Webb Chevy Plainfield - Service Center

Very professional. Kyle informed me of what was happening with my brakes. Devon was very helpful also. Kyle informed me of what was happening with my brakes. Devon was very helpful also. More

Detail oriented, asked questions and listened. Able to fit us in right away and help. Communicated very well on options and the challenges. Able to fit us in right away and help. Communicated very well on options and the challenges. More

Brought my car in for an oil change and they said it will take about 45 minutes so I waited but it ended up taking 1:45 minutes, next time I’ll just drop it off. take about 45 minutes so I waited but it ended up taking 1:45 minutes, next time I’ll just drop it off. More

The dealership is great but the service hasn't been lately. You make an oil change appointment and leave 2 hrs later . Not so good. lately. You make an oil change appointment and leave 2 hrs later . Not so good. More

The person in charge was very helpful and very nice person and the wait time was very good. person and the wait time was very good. More

While my new vehicle was in for service, an incident with the front camera occurred when the front grill was removed. I was made aware and a new harness was ordered for the camera which will be covered by th the front camera occurred when the front grill was removed. I was made aware and a new harness was ordered for the camera which will be covered by the dealership, since they caused this occurrence. I appreciated their honesty. More

The experience and people were really good, very friendly and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. I have a Chevy Volt which is a unique vehicle from a service perspective. There is a common issue with my year of vehicle related to the coolant sensor, where it may require replacement. My vehicle experienced the issue and the service department suggested the typical repair, which is quite expensive. I declined the repair and did some additional research on my own. It turns out that with PHEV vehicles, as well as battery vehicles, a failing 12v battery can cause all kinds of false vehicle failure indications. I ended up testing my 12v battery and it was in fact failing. I replaced the battery and the issue was resolved. I would recommend that the service department update their diagnostic process to include testing the 12v battery as part of any MIL diagnostic. Nobody is perfect and I would still take my vehicle back to this facility, were I to have another problem with it. Their handling of the customer service process really makes you feel like they have your best interest in mind, even if they happened to miss the mark on this particular service. More

Kyle was amazing, got my truck in and out in no time flat!!! Great service as with all of your employees!! I will always bring my truck to Webb Chevy!! flat!!! Great service as with all of your employees!! I will always bring my truck to Webb Chevy!! More

Jim at webb Chevy was amazing to work with and helped us with everything we were looking for in a car. Couldn't be happier with our purchase and would absolutely recommend anyone to go through Jim as well. with everything we were looking for in a car. Couldn't be happier with our purchase and would absolutely recommend anyone to go through Jim as well. More

Jim was a great guy who could sell me on anything! His enthusiasm was great, when I couldn’t decide on a car he weighed out the options for a great outcome. Amazing dealership with amazing employees! His enthusiasm was great, when I couldn’t decide on a car he weighed out the options for a great outcome. Amazing dealership with amazing employees! More