Wayne Mazda

They had the best Internet price, car was in-stock (unlike many dealerships I visited) and they gave me a good trade-in value for my old car. What really surprised me however was how they handled a m (unlike many dealerships I visited) and they gave me a good trade-in value for my old car. What really surprised me however was how they handled a mistake I made with the car I purchased and this was after I left the showroom and drove home. I thought I was screwed. When I explained the mistake I made the next business day, they immediately addressed the issue and offered me a very fair and equitable solution. They went above and beyond my expectations and were genuinely happy to do so. More

1-on Saturday 07/30/2011 I went to the dealership , I wanted a Mazda5 with 0% financing .I met Kevin Hayes and Roy Byers , who told me that my credit score is not enough to get this approved from the ban wanted a Mazda5 with 0% financing .I met Kevin Hayes and Roy Byers , who told me that my credit score is not enough to get this approved from the bank. I offered a co-signer with great credit score , but they refused. 2-They told me that they will try with the bank and requested $500 as a down payment.They said someone will call me Monday to pickup my new car. 2-Monday 08/01/2011,Nobody called me .I called the dealership more than 5 times , leaving messages on voice mails , and nobody called me back. I spoke to Kevin Hayes by 5 PM , he told me that the bank didnot approve the deal and he will refund my deposit. 3-I got a call back from Tim in financing ,who told me that he has no record of me or my car in his system. And nobody contacted the bank regarding my car.I told Tim that I will meet him within 20 minutes. 4- I went to the dealership , where I met Kevin Hayes .He said that he will refund my money.I asked to meet Tim in financing , Hayes refused and said that Tim is very busy. 5-few days later , I found that Hayes did not refund my money. 6-I contacted my bank to get my money back from Wayne Mazda. 7-On 08/16/2011 , got a message on my voice mail from John with Wayne Mazda.He told me that the loan was approved from the bank and he wants me to go and finish the deal.(16 days after my first visit) 8-On 08/17/2011 , I receive a letter from PCN bank dated 08/15/2011. They informed me that they did not approve the loan!!!!!!! 9-Up till now ,(08/20/2011), Wayne mazda did not refund my down payment. I bough a Mazda 7 from Ramsey Mazda on 08/02/2011 .With 0% financing and a co-signer. We finished the deal in 30 minutes. Wayne Mazda has a manipulative deceptive ways of dealing. More

Cosimo was very courteous, knowledgeable and helpful. I Cosimo was very courteous, knowledgeable and helpful. I definitely would recommend Cosimo and Wayne Mazda to friends and family. My husband an Cosimo was very courteous, knowledgeable and helpful. I definitely would recommend Cosimo and Wayne Mazda to friends and family. My husband and I were at Wayne Mazda earlier in year 2011 and met with Cosimo and months later when we decide to trade our car we decided the dealer would be Wayne Mazda and the sales person would be Cosimo. I truly believe that Cosimo is an asset to Wayne Mazda. Thank you Cosimo. Pramanie M Sookhoo Bernal & Gustavo Bernal. More

This is the second time I am leasing a car from Wayne Mazda, I won't go anywhere else. Every employee from the receptionist to sales to the parts department have been more than welcoming and helpful. I Mazda, I won't go anywhere else. Every employee from the receptionist to sales to the parts department have been more than welcoming and helpful. I would recommend Wayne Mazda to anyone looking for a car! More

The salesman was great,but the sales manger was a jerk. He almost called me an A$$h0l* to my face. He caught himself as it was coming out of his mouth. I was holding my ground on the price I wanted to pay He almost called me an A$$h0l* to my face. He caught himself as it was coming out of his mouth. I was holding my ground on the price I wanted to pay and he didn't like it. I NEVER spent 10 hours total to buy a car. All said and done at 7 pm and made to sit till 9pm to sign the papers and then told we can't do the paper work till the next day and can't put gas in the car till the next day. After call the sales manger the next day and was told we are good to go. We get to the store and the car is still not gassed and the paper work is not ready. Three more hours of waiting. If I didn't have to deal with starting over and trying to get my deposit back I would have walked out. The only decent person was the salesmen Julian Santiago, and we were told he was let go that day and we would have to deal with someone else. I just hope this car does not need any warranty work.Keep in mind that when you buy a car the sales department treats you the best, so I am afraid what would happen if I have to deal with service. I don't ever want to go back to this dealer. I will admit the other salesmen that took over was very good. More

Wayne Mazda had two 2006 used Maitas on the lot. There was a gray one with approx. 60,000 miles and a blue one with approx. 30,000 miles. The gray one was priced at $15,000 and the blue one was priced at was a gray one with approx. 60,000 miles and a blue one with approx. 30,000 miles. The gray one was priced at $15,000 and the blue one was priced at $17,000. I requested a quote on the blue one and offered $15,000. They instead send me pricing for the gray one at $15,000. I called them up and let them know that it’s not the gray one I am interested in, but the blue one. They e-mailed me a quote of $15,595 on the blue one. I called up and said I will buy the car for $15,000. He said it was a deal, and I had him e-mail me the quote in writing. I confirmed that it was for the blue car and checked to stock numbers to make sure they matched. I drove 45 minutes to the dealership, confirmed the price with the salesman and then took it for a test drive after thoroughly inspecting it. When I got back at the dealership to work up the papers I asked if they could fix a large scratch on the bumper or take another $100 off. At this point the salesman, who was very nice, went to the manager to talk things over. The salesman came back and said there must be a mistake, this must be the price is for the gray one. I showed him my e-mail, confirmed the stock numbers with him, and then printed it out. He brought it to his manager who came over to me and said that it was a mistake, but they can sell it for $15,995. He said they are losing money even at that price. I then left, angry and disappointed. Moral of the story… Wayne Mazda is your typical sleazy car dealership when it comes to working the final numbers; its only redeeming quality was the great salesman. Yet car dealers wonder why they get such a bad rap? More

I went to Mazda looking for a 2011 CX-7 in my price range. My sales consultant, Julian Santiago, showed me all the models I was interested in and really took the time in helping me figure out a price r range. My sales consultant, Julian Santiago, showed me all the models I was interested in and really took the time in helping me figure out a price range that suited me. This being my first time buying a new car, I have to say that it was a great experience, thanks to Julian! He genuinely cares about what you are looking for and doesn't pressure you into buying. He listened to what I wanted and I was easily able to find the perfect car for me. If you're going to Wayne Mazda, ask for this guy! Also, I had a little bump in the road with my insurance title. It wasn't going to be ready in time for me to take the car when I bought it (it was kicking in at midnight), so after talking with the insurance company the dealership worked with me and came up with a solution to give me temporary insurance so I could drive it home that day. More

Bad customer service, inquired online about a pre-owned, Randy called me back and gave me an appointment, the person wasn't there (Randy) when i arrived on time and i was told that the car was sold yesterda Randy called me back and gave me an appointment, the person wasn't there (Randy) when i arrived on time and i was told that the car was sold yesterday!!!! met with "ASH" with his poor customer service and sales skills, he didn't even care to offer similar vehicle or anything, spoke to his manager "George", he doesn't even want to hear anything over the phone , and he even said I do understand if you'll leave a bad review!! just to get rid of me and not even apologizing!! rude people and bad service!!! More

This dealership promised on the phone that they could offer me a new car at the price of a 2008 used car because it was the end of the month and salesmen need to make their figures. The salesman, Geo offer me a new car at the price of a 2008 used car because it was the end of the month and salesmen need to make their figures. The salesman, George Nealis, knew exactly that he was sending us on a 2-hour car drive since he sent us an itinerary to get from our home to the dealership. And yet, he made this disgusting promise just to get us through the door. Of course when arriving there, everyone there played stupid, moved a lot of air to express surprise and said there was no way they could this. But of course they could sell me that same car at $5k more… I am sick to my stomach when I think of what it takes to be those people. Stay away, run, don't go there. More

I went to this dealer looking for a new 2011 Mazda 3. My sales guy, Julian, showed me all the different model options and I was able to test drive the car without any pressure to buy. They worked with me o sales guy, Julian, showed me all the different model options and I was able to test drive the car without any pressure to buy. They worked with me on pricing options and were very helpful and understanding. It was a pleasant experience, which I've never had in the past when buying a car. More