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Wayne Subaru - Service Center

Pompton Plains, NJ

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119 Reviews

119 Reviews of Wayne Subaru - Service Center

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January 31, 2020

Every body is always welcoming and engaging. Service is fabulous I always have a good experience I would recommend this service department for any Subaru owner. More

by ritad11
Recommend Dealer
Yes
Employees Worked With
Roy Smith, Jackie Aboyoun
January 30, 2020

Excellent all the way around. I could not ask for better service. They were very helpful and courteous. Always a pleasure to deal with. Superb service from beginning to end. More

by JOSEPH B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't think of the fellow's name that did the car intake. Also, Steve who is the shuttle driver.
January 30, 2020

The dealership is great but numerous calls and emails asking for my review of a service visit. Lost a star for annoyance. Once is enough. More

by candiceannebrown
Recommend Dealer
Yes
Employees Worked With
Don’t remembee
January 30, 2020

The staff at Wayne Subaru are friendly and professional. My wait was not long and it was an excellent service experience overall. I appreciate the effort. Thank you. More

by jjoseph284
Recommend Dealer
Yes
Employees Worked With
Tony Maggiore
January 30, 2020

headlight not working I needed a new headlight, and two smaller light bulbs (city lights). I had them installed. Unfortunately, they were all not working about a week later More

by KRELLJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shayna Wiggins
January 29, 2020

Oil Change I was only in for an oil change but was treated with the utmost courtesy from everyone I was in contact with starting with making appointment to walki More

by dmurphy900
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't get any names
January 27, 2020

Second time there with the same noise only to find out it w as the breaks after all. Jerry is awesome as well , it was the original person that took my ticket that fowled up. I would have expected at le More

by ROXANA.BRIEVA69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roy is always a delight to deal with as well as informative, , Roy Smith
Feb 15, 2020 -

Wayne Subaru responded

Thank you for your kind words about Roy and Jerry. We are always open to reviewing our customers experiences in order to improve and create a truly exceptional experience. Changes are continuing and we love our customers input in the process so we may learn and become the best Subaru service experience in North Jersey.

January 26, 2020

prompt courteous and knowledgable always get done what they promise and alert you to any potential areas that might need attension and do it on time and are always courteous and friend More

by DRJWISP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joan Vaccaro, Dan Trudeau, Roy Smith
January 25, 2020

long wait time I came in just for a tire rotation for 2:30. The car was not taken until about 3. Time matters a lot to me. If an appoint is for 2:30 the car should s More

by dw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Blackman
January 25, 2020

This service visit was my first, we bought a used Car and I wasn’t sure what to expect, but everyone was so nice! They completed the job in a very professional manner. Very pleased!! More

by JENERIKV
Recommend Dealer
Yes
Employees Worked With
Roy Smith
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