Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
224 Reviews of Wayne Mazda - Service Center
Sort by
March 09, 2018
Parts and Service Worst experience with a service dept. EVER. Ordered a simple side view mirror - its been 6 days and they cant even give me an estimate for when the mi Worst experience with a service dept. EVER. Ordered a simple side view mirror - its been 6 days and they cant even give me an estimate for when the mirror will come in. More
by JDC
Employees Worked With
Anonymous and rude guy on phone in parts dept.
February 20, 2018
Fabulous experience! This was my 1st time to have my new (used) 2015 Hyundai Sonato serviced and I was looking for a good service dept. After being very disappointed with This was my 1st time to have my new (used) 2015 Hyundai Sonato serviced and I was looking for a good service dept. After being very disappointed with another Hyundai dealer I had recently checked out (but decided I would never trust with my car) I decided to check out your service dept. Yesterday I was in the area so I just stopped by to see it, not expecting to be able to have anything taken care of since I didn't have an appointment When I pulled into the service bay expecting to just ask a few questions, a nice young man greeted me right away and called Dave over. To my surprise, Dave said they would service my car right away (even though I could see that they were very busy - almost every bay was filled), walked me into the building and introduced me to Nikita, who took down all my info and got me settled. Within an hour or hour and a half, the recall on the computer system and a thorough inspection of my car were done. I was a happy camper! Nikita was friendly, efficient and very helpful. What a pleasure it was to be able to relax and leave everything in Wayne Mazda's hands. I was very impressed and have definitely found a home for future service. I want to stress how important Dave and Nikita's courteousness, professionalism, knowledge, and friendliness meant. They make Wayne Mazda/Hyundai look great! More
by LINDA70
Employees Worked With
Dave and Nikita
February 08, 2018
Great ... but So, the service is great, service staff friendly and generally helpful and service prices are pretty reasonable also. But really? Seriously? Still no So, the service is great, service staff friendly and generally helpful and service prices are pretty reasonable also. But really? Seriously? Still no service loaner cars? It's 2018 for pete's sake - EVERYONE has loaner cars.... I chatted with someone who couldn't even answer whether they had them or not. Said someone would call, nobody did - and all I wanted to know then & there was whether I needed to still find a ride to work in the morning. Guess I do. SMH More
by CAS56
Employees Worked With
Avery
January 21, 2018
Great experience I took my daughter's Mazda 3 in for two recalls and an oil change. Everyone was very nice and easy to deal with. We were not told on the phone that I took my daughter's Mazda 3 in for two recalls and an oil change. Everyone was very nice and easy to deal with. We were not told on the phone that one recall was a lengthy repair and that the car should have been left. The service writer Rob and service manager Rob were very nice. I had not made arrangements to leave the car so they made sure that the Technician Anthony took the car right away. All repairs were made within a reasonable amount of time and I did not have to have my husband drive and hour out of his way to pick me up. I would recommend this service department. More
by Legacy
Employees Worked With
Rob S manager, Rob service writer and Technician Anthony
December 27, 2017
Terrible Customer Service I purchased parts through mazdafactorypart.com that Wayne Mazda runs. First parts a received were damaged. They replaced the parts. I waited for new I purchased parts through mazdafactorypart.com that Wayne Mazda runs. First parts a received were damaged. They replaced the parts. I waited for new parts to come and tried to return all the parts together as a lot. I called multiple times and multiple emails to contact them. No reply. Disputed the charge with my credit card company. Wayne Mazda contacted them and told them I never returned the parts. Well duh. I dont have an RMA or anything to return them with. I am not blindly going to send parts back to the dealer. This place is bad news and so is their website that they sell parts from. 3 months later and still no word from them. More
by Scott Edward Oden
Employees Worked With
Carla Clayton
April 04, 2017
Employee recognition I wanted to write you to let you know that your employee, Jose, went above and beyond the call of duty today. I came into your dealership because I h I wanted to write you to let you know that your employee, Jose, went above and beyond the call of duty today. I came into your dealership because I had a problem with my key fob. It wouldn't work anymore and I was not sure if it was defective or not, and honestly, felt a little embarrassed to ask because, to me, it sounded like a stupid question. When I told him that, Jose responded that "there is never a stupid question", which put me totally at ease. He was extremely cordial, very nice and very professional in fixing my key fob. It was the battery that was bad. He then escorted me to my car to see if it worked, which it did. As we were talking, he noticed that I had a new Iphone and asked if I liked it. I told him that I did but didn't know how to synch it up to my car. Without me asking him, he took it upon himself to do it for me, which I was very grateful for. I've never been treated as kind, respected or as caring at a car dealership as Jose treated me today. He is an asset to your dealership and someone who needs to be recognized for that. More
by Key Fob Girl
Employees Worked With
Jose Rodriguez
July 07, 2016
Had a great time with Rafael My experience with Wayne Mazda was wonderful. The staff was knowledgeable and courteous, did not pressure us to purchase and helped us to make the My experience with Wayne Mazda was wonderful. The staff was knowledgeable and courteous, did not pressure us to purchase and helped us to make the right choice for our needs. I was dreading the process of car shopping because of my prior experiences but I was pleasantly surprised with the professionalism and fast service I received here at Wayne Madza. Happy motoring. More
by Diana
Employees Worked With
Bernadet, Rafael Arismendi
June 03, 2015
Purchase of my CX9 James Vrindten was knowledgeable and very easy to work with. I went in for a repair on my breaks and left with a Beautiful new CX9. James Vrindten was knowledgeable and very easy to work with. I went in for a repair on my breaks and left with a Beautiful new CX9. More
by cynn4dol
Employees Worked With
James Vrindten
April 20, 2015
Wayne Mazda is not to be trusted! We will NEVER return to Wayne Mazda unless they are giving us a new car with no strings attached! We know that will not happen. My wife needed to d We will NEVER return to Wayne Mazda unless they are giving us a new car with no strings attached! We know that will not happen. My wife needed to drive our Mazda 3 to SC for and emergency. Although I keep our cars serviced the engine light was coming on because the oil needed to be changed so I took it to WAYNE MAZDA. First of all I set in the waiting room for about 4 hours or more, which was ok because I had work to do on my laptop. When I was finished with my work I was surprised no one had come to tell me how my car was. When I asked at the counter they were surprised as well that no one had talked to me. At any rate, they told me that my car too old and in order to make it safe enough for my wife to drive it to SC, they would have to repair a list of 18 things that would total $3,855 or $4,000. Given the cost of repairs, the guy at the service desk said that if I traded my 2004 Mazda 3 in, I’d only get less than $2,000 on it so he tried to convince me that I should buy a new one. He took me to a salesman because I asked how much would a new one coast? Although the salesman tried and tried to get me to buy a new car I said no and that I needed to think about it a little longer. When I got our Mazda 3 back from the mechanics, it was in much worse shape than it was when I took it in for what I thought would just be an oil-change to make the engine light stop coming on. The car was now pulling to the right, the engine light stayed on constantly, and the car was making more noise constantly. I told the guys at the counter that the car is much worse now since they looked at it he just said that it’s because they lifted it up and assured me that they put everything back correctly. Knowing the good care that I take of our cars, I decided to take my car to PEP-BOYS in Verona, NJ. I told them to do a thorough diagnostic and to check everything to make sure our Mazda 3 was safe enough for the trip to SC. I also gave them the list of things Wayne Mazda said were too bad to put the car on the road to SC. The mechanics at PEP-BOYS came back and told me, “It looks like someone wanted you to come back to Wayne Mazda because they completely disconnected the wire that turns off the engine light”. They also checked the list of 18 things and said that they are nowhere near as bad as Wayne Mazda made it seem they wanted you to buy a new car. PEP-BOYS repaired our Mazda 3 for less than $500! From $3855 or $4,000, down to less than $500! Wayne Mazda told me that 5 of the 18 things on the list had to be fixed before my wife could drive it to SC. Wayne Mazda had inflated the list of repairs to convince me to buy a new car from them! My wife drove the car to SC from NJ and back without any issues what so ever. My wife and I always felt that every time we took the car to Wayne Mazda it always seemed that it wasn’t repaired properly or that they just go through the “Full Circle” inspection list and only check the boxes on the paper without checking the car. It’s like Wayne Mazda’s mechanics think that if the customer doesn’t complain about it than it must be fine or let’s say it’s worse to make more money. As the Wayne Mazda salesman was showing me a new 2015 Mazda 3 a very pleasant and kind looking lady walked by the salesman and me and said, “Please don’t buy a car from Wayne Mazda you will be very sorry you did”. I didn’t pay attention to her and looked at the salesman as he tried to act as if he hadn’t heard her at all. She was so very right and I’m so glad I didn’t buy a car from Wayne Mazda especially if they are unplugging wires in an effort to get me to buy a new car. I thought Wayne Mazda would provide better service after remolding and new people at the desks but it’s gotten unbelievably worse. If you are contemplating buying a car from Wayne Mazda, using their service center or dealing with them in any way at all please go to another dealership or you will be sorry. Phillip More
by Theboycan
Employees Worked With
Service Desk
April 17, 2015
Damaged new rims during service Damaged brand new rims, and they will not own up to it. Took pictures of my tires right outside the dealership showing zero damage. They insist they d Damaged brand new rims, and they will not own up to it. Took pictures of my tires right outside the dealership showing zero damage. They insist they did not touch the tires but my photos and video proves otherwise. They also said they could not wash my car this time due to my custom rims, which is a first.They will also push services that you do not need and are expensive compared to every place I have been too. Must work on commission. More
by hwalker
Employees Worked With
Maria
