Webb Chevy Plainfield - Service Center

You'd think they'd prepare for a recall My mom's 2017 Spark had a recall. We were given a date when they would start taking appointments, and we made one. That was July 24. It is now August My mom's 2017 Spark had a recall. We were given a date when they would start taking appointments, and we made one. That was July 24. It is now August 8, and they still aren't done with it. They didn't order the parts ahead of time, then they broke something when they finally got the parts, and now there is a mechanic's strike, so they can't fix what they broke. Total incompetence. I liked the sales experience; the service department, however, has convinced me that I will never buy a car from there again. More

Sales not bad, service department was awful In the past year we have bought five new Chevy's from Webb. We had not had a need for the service department until recently. When calling for an appoi In the past year we have bought five new Chevy's from Webb. We had not had a need for the service department until recently. When calling for an appointment, it is always a week or two in advance. A loaner vehicle or a shuttle ride is never offered. When waiting for an oil change, it is always a couple hours. They do not run a vin status on your vehicle when you come in for service so if your vehicle should have a recall, you would need to do the research yourself and call for an appointment. I was just very disappointed on the treatment from the service department compared to the treatment received when purchasing a vehicle. Just a real sense of not caring. I would definitely recommend looking for a dealership with higher service ratings. More

poor experiance from start to finish Took a 2011 cruise in for a warranty transmission replacement. In the 2 weeks the car was there never recieved a call unless I called first. When car Took a 2011 cruise in for a warranty transmission replacement. In the 2 weeks the car was there never recieved a call unless I called first. When car was ready it was left unlocked in parking lot and had grease prints on door and side of car. I toom car home and upon inspection found the clips that attach bottom of bumper not reinstalled and the radiator and condenser were bent. I had the condenser replaced 3 weeks before so I know it wasnt like that before. Each visit to service resulted in a 20 minute wait.Talked to Mike the service manager and he didnt even want to look at the damage. He sends out the mechanic who worked on it and get nothing but a attitude. I am now out over 600 to fix their mistake. Stay far away from this place! More