Webb Chevy - Service Center

Normally I would give 5 stars but my experience with the Service Department was very disappointing. Brought car in to specifically fix a side panel. I even asked if the panel would be in stock to fix instea Service Department was very disappointing. Brought car in to specifically fix a side panel. I even asked if the panel would be in stock to fix instead of waiting for an order. After 1.5 hrs, Josh sent a text asking permission to fix panel. The text was filtered to spam, so I didn't see it for almost 2 hrs. During that time, Josh came to waiting area multiple times for other customers, so I believe he saw me. Instead of talking to me in person, he let me keep waiting. When I checked on the status of my car after almost 4 hrs, he said he sent me a text and he was "too busy" to talk to me in person. If the policy is for customers to respond to the text to give permission to proceed, then that needs to be clearly communicated up front. I spent 5 hrs in total for a panel to get fixed that should have taken 2 hrs tops. I acknowledge I should have checked on my car sooner if I felt it was taking too long, but as a member of the service department I expect better customer service and communication. More

Fabian is knowable, patient , and makes me feel comfortable in the dealership. He also is comfortable in the dealership. He also is More

Larry Freeman was very helpful and patient helping with my new keys and all the questions I had. my new keys and all the questions I had. More

It's a good dealership. They treat their customers well. I would recommend it to my friends who have Chevy cars. They treat their customers well. I would recommend it to my friends who have Chevy cars. More

He was very helpful and knowledgeable. He gave me an additional information about another issue. He gave me an additional information about another issue. More

Mr. Timothy Henry was always polite and professional. When ever presented with an opportunity I will recommend future purchases. When ever presented with an opportunity I will recommend future purchases. More

Great service from the technicians and customer service. Very knowledgeable of my vehicle. Will highly recommend. Very knowledgeable of my vehicle. Will highly recommend. More

Every employee at WEBB CHEVY that took care of me on my service day were extremely nice and very professional. I have been Coming to your dealership over 10 years and I always will. I even received a cal service day were extremely nice and very professional. I have been Coming to your dealership over 10 years and I always will. I even received a call asking if there was anything else I needed. And I will be calling back and coming back. Thank You so much for your great service. More

Went to go see about why my check engine light was on and they said a cracked oil pan was the cause of it. I went to another place to fix it because it was significantly cheaper and they told me it was also they said a cracked oil pan was the cause of it. I went to another place to fix it because it was significantly cheaper and they told me it was also cuz of my throttle body. So i was able to get both parts done plus labor for the price Webb was charging me for a cracked oil pan. Not sure if they’re diagnostic test is accurate or someone didn’t do their job precisely but i would have been outta way more money if i continued to do business with them. Great customer service from Favian but definitely over priced. More