd me like crap.the only reason i bought this car is because i watched it for 4 months they couldn't sell it i made a offer thousands less than my original and i got it .i knew i could never go back to these terrible business people. More

POOR AND UNRESPONSIVE SERVICE DEPARTMENT. I 'VE TRIED TO HAVE SERVICE DONE ON MY GMC SIERRA 3/4 TON ON SEVERAL OCCAISIONS. THIS IS THE CLOSEST DEALERSHIP IN MY AREA.THE SERVICE DEPT. RARELY C I 'VE TRIED TO HAVE SERVICE DONE ON MY GMC SIERRA 3/4 TON ON SEVERAL OCCAISIONS. THIS IS THE CLOSEST DEALERSHIP IN MY AREA.THE SERVICE DEPT. RARELY CALLS BACK IN ANY KIND OF REASONABLE TIMELY MANNER AND WHEN THEY DO THEY SEEM INCONVENIENCED THAT I'M CALLING OR TRYING TO MAKE AN APPT. I'VE EVEN TRIED THEIR AFTER HOURS DROP OFF ASSUMING THEY WOULD CHECK THE VEHICLE AND GET BACK TO ME THE NEXT DAY. THE DROP OFF WAS MONDAY 09/12/ 2016 AND I STILL HAVE RECEIVED NO CALL BACK AS OF 09/15/2016. IT HAS REALLY MADE ME NOT CONSIDER BUYING ANY VEHICLE THERE. More

Weirs sales dept is great, service dept is horrible Purchase of my new 2015 Sierra from Weirs, was excellent and painless; sales department is accommodating, friendly, respectful, and helpful. Howeve Purchase of my new 2015 Sierra from Weirs, was excellent and painless; sales department is accommodating, friendly, respectful, and helpful. However, having warranty work done by the service department has been a nightmare. Poor service, service department doesn't call you back, poor workmanship, employees behind service counter are not always friendly. Due to the lack of respect I have received from the service department, I would not recommend or buy again from Weirs. Sales department I would give 5 stars and service department I give a 1 star. More

Unreal deal and salespeople, especially in this day. This was the easiest purchase ever. It took 10 mins and the price was much better than everywhere else and I was not jerked around like at the other This was the easiest purchase ever. It took 10 mins and the price was much better than everywhere else and I was not jerked around like at the other places. This will be my first stop from now on. Thank you Aaron Philbrick for making me feel like I just got the best deal ever. You should definitely give these guys a chance if you are ready to buy. More

don't bother using the Shop-Click-Drive online tool I recently used the Shop-Click-Drive online tool with Weirs and found the resource to be grossly inaccurate. During the process, I read all of the fi I recently used the Shop-Click-Drive online tool with Weirs and found the resource to be grossly inaccurate. During the process, I read all of the fine print and was well aware that my trade-in value shown on Shop-Click-Drive was an estimate only, but after being required to drive to the dealership to assess my vehicle (they would not come to me), I learned that the actual trade-in value was over 25% less than the value shown on Shop-Click-Drive. I believe this tool is used as a sales "gimic" (at best) to get the potential buyer into the dealership. I feel my time was wasted at Weirs and wanted to share this experience with others. More