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119 Reviews of Wayne Subaru - Service Center
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November 11, 2019
Wayne Subaru service Excellent service dept. Yes, my new power steering belt still chirps a bit, but they’ll take care of it when I return, I’m sure. Excellent service dept. Yes, my new power steering belt still chirps a bit, but they’ll take care of it when I return, I’m sure. More
by FARAGO27
Verified CustomerEmployees Worked With
Joan Vaccaro, Joe Wisneski
October 30, 2019
Summary I know I can count on the mechanics who are very knowledgeable and efficient. That’s why I brought my car there to be serviced when there are three ot I know I can count on the mechanics who are very knowledgeable and efficient. That’s why I brought my car there to be serviced when there are three others dealers closer to my home. More
by Deborah Worthington
Employees Worked With
Jeff Weiss
October 24, 2019
18,000 mile service car ready quicker than expected, personnel great to work with. Tony is the best. I do wish the pricing on oil change was closer to comp elsewhere car ready quicker than expected, personnel great to work with. Tony is the best. I do wish the pricing on oil change was closer to comp elsewhere More
by psalvemini
Employees Worked With
Tony/Shayna
October 20, 2019
A pleasure to work with! I had an emergency and had very little time to get my tire replaced. The service center was flexible and fast and replaced while I waited. Highly reco I had an emergency and had very little time to get my tire replaced. The service center was flexible and fast and replaced while I waited. Highly recommend! More
by KYLE.KATHRYN
Employees Worked With
Frank Thierwechter, Joe Wisneski, Dan Trudeau, Roy Smith
October 20, 2019
I received good courteous speedy service The service department at Subaru has courteous, customer focused representatives who work to provide quality work in quick time. I feel confident that The service department at Subaru has courteous, customer focused representatives who work to provide quality work in quick time. I feel confident that I will receive quality service consistently. More
by MARGARETPARADISE
October 18, 2019
Amazing follow up and service Roy has been my advisor for the past 4 years and he is just a true professional and proactive advisor. He made sure my concern was addressed, set up Roy has been my advisor for the past 4 years and he is just a true professional and proactive advisor. He made sure my concern was addressed, set up a loaner car for me and had my car throughly checked and fixed. Last year, when my car did not pass the oil consumption test, my motor block was replaced by Subaru at no cost. I cannot imagine any better, seasoned advisor then Roy. Also, need to praise Nick Gigantes for helping me purchase my vehicle. I would not go to any other salesman. He is intuitive, experienced and caring for the long term experience of the customer. More
by nataliaortona
Employees Worked With
Nick Gigantes, Roy Smith
October 15, 2019
Prepped for a long trip I recently went on a road trip to Nashville, Tennessee and had my 2011 legacy checked out beforehand. I felt safe traveling knowing that the professio I recently went on a road trip to Nashville, Tennessee and had my 2011 legacy checked out beforehand. I felt safe traveling knowing that the professionals at Wayne Subaru had given their stamp of approval! I always have a positive experience and recommend this dealership to all of my friends. More
by AJDIEHL11
Employees Worked With
Jeff, Tony and Tara
October 14, 2019
A long wait I had new tires put on my car which were delivered to Subaru from TireRack. I was told to drop off my car at 9:00AM. But, my car wasn't ready until I had new tires put on my car which were delivered to Subaru from TireRack. I was told to drop off my car at 9:00AM. But, my car wasn't ready until 5:30 PM. I don't understand how the service center has expanded but it is hard to get a "waiting for" appointment and it seemed to take an awfully long time to put tires on my car and do an alignment. I was very discouraged by this. The service desk attendant, Jeff, was nice but I really was not happy with how long it took to do the tires. More
by JLTPAGE
Employees Worked With
Jeff W.
October 10, 2019
First Scheduled Maintenance was NOT awesome I made appointment for first 6k oil change. I was unfamiliar with this service center,as this was my first visit. After pulling in and driving through I made appointment for first 6k oil change. I was unfamiliar with this service center,as this was my first visit. After pulling in and driving through the service bay, I went inside and was told to move the car,and to park outside and then come in. Never before have I NOT been greeted by a service technician once I entered the bay. Usually, I would be met by the technician, and he would confirm my service and handle it from there. But not at Wayne Subaru. So, I parked outside, went back inside and waited to be called. (Only one other customer in the waiting area anyway.) Waiting area was acceptable, and the service was performed in about one hour. However, once service was completed and I paid the bill, an unwashed car was returned to me!! I have owned many,many new cars from Cadillacs, to Lexus, to Acura, Kia and others. And NEVER was an unwashed car returned to me after servicing. If this is the standard practice at Wayne Subaru, this is unacceptable. It shows a disregard for the attention paid to the vehicle and the customer's satisfaction. If this is the procedure for a customer's first service visit, when I think you would like to make a good first impression, what lies in store for me for subsequent service needs? Very dissatisfied with lack of communication and attention to detail. More
by KM723
October 09, 2019
Always Courteous and Professional I have been dealing with the Wayne service center since 2011. They are pricier than a Jiffy Lube or Mavis but I feel they are honest and straightforw I have been dealing with the Wayne service center since 2011. They are pricier than a Jiffy Lube or Mavis but I feel they are honest and straightforward. Never trying to upsell you something you don’t need. Would recommend. More
by ATTRIBES
Employees Worked With
Tony Migliore, Roy Smith
