Weatherford BMW of Berkeley - Service Center

This Review is for Weatherford BMW Service Center My Car This Review is for Weatherford BMW Service Center My Car was here for service (twice) after accident and they claimed the money from the Insurance co This Review is for Weatherford BMW Service Center My Car was here for service (twice) after accident and they claimed the money from the Insurance company during that time. Even though I told them that the issue is still there (through Email) they asked me to take the car back and return for service if the problem exits. I got the car back and inform same day afternoon that the problem is still there. They asked me to get the car back and asked me to Pay the diagnosis fee (around $1000) even though they confirm that the problem was the same reported earlier. I asked why did not you fix earlier (two times) and request me to take the car and bring it back. Finally the service manager Mr. Peter told we are here to make money and running some business. I insisted him that your service person only suggest to take the car and bring it back. He verified all emails and when found that there is mistake from their side he became furious and told you better handle the case and talk to insurance company then get the car to our shop if you are ready to pay. In the mean time the BMW Body shop were ready to take the car so that they can talk to Insurance company . But Mr. Peter insist the body shop guy not to take the car and talk to him sarcastically "You would have heavy traffic of Cars to repair and no space for this car" so better leave it. Moral of the review that : Never take your car to this Service Center. This is my first bad experience with BMW ever and feel Mr. Peter was more money centric that's why he charged from the Insurance first then ask me to take the car back so that he can make some more money from me. More

I have a 2007 335i with extended maintenance warranty. Brought my car in on 1/10/12. Got Called in to pick up the car, signed the paper, and read the details. Said something about washer fluid leak, hav Brought my car in on 1/10/12. Got Called in to pick up the car, signed the paper, and read the details. Said something about washer fluid leak, have to remove tire this and that ok.. When I got inside my car I notice the tire pressure was on. So i immediately went back inside their office. One of the "mechanic" looked at it, drove my car around the blocks, and say CANT RESET IT DON'T KNOW WHY.. One of the rep who talked to me (wasn't Quentin) had me sat down at his desk. First thing he mentioned was WELL YOUR WARRANTY EXPIRED. without even asking me what exactly happened. So I told him my tires were fine and the tire pressure light wasn't even on when I brought my car in. He simply answered "WELLL THINGS LIKE THIS HAPPENS.. our computer system was acting weird yesterday". WELL THINGS DONT JUST HAPPEN AFTER YOUR MECHANICS HAD TOUCHED AND ACTUALLY REMOVED MY TIRES, it stated in the PAPERS. I didn't want to argue with him, i thought it was ridiculous for him to even say that... this place is rip-off! They wont fix it without charging me. Its obviously I want my car the way it was when I brought it in. I end up leaving my car there, they say they were gonna call me but they never did. I even called them today (1/12/12), he didnt answer my car, i even left a voice message there. I guess I have to go back tomorrow to find out what the deal is. This just show how poor and shady their business is. No call back, dont care, no loaners ,no shuttle. They wouldnt even offer me for the shuttle ride they told me to call a friend to pick me UP!! This place is ridiculous, if I were you I would stay out of this place. Even Nissan had better and more responsible customer services there. More

I didn't purchase my car at Weatherford but have it serviced there even though it's not the most convenient dealership for me. Like some of the other reviewers, I give two thumbs up to both Brian Steg serviced there even though it's not the most convenient dealership for me. Like some of the other reviewers, I give two thumbs up to both Brian Stegner and Steve Gass. They both go the extra mile to make sure everything's perfect. More

I have to commend Steve Gass and the team at Weatherford BMW for going the extra mile on my service visit for warranty items. I called them a week ago to arrange an appointment and a loaner car for 5/4/04. BMW for going the extra mile on my service visit for warranty items. I called them a week ago to arrange an appointment and a loaner car for 5/4/04. You see, even though I didn't buy the car there, nor was I in for a major service, they still gave me a loaner, and not some Kia either - a 325Ci. I drove 90 miles to have them work on my car because my past experiences with them have been so good. I passed by 4 other BMW centers on the way, 3 of which I've tried in the past and have been very disappointed. Weatherford knows service!<br><br>My appointment was to address a number of warranty items, most notable the infamous seat click. In addition, my rear windows were clunking when they reached the top, I had a wrattling sound from under the car, and I had a pair of new tires for them to mount/balance and requested a 4-wheel alignment.<br><br>Seat Click<br>I've complained about this on 3 occasions at 2 dealerships. The last visit I demonstrated the click to the assistant service manager who acknowledged it as a problem. When I returned to pick up the car, he had closed out the problem with a "could not duplicate" resolution code. Needless to say I blew a gasket. He didn't even try to fix it. I gave them 2's and 3's on the survey calls I received and was told someone from BMWNA would be calling me back. I received no calls from BMWNA or the dealership. So much for building a service relationship, I will never go back there for anything again.<br><br>I explained all of this to Steve and we went out to the car to reproduce the problem I've been suffering with for 2 years. My car had been moved by someone who was very vertically challenged and suddenly the click was gone. Regardless, Steve called BMWNA to discuss it, they reminded him of a TSB about "stacked tolerances" and he told them he had to do something for his customer. They recommended disassembling the seat and applying a silicone lubricant to all of the rails, exactly what Belushi's dealer did for him. So that's what they did. The click isn't 100% gone, but it is much better now. Most importantly, THEY TRIED!!!<br><br>Summary<br>Everything was addressed and Steve called me at the end of day 1 with a detailed update of everything they did that day. He gave a diagnosis and fix for every problem, not excuses. The morning of day 2 I received another call when the rest of the work was completed. When I arrived to pick up the car, Steve and I talked about everything in detail and I commended him on his efforts. He'll be getting all 5's from me when I get the survey call.<br><br>On the loaner car, when I called there were none available on the day I needed it, so a couple days before my appointment I e-mailed Tamara & Sherry there and explained I was coming in from a great distance away and that the date was most convenient for me. I offered Krispy Kreme donuts as a show of good faith. :-) They called me back and said they could accomodate me with a loaner. When i arrived with 2 dozen KK's, Tamara just smiled. She appologized that she didn't have a Z4 for me and said she'd have accomodated me even if I didn't bring the donuts. Again, no excuses, just results!<br><br>It's quite a haul for me to visit Weatherford now, but I will go back again and again. Customer service goes a long way with me. More