Webb Chevy Plainfield - Service Center

Quick, efficient service. Great people to deal with. Service reps had a record of my car and new what needed to be done. Great people to deal with. Service reps had a record of my car and new what needed to be done. More

Dropped my car off for my scheduled early morning appointment to get the sensor fixed that kept going off and 6 days later I got my car back! They blamed it on waiting for a special part that my car appointment to get the sensor fixed that kept going off and 6 days later I got my car back! They blamed it on waiting for a special part that my car needed to fix something that I had nothing to do with, it was a sensor that went cray cray! Chevy disappointed me and so did this dealership with how long it took to get my car back AND the worse part is that I had to pay for it! $179.99 for a diagnostic check along with the part. Luckily I had an extended warranty and had to pay just my $100 deductible but still! 6 days to repair, uncalled for. I was inconvenienced. Now I'm thinking of trading my car in for a Honda Pilot because of this car & dealership. I shouldn't have to pay for a faulty sensor. More

Underpromised and overdelivered to my delight. Got the part I needed (in stock) and installed before closing. All done within less than four hours after making my appointment same day. Got the part I needed (in stock) and installed before closing. All done within less than four hours after making my appointment same day. More

Could be a little faster having to write a minimum 15 words sucks makes me not want to take survey words sucks makes me not want to take survey More

My brand new truck with 55 miles on it broke down, took it back to the dealership where they seemed to not care at all like this was no big deal. 2 weeks later it was fixed. Ordered floor Mats and asked to it back to the dealership where they seemed to not care at all like this was no big deal. 2 weeks later it was fixed. Ordered floor Mats and asked to be installed while my new truck was in. Floor Mats were never installed even though paperwork said it was. How would I know that my engine was actually fixed too if they said my floor Mats were installed but they weren't? After waiting for an hour someone installed them, but did a horrible job. Almost looks like they used a saw and closed their eyes how bad the Mats were cut in the rear. More

Nicolas J. answered all of my questions. Great job! I will not hesitate to drop by this parts department again. answered all of my questions. Great job! I will not hesitate to drop by this parts department again. More

Second time we've made a purchase with Jim at Webb Chevy! He was again very attentive to all needs for the vehicle, including the service department successfully installing a hitch. Jim smoothly and knowle He was again very attentive to all needs for the vehicle, including the service department successfully installing a hitch. Jim smoothly and knowledgeably took us through all the steps at our pace. More

Had issue with vehicle consuming too much oil so took for repair. About 2 years ago GM was fixing cars with this issue for free and when I inquired to get mine repaired at that time they would not do so sinc repair. About 2 years ago GM was fixing cars with this issue for free and when I inquired to get mine repaired at that time they would not do so since it was not consuming too much oil then. The car was purchased with low mileage so now two years later when I now have the problem they refuse to fix it. $5500 repair. So tried to be proactive and would not replace bad parts and now they refuse to fix it for a problem they are well aware of they are experiencing with the equinox. Will never buys GM vehicle again. More

People in the service department are great very helpful and trying to get it done as soon as possible I wish this dealer had loaners cars for the time my car is being fixed and trying to get it done as soon as possible I wish this dealer had loaners cars for the time my car is being fixed More

My oil change experience was great. They made scheduling so easy to accommodate my work schedule! They made scheduling so easy to accommodate my work schedule! More