Webb Chevy Plainfield - Service Center

Always very helpful and very nice I tell people all the time to go there keep up the good work time to go there keep up the good work More

Customer service was great they help me with my car got the job done in a timely manner the job done in a timely manner More

Very satisfied with service dept. Personal courteous,polite and puts customer above all. Happy with the way Dakota handledy situation. Personal courteous,polite and puts customer above all. Happy with the way Dakota handledy situation. More

Service writers advise was good, the resolution to the problem and final financial component was very fair. problem and final financial component was very fair. More

Quick, honest, reliable. Fast to respond, fast to diagnose the issue. A pleasye to deal with. Tony was great. Thank you! Fast to respond, fast to diagnose the issue. A pleasye to deal with. Tony was great. Thank you! More

Dakota was an excellent young man, he fulfilled all my needs. I will definitely recommend Webb and Dakota to all my friends. needs. I will definitely recommend Webb and Dakota to all my friends. More

Anthony and the entire staff at Webb were all prompt and courteous. Everyone makes sure they say hello and politely ask if you need anything. courteous. Everyone makes sure they say hello and politely ask if you need anything. More

Everything went really well. She was poljte and professional as usual. Enjoyed my time there. She was poljte and professional as usual. Enjoyed my time there. More

I’m sorry to say that I’ve yet to have a good experience with your service department. We bought our 2023 Tahoe there last July and every visit has been abysmal. On my most recent visit they were to instal with your service department. We bought our 2023 Tahoe there last July and every visit has been abysmal. On my most recent visit they were to install a replacement part covered under warranty. This was our 3rd appointment for the same thing and they are well aware that we live 65 miles from the dealership. The first time, they had not bothered to contact us to tell us they’d gotten the part in. Once that was confirmed by us with them (our initiative), an appointment was made for 2 days later. When I got there, they informed me that “someone” had returned the needed part to Chevrolet and they no longer had it to install! It was reordered and an appointment was made to install it on February 14. That time, it was installed but they said it didn’t fit right and they would have to reorder another replacement part. This time they said they could have it in a few days, so an appointment was made for February 21, again at 4:30. It took about an hour to install it before and they said it would take an hour on the 21st. I set up the appointment for 4:30 because I needed to be at church in Channahon at 6:15 pm. I arrived at 4:15 for my 4:30 appointment. At 5:32 when the car should have already been done, the service department came to the waiting area and said there was an emergency and their employee had to leave. They wanted me to take a loaner home and come back the next day. I reminded them I live 65 miles away and didn’t have another few hours the next day for a return trip. They found someone to complete the job, but they didn’t return it to me until 6:36pm. It took well over 2 hours and made me over 30 minutes late to church. Repeatedly, they have demonstrated that our business is not valued or appreciated. At this point, we regret purchasing a service package from the dealer for our oil changes and we would definitely not recommend anyone to purchase a vehicle from Webb. More

They always take care of me and my truck! They do awesome job and always finding away to help me get home or work. They do awesome job and always finding away to help me get home or work. More