Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
119 Reviews of Wayne Subaru - Service Center
Sort by
October 07, 2019
Lost a loyal customer due to poor customer service I have purchased 3 cars from here and sent a lot of people their way but I will not recommend them or purchase another car here. They are very helpfu I have purchased 3 cars from here and sent a lot of people their way but I will not recommend them or purchase another car here. They are very helpful until you buy the car and have a problem. Service told me I was out of warranty even though Subaru of America (SOA) said I was covered. Then they said my car (that I purchased there) was not a PZEV while I was looking at the sticker on my car. Joke is on them because SOA just paid my local mechanic to do the work. Will be purchasing another Subaru in the next 12 months but it won’t be from this place. I know SOA does not pay full rates for warranty work but you would think they would try to help me out considering my purchasing history there. I asked to speak with Bob (the owner) and they literally laughed at me and said I could not. More
by SubieSteve
Employees Worked With
John Greenwald
October 06, 2019
Thorough Service is always cooperative and listen and I feel they are ready to be accomadating to my schedule. The price is given before repair and if there is Service is always cooperative and listen and I feel they are ready to be accomadating to my schedule. The price is given before repair and if there is something else found I am called. More
by fergie1582
Verified CustomerEmployees Worked With
Nick Gigantes, Joe Wisneski
October 04, 2019
Caring, professional staff I had a minor problem with my 2016 Forester that was not easy to diagnose. The staff at the Service Department was courteous and professional while th I had a minor problem with my 2016 Forester that was not easy to diagnose. The staff at the Service Department was courteous and professional while they got to the issue at hand. More
by bcoffey1
October 04, 2019
Issue was dismissed I had a brake squealing issue for 3000 miles..the car has 6000 total..they couldnt duplicate the sound in the pkg lot hear it so i was dismissed compl I had a brake squealing issue for 3000 miles..the car has 6000 total..they couldnt duplicate the sound in the pkg lot hear it so i was dismissed completely. BullS**t. I went to newton, they are wonderful. More
by surgtech927
Employees Worked With
October 04, 2019
Exceptional service It's difficult to find a business with customer service that goes way above and beyond. I had a major complication from surgery that left me unable to It's difficult to find a business with customer service that goes way above and beyond. I had a major complication from surgery that left me unable to drive, so when Wayne Subaru called me to let me know my part had come in, I had no way of bringing my car to them. They went way out of their way to pick up my car and bring it back! I am so appreciative to Tony and the rest of the team there for coordinating all of this and fixing everything within hours. I can't recommend this business enough. More
by laurenmagidson
Employees Worked With
Tony
October 04, 2019
They did not fix the problem. The issue that I brought the car in for was not fixed. I brought it back again and it still is not fixed. I called to speak with person who was in cha The issue that I brought the car in for was not fixed. I brought it back again and it still is not fixed. I called to speak with person who was in charge of my car and he did not get back to me. The warning lights on my car are still flashing and the front end squeaks which it did not do before I brought it in. All together your service center had my car for almost 3 weeks and did a bunch of work your service guys recommended but the problem I brought it in for still exists. More
by KELLYMARK1
Employees Worked With
I do not remember employees names at this point
October 03, 2019
On the Road Again I have had three Suburus. this being my second Crosstrek. Love it. Have a little fender bender and required some body work. My service rep, Tony Ma I have had three Suburus. this being my second Crosstrek. Love it. Have a little fender bender and required some body work. My service rep, Tony Maggiore was great and as usual, everyone I dealt with from reception to service was courteous, friendly and overall just what you would want and hope for. I was always able to get someone to talk to me and was able to follow the progress of the repair which was important to me. It took a bit of time, I had hoped it would be done faster, but things take time even if we do live in a world that expects instant satisfaction. I now have my car back - it looks perfect. I am a happy camper. More
by KARENRUSSO14
Employees Worked With
David Fried, Nick Gigantes
October 03, 2019
Most expensive lightbulb change Needed to change my headlights. Most expensive light bulb change ever. Should have purchased the light and changed it out myself. Service personnel w Needed to change my headlights. Most expensive light bulb change ever. Should have purchased the light and changed it out myself. Service personnel were very polite and understanding. Will always return to get work done on my car, but not to change lightbulbs. More
by NANA_SOMUAH
Employees Worked With
Jeffrey Weiss, Roy Smith
October 03, 2019
Good But Short On The Oil I felt the service was good but I stopped getting oil changes there awhile ago. This time as part of a major tune up they changed the oil and sure en I felt the service was good but I stopped getting oil changes there awhile ago. This time as part of a major tune up they changed the oil and sure enough again after only a couple of weeks I had to add oil. It happened all the time when I got the oil changed there but never after when I went to other places for an oil change. I find that very annoying that they "cheap out" to save a few dollars. That is not good service. However, I will say my customer service rep was very good, informative and friendly. I liked him a lot and will ask for him with any future service. More
by SGTOPSALES
Employees Worked With
Tony Maggiore
October 03, 2019
oil change and replacement keys The staff are all very friendly and helpful. They attended to my needs and answered all my questions professionally and thoroughly. I was satisfied wi The staff are all very friendly and helpful. They attended to my needs and answered all my questions professionally and thoroughly. I was satisfied with the service provided. More
by LISS1239
Employees Worked With
Joe Wisneski
