Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Webb Chevy Plainfield - Service Center
Plainfield, IL
235 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
235 Reviews of Webb Chevy Plainfield - Service Center
Sort by
March 17, 2022
Convenient location, clean facility, pleasant staff, nice waiting area. In the past I've been pleased with the servicing and repairs for my vehicles. The service diagnostic fees are not competitive with waiting area. In the past I've been pleased with the servicing and repairs for my vehicles. The service diagnostic fees are not competitive with local competition and has been a deterrent in certain situations. Overall, we like the place. More
by coffeyrich
Verified CustomerEmployees Worked With
Other Employees :
Mike Watgen, Kristina Depre, Justin Weck, Brianna Gonzales
March 17, 2022
quick easy scheduling, great service, quick turnaround and answered all of my questions up front... great place to get service. and answered all of my questions up front... great place to get service. More
by jamr75
Employees Worked With
Other Employees :
Mike Watgen, Kristina Depre, Justin Weck, Brittany Vegas, Michelle Horman, Sarah Egan, Brianna Gonzales
March 16, 2022
Took in our truck for repair and Justin Weck did an amazing job at keeping us well updated throughout the whole time our truck was there! I truly appreciated it and so happy I didn't have to keep calli amazing job at keeping us well updated throughout the whole time our truck was there! I truly appreciated it and so happy I didn't have to keep calling for updates. More
by bmorales1605
Employees Worked With
Kristina Depre, Justin Weck
March 16, 2022
Quick service at a reasonable price. Definitely worth a return visit. Oil change price should be reduced. Definitely worth a return visit. Oil change price should be reduced. More
by shermansoxfan
Employees Worked With
March 14, 2022
I have been taking my Equinox to your dealership the last few years and never had a problem. few years and never had a problem. More
by MICHAELMIJAN
Employees Worked With
Other Employees :
Mike Watgen, Kristina Depre, Justin Weck, Selena Rojas, Denise Liekis, Vanessa Morales, Rosaisela Cabrera
February 19, 2022
I appreciated the constant communication while my truck was being worked on. The responsiveness of my service advisor was amazing and he would let me know the progress of my vehicle whenever something cam was being worked on. The responsiveness of my service advisor was amazing and he would let me know the progress of my vehicle whenever something came up. More
by kochc40
Employees Worked With
Justin
February 18, 2022
Absolutely amazing customer service! They go above and beyond to make sure the customer gets the repairs they need done quickly and right the first time! They go above and beyond to make sure the customer gets the repairs they need done quickly and right the first time! More
by KDEPRE83
Employees Worked With
Devin, Tom
January 19, 2021
Back in March I brought in my 2012 Chevy Traverse in because I was told it need a timing chain replacement and I was best of at a dealership. Wow was my mechanic wrong. I ended taking it to Webb Chevy a because I was told it need a timing chain replacement and I was best of at a dealership. Wow was my mechanic wrong. I ended taking it to Webb Chevy and let them do it and they charged me roughly $3,500. Shortly after they did the timing chain I got a message of low oil. When I went to check it I found out that they didn't even reinstall the dipstick. Then some time toward the end of July or beginning of August my check engine light came on. I believe it took this long only because I wasn't driving in to work everyday. So I took it back there. First they told me it was my battery, $300, then they said it was the battery. Told me they could re-diagnose it for another charge. I just do it and then they said it was the alternator and would be $1,400. I decided to have my mechanic do it. Shorty after that the check engine came back on and when I tool it back they said it was still my charging system. Now fast forward to the end of December I started to hear a noise and the said that my pistons are shot and would need to have a new engine and exhaust put in $10,000. Now I may not be a mechanic by trade but I am extremely mechanically inclined and have not had less then 240,00 miles on any of my previous Chevy vehicles. But consider they didn't install the dipstick and could properly diagnose the problem when it was brought back to them it makes me wonder what they messed up when they did the timing chain. To make matters worse when I was called by the Service manager to make sure I new what the problems were, because I picked it up after service hours, and he tried to make me feel it was my fault even after I was trying to explain all this to him. I am not one to write reviews but I felt this need to be shared and I can guarantee that I will NEVER do any Business with Webb Chevy again. More
by tommyk80
Employees Worked With
Digital Air Strike
