Wayne Mazda

Julian was personal, friendly and helpful. He answered all our questions and gave really good advice on buying a new car. Overall our experience working with Julian was enjoyable. all our questions and gave really good advice on buying a new car. Overall our experience working with Julian was enjoyable. More

On 7/13/11, I had scheduled an appointment for service at 9:20am for 7/14/11 for a check engine, coolant and TPMS lights. On the phone, I was told that it would take 10 minutes or so to hook the car to the 9:20am for 7/14/11 for a check engine, coolant and TPMS lights. On the phone, I was told that it would take 10 minutes or so to hook the car to the computer and get a quick rundown of codes, but that the total service time would depend on what was wrong. When I brought my car in the next day (which had been purchased from Wayne Mazda), I was told it would take up to 3 hours to even hook it to the computer. I expressed my dissatisfaction and spoke to the service director, who told me that they had 50 cars in front of mine and they would get me in when they could. I explained that with an appointment, I should not have to wait, but he then proceeded to tell me the person who took my appointment the day prior had been fired as she was booking too many appointments. He asked if I wanted to bring the car to another dealership, but I told him that I was concerned of driving the car without knowing what was wrong. He stated he could try to fit me in on a later date, but I informed him that this was the only day I had available for 2 weeks, to which he replied "I wouldn't recommend driving it for that long". I was resolved to have to wait, but chose to express my issues with the general manager. When I tried to get the GM, I was told he wasn't in the building and was unreachable, but that a sales manager, who had no authority over service would try to help. The sales manager went to speak to service, and instead of coming back to me, walked away to sit in his office. At this point, the service director came into the showroom, and from 30 feet away started saying how he had already told me there was nothing he could do. I again stated, very politely, that I didn't have an issue with him, or anyone else I dealt with that day, but wanted to speak to the GM to let him know of the issues. The service director began to raise his voice to me, unprovoked, now yelling that there was nothing he could do. When I suggested a loaner or rental, he said it isn't an option and continued to yell at me. I then raised my voice stating that I had every right to speak to the GM and would do so. At that moment, the service director stated he would not service my vehicle and that he was pulling it out of the shop. I went on to say how I drive my 21 month old daughter in the car at times, and how could he not service my car and risk mine or my daughter's safety. He replied "I don't care, I'm not servicing your vehicle." At this point the sales manager came back over and told me to lower my voice. When I said that the service director began the yelling and I wouldn't be treated that way, the sales manager threatened to call the police. In the end, I left and went to Open Road Mazda in Morristown NJ. They quickly brought my car in, and within an hour (without an appointment) had my car diagnosed and repaired it that day. I would strongly recommend that anyone considering buying a Mazda chose any other dealer then Wayne Mazda, as they do not care about their customers and would rather risk putting someone in potential harm's way rather then allow them to speak to a superior. More

My husband and I just purchased a new 2011 Cx-7 today and what a pleasure it was to buy from Wayne Mazda! We went through Autotrader.com to trade in my husbands truck and they recommended this dealership. We what a pleasure it was to buy from Wayne Mazda! We went through Autotrader.com to trade in my husbands truck and they recommended this dealership. We had a 3pm appointment and we were on the road with a brand new car by 5:15! Since we were there mid day we had our 16 month old daughter with us and I couldn't have asked for a better bunch of guys! They played with her, let her try out the showroom cars, delt with her making a mess, and Rob even let her "organize" his desks office supplys! The process of trading in and buying another car was flawless, without an ounce of pressure! Even with our less then perfect credit they worked with us until we felt comfortable to make a deal! I would highly reccomend Wayne Mazda and be sure to ask for Manny, you won't be disappointed!! More

Cosmo was very informative and helpfull i did not feel pushed to purchase a car like i felt in other dealerships. the financing was fast and everything that i wanted come as planned pushed to purchase a car like i felt in other dealerships. the financing was fast and everything that i wanted come as planned More

This was the most pleasant car shopping experience that I have ever had. Mr Santiago was very professional and informative. He worked extremely hard to meet our requirements and followed up with his promises have ever had. Mr Santiago was very professional and informative. He worked extremely hard to meet our requirements and followed up with his promises. I would definitely recommend this dealership and salesman to friends. More

The salesperson was very knowledgeable, and low pressure. They were able to get the exact model we wanted from another local dealer in two days. My wife asks millions of questions and the salesperson was i They were able to get the exact model we wanted from another local dealer in two days. My wife asks millions of questions and the salesperson was incredibly patient. We bought a loaded CX-9 and the car is very complex and yet the salesperson took all the time needed. Unlike every other new car dealer I've dealt with they did not try to sell us add-ons we didn't want. More

This was the worst dealership ever! I bought a precertified 2007 cx7 1 year later the turbo blew. They wanted nothing to do with it 3 weeks at thier service and I had to rent a car. Finally told precertified 2007 cx7 1 year later the turbo blew. They wanted nothing to do with it 3 weeks at thier service and I had to rent a car. Finally told me the turbo was gone not under warrenty even know I bought extra warrenty for the turbo. I picked up the car drove it to Honda 23 in less than 10 mins down the road and traded it in I lost a tun of money but I'm not driving that piece of **** anymore. IF YOU WANT PIECE OF MIND DON'T BUY AT MAZDA 23 THEY ARE SCUM!! Now I'm trying to get the money left of the warrenty back wish me luck. Patty More

We love Wayne Mazda! My wife and I live 4 miles from Ramsey Mazda, but we travel 23 miles to go to Wayne Mazda. The difference between the two dealerships is like night and day. We have been very impr Ramsey Mazda, but we travel 23 miles to go to Wayne Mazda. The difference between the two dealerships is like night and day. We have been very impressed by the quality of the people at Wayne Mazda, in particular, our salesperson, Mark Harding. Mark is a no-pressure salesperson. He is knowledgeable, responsive, and patient, and we enjoyed working with him. In fact, this is our 2nd time leasing a Mazda, and we went back to find Mark! The others at Wayne Mazda were also very pleasant, customer service oriented, and helpful. Overall, it was a great experience. More

This is my second used car purchase from this dealer from the same saleman. Go see Mark Harding in sales as he is a stand up guy (I know hard to believe for a saleman)but he does not drag the process of buyi the same saleman. Go see Mark Harding in sales as he is a stand up guy (I know hard to believe for a saleman)but he does not drag the process of buying a car on longer than it needs to be. They followed through on all promises made to me and are great at following up and communicating. Just make sure you look over everything on your vehicle before purchase and advise the saleman in advance if you are looking to have something replaced before purchase. Prices are reasonable without having your eyes gauged out for a profit. They have a great selection and I will certainly buy another vehicle from them. More

Definitely a volume dealer. I went here last and got a great price. Sales manager could have been nicer, but at the end of the day, the price was right. great price. Sales manager could have been nicer, but at the end of the day, the price was right. More