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Weatherford BMW of Berkeley - Service Center
Berkeley, CA
54 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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54 Reviews of Weatherford BMW of Berkeley - Service Center
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August 30, 2023
Angelina is the best. She greets with a smile and like a friend. She is amazingly organized and sees to every detail. I was shuttled back and forth, got a new tire an She greets with a smile and like a friend. She is amazingly organized and sees to every detail. I was shuttled back and forth, got a new tire and was done by the end if the day. More
by yogajackie
Employees Worked With
Angelina, Don Valdez
August 26, 2023
Basic service work takes far longer than you’d typically expect and requires proactive outreach to get updates. Front office not as attentive and customer oriented as you’d expect from a BMW - seem disinter expect and requires proactive outreach to get updates. Front office not as attentive and customer oriented as you’d expect from a BMW - seem disinterested in helping customers. More
by Screenname
Employees Worked With
Anthony
August 24, 2023
Quick response on service appointment and loaner car. Updates were timely. Had additional questions and staff was very accommodating. Fortunato at BMW Weatherford is terrific. Updates were timely. Had additional questions and staff was very accommodating. Fortunato at BMW Weatherford is terrific. More
by JOE.FABIAN
Employees Worked With
Fortunato Barajas , Raoul Rautenbach
June 08, 2023
Poor service, and poor accountability. Not to be trusted. My car had been serviced at Weatherford a few months ago, with suspension work done. The alignment done at that time was not do Not to be trusted. My car had been serviced at Weatherford a few months ago, with suspension work done. The alignment done at that time was not done properly, so the outer edge of the right front tire had completely worn to show the radial threads in about 1,000 miles, while the rest of the tire was fine. I took it in for service for tire replacement (not far from needing replacement as it was) and alignment (which I requested be done complimentary). Agreed, then didn't do the work, and now that I don't have the worn tires to prove the issue, want me to pay for an alignment. More
by david s
Employees Worked With
Service Dept
April 24, 2023
This dealership has the worst customer service. Their service department is truly terrible. They have made me pay for then get reimbursed for covered contracted service, made me check with parts wh Their service department is truly terrible. They have made me pay for then get reimbursed for covered contracted service, made me check with parts when I asked if my part was in stock for my scheduled service, returned my vehicle with all of my settings reset, and refused to guarantee my vehicle returned same day for an oil change when it was to be brought in at 8 a.m. They are rude, unhelpful, and I will never take my vehicle to them again. More
by CB
Employees Worked With
None of the people I spoke to are listed.
October 16, 2022
This review is for Kevin. My family came to Berkeley and bought a BMW X3 in August then I came here from Japan to join my family last week. When I visited Weatherford BMW of B My family came to Berkeley and bought a BMW X3 in August then I came here from Japan to join my family last week. When I visited Weatherford BMW of Berkeley, Kevin instructed many functions of BMW very kindly, easily to understand. He is really professional. We would like to express gratitude to Kevin. I love BMW more and more. I would like to keep driving BMW for the rest of my life. More
by Akihiro Y
Employees Worked With
Kevin Thomas
