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220 Reviews of Wayne Mazda - Service Center
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September 16, 2019
Horrible Service Center My car has been in for service 4 times for the same issue. the back tires on my car get wasted with less than 15,000 miles, front tires are still like My car has been in for service 4 times for the same issue. the back tires on my car get wasted with less than 15,000 miles, front tires are still like new. They have changed my back tires twice. Friday I dropped my car off after hours because it wouldn't turn on and because I need them to check out the prior existing condition listed above as well. I call this morning to check the status of my vehicle because I haven't heard back to be informed they are getting ready to look at my car now, I ask to be transferred to speak to someone regarding getting a loaner car to be informed they don't have one available and won't have one either until October I ask the lady I spoke to what am I suppose to do in means of transportation because I have to get to work and need transportation, her response was "I don't know what to tell you, there's nothing I can do for you". This is unacceptable! The only person in that department that has tried to help me in any way has been Anthony. More
by Richard
Employees Worked With
Cant remember her name
September 01, 2019
Excellent service is standard I bought my CX-5 at Wayne Mazda in 2017 and have continued to have it serviced at the dealer since then. There is never any hassle or up selling of un I bought my CX-5 at Wayne Mazda in 2017 and have continued to have it serviced at the dealer since then. There is never any hassle or up selling of unnecessary services. If you’re told the wait time is two hours, you can plan on the service appointment taking two hours (or less). Michele has assisted me on several of my visits, including the most recent one, and she’s always helpful and straightforward. Without being asked, she applied an online coupon to my service to save me some money. More dealers should be this organized and easy to work with. Five stars for Wayne Mazda. More
by jaywills48
Employees Worked With
Michele Martin
September 01, 2019
Outstanding Service Department! Exceptional Customer Service Outstanding Service Department!!!Exceptional Customer Service. The Mazda Brand has made some outstanding strides towards making the customer feel valu Outstanding Service Department!!!Exceptional Customer Service. The Mazda Brand has made some outstanding strides towards making the customer feel valued. The 2016 Consumer Reports Auto Buying Guide and Motor Trend Magazine got it right when they highly recommended the 2016 Mazda CX-9. I was a Ford loyalist. I am now a Mazda Fan. More
by JackR288
Employees Worked With
David Cosine, Michele Martin, Ryan Kelder, Peter Ibrahim
August 20, 2019
Great experience Very knowledge and swift service. From sales to service, Wayne Mazda goes over the top for customer service and exceptional experience. My next vehicl Very knowledge and swift service. From sales to service, Wayne Mazda goes over the top for customer service and exceptional experience. My next vehicle is still a Mazda. Thank you More
by MR JP
Employees Worked With
Stone Aguirre, Harold Vargas
August 14, 2019
excellent compassiniate Your service manager Nick went above and beyond I explained my situation he took very very good care of me and my car I will never forget him and I w Your service manager Nick went above and beyond I explained my situation he took very very good care of me and my car I will never forget him and I will never forget your service department thank you for all that you did and I will be in touch again thank you Jacqueline Cross More
by Jackie
Employees Worked With
Nick service manager , Michael Papazoglou
August 10, 2019
Easy and pleasant Michele was amazing from start to finish! Her customer service is exceptional. She did not over promise and under deliver- she did the opposite!! I fe Michele was amazing from start to finish! Her customer service is exceptional. She did not over promise and under deliver- she did the opposite!! I felt she truly cared about my experience from all aspects and made it a pleasant one! Thank you Michele- I hope you get recognized for your efforts! More
by Marc11
Employees Worked With
Michele
August 10, 2019
Great service I always get great service whenever I take my Mazda for service. They are friendly and efficient. During my wait for service I enjoy a cup of coffee I always get great service whenever I take my Mazda for service. They are friendly and efficient. During my wait for service I enjoy a cup of coffee and danish. When my is ready it is given back washed. It doesn’t get any better than that😀 More
by BernicS
Employees Worked With
Nicholas. Service manager
August 07, 2019
Always a great experience Anthony was a breeze to work with! He made everything easy and fast. Been using Wayne Mazda for over 10 years and always have a great experience with Anthony was a breeze to work with! He made everything easy and fast. Been using Wayne Mazda for over 10 years and always have a great experience with the service department More
by Decklil
Employees Worked With
Anthony Cunha
August 04, 2019
Cooling problem fixed first time My car was overheating and the service dept was able to take my car the next day, diagnose and fix it even though I didn't have a prior appointment. T My car was overheating and the service dept was able to take my car the next day, diagnose and fix it even though I didn't have a prior appointment. Thanks to Anthony and the rest of the staff for getting the Miata back on the road within 24 hours. More
by MiataMD
Employees Worked With
Anthony in service
July 30, 2019
Wayne Mazda Warranty Service Wayne Mazda serviced a warranty issue with the AC system on my MX-5 Miata. My Service Advisor, Evelyn Lazo, was timely, professional, kind, and commun Wayne Mazda serviced a warranty issue with the AC system on my MX-5 Miata. My Service Advisor, Evelyn Lazo, was timely, professional, kind, and communicative at all steps of the process. I highly recommend their service department. More
by David44
Employees Worked With
Evelyn Lazo
