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Weber Chevrolet Granite City - Service Center
Granite City, IL
23 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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23 Reviews of Weber Chevrolet Granite City - Service Center
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April 06, 2025
SERVICE DEPARTMENT REVIEW Seems like when there is a problem with the car it takes 2 times to actually fix it. Will no longer use their service department or buy vehicles from their dealership. Timelin problem with the car it takes 2 times to actually fix it. Will no longer use their service department or buy vehicles from their dealership. Timeline of 2 problems with the car: 1. September 26, 2024- appointment for check engine light. At Weber from 9-26-24 to 10-1-2024-repairs $4,000 to $5,000. October 8, 2024- appointment for check engine light again. 2. February 20, 2025-heater blowing cold air. Message: Engine overheating, pull over let engine idle. Weber said don't drive. Car towed to Weber. (Changed coolant water oulet) March 28, 2025- coolant thermostat fluctuating from cold to hot-redlined. Called weber made an appointment for April 1, 2025. Was told to drop by on March 28th so they could use reader. Said no codes, okay to drive. March 31, 2025-coolant thermostat jumping all over. Message-engine overheating let idle. Redlined. Had to pull over twice to let engine idle. Had car towed once again to Weber. Waterpump replaced. More
by triciablackmore65
Employees Worked With
Service department
February 04, 2025
I brought my car to this dealership for an ignition issue and was quoted $660 plus tax on Friday, January 31st, with a promised completion date of Monday. Today is February 4th, and I received a call stating and was quoted $660 plus tax on Friday, January 31st, with a promised completion date of Monday. Today is February 4th, and I received a call stating that the total had jumped to around $1,300 because they supposedly had to do additional work—work I never authorized. After speaking with the manager, they dropped the price to $1,000, but that’s still not what I originally agreed to. The lack of communication and unexpected price hikes are completely unacceptable. I should not have to negotiate my way back down to a fair price when an agreement was already made. Beware of this dealership’s shady pricing practices. If you bring your car here, get everything in writing and prepare for them to try and charge you more than what was originally quoted. I will not be returning. More
by bocaj4567
Employees Worked With
Rick
January 17, 2025
Cody made sure I was taken care of went out of his way when he didn’t have to. 100% recommend him to anyone moving forward! when he didn’t have to. 100% recommend him to anyone moving forward! More
by Juqui Womack
August 06, 2024
They worked with me and did a great job getting me financed. No problems, my salesman, matt was great financed. No problems, my salesman, matt was great More
by badelsb
June 27, 2024
Jason haug is the best sales man ever. He works with you and gets you what you want He works with you and gets you what you want More
by jncostillo13
Employees Worked With
April 16, 2024
Had a very pleasant experience buying a car here. Chris Kavadas was my salesman and he was extremely helpful to me. I only went in for car repairs, but decided that it would be better to do a trade-i Chris Kavadas was my salesman and he was extremely helpful to me. I only went in for car repairs, but decided that it would be better to do a trade-in. I drove home in my new car the same day. More
by Paula1234888
October 30, 2023
I love this dealership. Bought my vehicle from here 4 years ago and I still come back. Bought my vehicle from here 4 years ago and I still come back. More
by $Nell97
Employees Worked With
September 11, 2023
Chris the Greek and all the service dept employees were all very courteous and professional. They make doing business effortless. all very courteous and professional. They make doing business effortless. More
by kghart1215
Employees Worked With
June 27, 2023
If I could leave 0 stars I would but unfortunately 1 star is the lowest I could select. Worse dealership I’ve ever been too so far, we took my truck there to be checked out because of a noise we’ve been hear is the lowest I could select. Worse dealership I’ve ever been too so far, we took my truck there to be checked out because of a noise we’ve been hearing especially before I get on the road. They checked it and said they didn’t hear anything and nothing was wrong, we get on the road a couple of days later and get almost 4 hours away from home and the truck runs hot, so we end up stuck on the side of the road, waiting for a tow truck to come and pick it up, which all this happens on a Saturday when no shops are open. Now I have to get someone from home (4 hours) away to come pick me up. That following Monday the shop where my abondoned car ended up at calls to say they took a look and it was a bad water pump and because the truck overheated it caused a blown head gasket. xxx!!! All that could’ve been avoided if the Weber Chevrolet Dealer in Granite City, IL would have just checked it like I asked them to in the first place when I brought it in. Now they are saying they are not responsible. This dealership will never get my business nor anyone I know business ever again. They ended costing me money for something that could’ve been very simple to begin with. More
by Mrs Tee
Employees Worked With
Don (Service Department manager)
