Weatherford BMW of Berkeley - Service Center

My Car has been at Weatherford BMW service since December 2021 with delays due to incompetents by the service team. Took my car in for re-keying, hoodliner control panel replacement and suspension issue. D 2021 with delays due to incompetents by the service team. Took my car in for re-keying, hoodliner control panel replacement and suspension issue. Diagnostic of each issue was not done thoroughly on first go around which resulted in the 6 month+ delays. At the time of writing this review I still have NOT received my car back. Never dealing with Weatherford BMW again! More

This location has simply not been able to recover from the pandemic. 2 yrs past the initial shut down and the excuses for poor service levels and lack of responsibility is still COVID. I recommend ca the pandemic. 2 yrs past the initial shut down and the excuses for poor service levels and lack of responsibility is still COVID. I recommend calling the other Bay Area dealerships and Service centers when considering where to take your business to find the location you are valued. I will no be returning. More

Weatherford contacted me to tell me my car needed service. They said the service was completely covered. When I arrived they said the service would be over $1,300. I drove 1.5 hours in traffic to service. They said the service was completely covered. When I arrived they said the service would be over $1,300. I drove 1.5 hours in traffic to get to Weatherford. Angelina first said she couldn't do anything to help and said the employee I spoke to on the phone wasn't authorized to tell me the service was covered. She then reviewed the phone conversation that was recorded and verified I had been told the service was covered. She offered to cover $300 of the service after meeting with her supervisor. I asked to speak with her supervisor, Robert Mackie, because I didn't think the offer was sufficient. This was partially because according to their records, my service would have been covered a year ago, during the height of the pandemic, but since I didn't bring the car in during the pandemic, too much time had elapsed and now I would have to pay for it. When I spoke with Robert he didn't apologize, he blamed the employee that made the phone call and said he couldn't do anything else. He said that they were open during the pandemic so it was my fault for waiting. He was rude. I spoke with his manager, Tim Renner, the following day. Tim apologized but only offered to give me %15 off of the remaining service. I declined. More

They would not give me a loaner because of my car’s age they would just give me a ride so I picked another dealership for my service last time they would just give me a ride so I picked another dealership for my service last time More