Waynesboro Chrysler Dodge Jeep Ram

Both purchases from dealership went smoothly but after trading in last purchase and contacting dealership about gap insurance refund no one will call us back or answer emails. Never had this problem when trading in last purchase and contacting dealership about gap insurance refund no one will call us back or answer emails. Never had this problem when trading any other vehicle. More

Bought a car from them a month ago. A car that they sold as is but with there "everything is great" sticker. Battery was bad, hydrolics on hood broke and a missing peice in car. I had t A car that they sold as is but with there "everything is great" sticker. Battery was bad, hydrolics on hood broke and a missing peice in car. I had to pull teeth to get a battery ( after they tested and still said was good) a lie from Matt. The tech that brought a battery to me said that they have list of stuff all the time on the cars but the managers dont give approval to fix. They knew about the hood but ignored/ didnt care. I was in touch with Antonio a Manger there. He said "this infuriates me and i will get to bottom of it, I will take care of it". Now i cant get him to return my call. I will never send anyone there to buy a vehicle. Is it to much to ask for you to fix what you knew was broken and missing. More

Buyer beware! Online offer differs drastically from in store numbers. The price of the vehicle I was interested in went up $7000 and my trade in dropped by $1500 Online offer differs drastically from in store numbers. The price of the vehicle I was interested in went up $7000 and my trade in dropped by $1500. I was told the market changes. This was 18 hours after the online offer. Randy More

If I could give ZERO stars, I would! My boyfriend purchased a 2022 Dodge Ram 2500 from Elizabeth Grant on 6/20/22. After signing all the papers to get the truck, we inspected the truck a My boyfriend purchased a 2022 Dodge Ram 2500 from Elizabeth Grant on 6/20/22. After signing all the papers to get the truck, we inspected the truck and found a dent in the back bumper as if it's been wrecked or bumped into something. It was late when we finished the deal, around 730pm or so, and everyone had gone home for the day - the truck wasn't cleaned and the bumper was dented. So, he was asked to bring the truck back the next day by Elizabeth and her manager, Keith Hemion. He dropped the truck off Tuesday morning (6/21/22) and picked it back up the same night. Bumper was still dented and the truck was still dirty, although the guy did spray some tire shine on the tires before giving the keys to us. Fast forward to yesterday (6/29/22), 9 days of him having the truck and the THIRD drop off to them to make this right - we spoke with Elizabeth, who spoke to her boss, who spoke to his boss, and we spoke to apparently "the boss" Beth Grant (go figure) who tells us "they did the best they could to get the dent out, but since it's a Chrome bumper it can't be all the way fixed" and "what are we willing to pay for a new bumper" and then proceeds to tell us that even after buying a brand new $60,000 truck off THEIR lot "the store didn't make that much money on his sale so a NEW bumper doesn't fit into their budget". Common sense and just good customer skills tells you "Since you can't fix the dent that was in the bumper when it was bought - you REPLACE it". This dealership and the people at this store are a JOKE! More

On Monday August 2, my husband and I drove from Savannah to look at a 2020 Honda Fit. This was a used vehicle with around 700 miles on it. Hakeem was our salesman. I repeatedly asked if they had the orig to look at a 2020 Honda Fit. This was a used vehicle with around 700 miles on it. Hakeem was our salesman. I repeatedly asked if they had the original window sticker. I was not told no, so I assumed he was trying to get it. The advertised price was $20,000 on Sunday. They ran my husband's credit, but were unable to offer us a reasonable rate, which was strange since his credit score is over 800. They offered 4.5%. We contacted our bank and got a rate of 2.6%. Our bank pointed out that the advertised price of the vehicle was actually $19,500, it had been lowered that morning. So we gave that offer to Hakeem to give to the finance guy. Hakeem came back and told us congrats and we had a deal. We then went to the office with the finance guy to sign the papers. He told us that he was suddenly able to beat our banks' rate and it would be 2.19. Why was that rate not initially offered?? I asked again about seeing the original sticker price, and was told they weren't able to get it. We wanted the car and went to sign the paperwork. Remember our agreed to offer was $19,500, as our bank informed us that was the selling price. The paperwork had the purchase price as $20,000. We pointed this out and the very rude manager basically proceeded to gaslight us and tell us that it was because our bank was going to charge "dealer fees", it was the same thing, we wouldn't really understand. We were convinced that we must be wrong due to him making us feel stupid for even asking. We buy the car, drive home, but still felt a bit off about the experience. Sure enough, when we get home, we see that the car we just paid $20,000 for was advertised at $19,500 on every car website, including theirs! We immediately emailed and explained the situation and asked for $500 back, since we were purposely overcharged. It has been 48 hours and have received no response or acknowledgement of our email. Do not trust this business. They do not honor their advertised price or accepted offer and will play with your credit to do whatever deal is best for them. Within 5 minutes of arriving home, I was able to get a copy of the window sticker via the internet. I'm sure they had it and tossed it since they were selling it for more that the original sticker price! We gave this business the chance to do the right thing, they chose to rip us off instead. Buyer beware. This rude finance guy is not trying to help you. He overcharged us by $500 and considering my husband's credit score, hid rates that he qualified for, and then tried to flip it like he was doing is a favor. No response to our giving them the chance to make it right has prompted the need to post this review, the first of many thar I will post on every website I can to warn the public of their deceptive practices. More

Fast and friendly service. They answered all questions and concerns I might would have had. I will recommend friends and family. Elena was nice and friendly and did a fantastic job helping me with the pur and concerns I might would have had. I will recommend friends and family. Elena was nice and friendly and did a fantastic job helping me with the purchase of my new jeep. More

Very professional. Very polite and great customer service. They made me feel very comfortable .they were helpful to my needs and made sure I was very satisfied and happy. I will be buying another veh service. They made me feel very comfortable .they were helpful to my needs and made sure I was very satisfied and happy. I will be buying another vehicle in the future from you guys THANKS AGAIN More

The personnel were very polite, nice, considerate, and professional! I would recommend anyone looking to get a new ride to go there. Thanks for my new car! professional! I would recommend anyone looking to get a new ride to go there. Thanks for my new car! More

I love the car that was picked out for me We got a truck I love the car that was picked out for me We got a truck last year and he matched up my car with the truck very well. Love them I love the car that was picked out for me We got a truck last year and he matched up my car with the truck very well. Love them More

Fast and easy process. I already knew the vehicle I was interested in, and they were able to answer all of my questions. The finance department was able to work with me on both payments and interest, redu interested in, and they were able to answer all of my questions. The finance department was able to work with me on both payments and interest, reducing the APR from over 4% to 2.49%. Great deal on a used vehicle. More