Wayne Mazda

I came in knowing I wanted a Mazda 3i touring with the Bose package. I had shopped around to several Mazda dealerships in NJ and PA and knew what I wanted to pay, as well as the current price range. Jerry Bose package. I had shopped around to several Mazda dealerships in NJ and PA and knew what I wanted to pay, as well as the current price range. Jerry was very helpful and direct and was able to explain the leasing options for the model I wanted. He is a very pleasant guy, and his manager was also helpful. I got the car i wanted, and they were able to meet the price I wanted to pay. More

I had a great experience at Wayne Mazda. The salesperson Jason D. was friendly and professional. This wasn't your average car buying experience. Everyone treated me like I was part of the family. They also Jason D. was friendly and professional. This wasn't your average car buying experience. Everyone treated me like I was part of the family. They also had inventory as far as the eye can see. Any model Mazda you can imagine was available. Bassam the finance manager was also great. He was very knowledgable and explained the financial part of the transaction thoroughly. Overall it was a wonderful buying experience and I would highly recommend them to anyone purchasing a new or used vehicle. More

I am actually in the car-shopping process. I have credit issues and went thru the 'Special Finance' department. They came up with a 22.9% APR. I did not mis-type. Fine- hey I can refinance later, right? BU issues and went thru the 'Special Finance' department. They came up with a 22.9% APR. I did not mis-type. Fine- hey I can refinance later, right? BUT.....they then tell me that they will be charged $3000. from the bank for giving me the loan. I REFUSE to believe that to be true and if it is.....they should NEVER do business with that bank. SO...they said they would have to raise the price of the car $1000. to make back some of that money. At this point I was frustrated with them but still held out some hope to make a deal. I lost my car in the recent flood so I wanted to make a purchase. Then they break down the monthly payments and something smelled. Their numbers (adding NJ sales tax and title and registrations) were significantly higher than what any online calculator INCLUDING THE ONE ON THEIR OWN WEBSITE came out to. (LOL- the finance manager then told me he never goes on their website- LOL.) It turns out that they added a $399. documentation fee AND a $399. BANK INQUIRE FEE. ARE YOU KIDDING ME???? So.....to summarize.....(1)the APR was bloated- to say the least- good or bad credit notwithstanding.....(2)they hiked the price of the vehicle saying the bank charges them thousands for getting a customer a loan and .....(3) they added nonsense fees including a fee for CALLING THE BANK to inquire about a loan. Draw your own conclusions. Note that the price -the ORIGINAL price- of the vehicle was quite fair and I have not yet purchased- still shopping- but they had better stop playing nasty with these bogus fees if they stand to earn my business or get a POSITIVE referral from me. More

The dealership building and the amount of cars is quite impressive, besides that probably nothing alse is. The sales rep and especially his manager got quite rude the minute we started talking about the n impressive, besides that probably nothing alse is. The sales rep and especially his manager got quite rude the minute we started talking about the numbers. I did my research and knew how much I could pay for the car, and I don't think what I was asking was rediculous. I knew that I could go up to $1000 below the invoice price and still get the 0% financing. They claimed I couldn't. They said that their price was way off from mine and that they wouldn't budge. I asked for a breakdown of the car cost as well as the fees and taxes probably twice to fully understand why the car price is more than $2000 higher than what we were quoted at a different dealer, but they kept changing the subject. They took my credit card when they apparently went to the regional manager for approval of what I offered , which they forgot to give back to me, I had to cancel the card which was a hassle. They accused the other dealership of lying and we were certain that we would be back. Well that wasn't the case. More

I will never go back to this store ever or tell anyone else to. They lie they cheat and they steal. They are rude and obnoxious and the state and government should seriously investigate them for fraud. else to. They lie they cheat and they steal. They are rude and obnoxious and the state and government should seriously investigate them for fraud. They are tell you one thing and do another. Thank goodness I read all of the documents they wanted me to sign. They really give car dealers a bad name. More

I first walked into Wayne Mazda back in May 2009. I was "just looking" at the Mazda CX9. Rob Rago immediately introduced himself to my Fiancee and I. Rob sat with us and listened to what we wanted in a v "just looking" at the Mazda CX9. Rob Rago immediately introduced himself to my Fiancee and I. Rob sat with us and listened to what we wanted in a vehicle and how much we were willing to pay. We walked out of there with a great vehicle at the price WE wanted to pay! Flash forward to the present... I had an routine service scheduled for my CX9 and brought it in to Wayne Mazda. The service department was fast and courteous. I walked over to the sales department to say hi to Rob, and 3 hours later walked out with a new 2010 Mazda3. Again, the car I wanted and the price I wanted to pay. Rob is fantastic, and extremely knowledgeable about the products he sells. He is a straight shooter and anyone that has bought a car before WILL appreciate dealing with him. More

Pleasent experence buying a new Mazda. Salesman very friendly and helpful. We got a great price. Because of these two reason, we bought from them. We had been there to get some work done on a car bou friendly and helpful. We got a great price. Because of these two reason, we bought from them. We had been there to get some work done on a car bought from another dealer. They took great care of us. Since we had a good experence with service, we bought from them. More

I've only purchased or leased Fords my entire life. I liked the look of the Mazda CX7 and went in for a test drive. I loved it! Rob was extremely helpful and he knows his products. That made me feel v liked the look of the Mazda CX7 and went in for a test drive. I loved it! Rob was extremely helpful and he knows his products. That made me feel very comfortable with him. He went out of his way to deliver my new car quickly. He sat with me and explained how everything worked which I know is the norm, however, he took his time with me and he didn't make me feel rushed. I felt like he really cared about ME! I've already recommended Rob and Wayne Mazda to my boss - and he purchased the CX9 in March! I will continue to recommmend new customers to this dealership. More

I visited Wayne mazda to see if they could meet or beat other offers that I had received for comparable cars, including another Mazda dealer. I knew exactly what model car I wanted and which options I was other offers that I had received for comparable cars, including another Mazda dealer. I knew exactly what model car I wanted and which options I was interested in. I also knew what price I wanted to pay, including how much down and what monthly lease payment I could afford. After some give and take with the sales person and manager, we agreed on a deal. It was a virtually painless experience. More

Do not buy/lease a car from Wayne Mazda. I chose this dealership because it was convenient and the price was low. However, my overall experience with Wayne Mazda was awful. Some of my issues are as follo dealership because it was convenient and the price was low. However, my overall experience with Wayne Mazda was awful. Some of my issues are as follows: 1) negotiating via the internet, yet being introduced to a closer to complete the transaction, 2) having the closer sneakily shut off his computer when he was trying to manipulate the numbers (e.g. monthly payment) when visiting with his manager, 3) being told that the numbers, while higher than what my computer software stated, were accurate, 4) losing the plates to my trade-in and not returning my calls when I wanted an explanation and assistance, and 5) suggesting that they would have the police escort me out of the showroom if I arrived and demanded to see the general manager about this matter. (While I admit I was vocally angry at the time when I was threatened, I did not deserve to be treated the way that I was.) In addition, I was told that the district manager did not respond to the representative at Mazda USA with whom I spoke to about the above matter. I like the car, but hate the overall experience. More