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Webb Hyundai Mitsubishi - Service Center

Merrillville, IN

4.4
375 Reviews

375 Reviews of Webb Hyundai Mitsubishi - Service Center

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April 17, 2025

The service department is well staffed so there is very little waiting. Each person I dealt with seemed very knowledgeable More

by jacpanfil
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 16, 2025

Personnel were pleasant and professional. I was satisfied with the length of time it took to get my vehicle service. I found it difficult to get my service appointment scheduled online - pr More

by darynndee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mack Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 15, 2025

Gary from the sales department was phenomenal. However our recent service department appointment was awful I dread coming back for service on my brand new vehicle. More

by rwatkins521
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.

April 08, 2025

Great customer service. Nice facility. Great waiting area with free drinks and snacks. Convenient location. More

by FRANCISTAYLOR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Devault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pfrommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

April 03, 2025

Jonathan was my service advisor; he was very nice from beginning to end, along with all the other salespeople as well, the facility was clean, and the snack bar was well stocked, didn't purchase my 2024 h More

by cgreenswtlady@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

March 26, 2025

Friendly, good follow up on updates of car service, provided a car loaner- thank you More

by dmleneave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

March 25, 2025

Great dealership. Service department super. Second vehicle purchase in three years. Webb is the best. More

by wojo4949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

March 24, 2025

Very clean and friendly happy with service quick and friendly employees very satisfied with experience More

by dianer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

March 23, 2025

Problem taken care of but the wait was two long. The Service Mgr Jonathan explained everything. More

by vmgbcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

March 17, 2025

Mack and Webb Hyundai were fine, however, I have a problem in which they serviced my car. Three out of four of the problems that were stated in my My Hyundai app were cleared. The app is still showi More

by koetteritz1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mack Schmidt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Webb Hyundai Merrillville responded

Thank you for taking the time to share your experience with us, we are sorry to hear this and will have a manager reach out to discuss this further.

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