Wayne Mazda

Recently I experienced a classic bait and switch sales tactic with Wayne Mazda. (As internet sales manager Robert Kawczak called it 'innocent mistake'). See for yourself. I was given an e-quote to lease M tactic with Wayne Mazda. (As internet sales manager Robert Kawczak called it 'innocent mistake'). See for yourself. I was given an e-quote to lease Mazda6 GT, the quote was favorable compare to other dealers, and again they claim that they are #1 and price will not be the reason to lose the sale! I wanted to pay fees and taxes upfront, no money down. In the process of discussion with sales assistant we ironed all my questions, so manger rounded fees+taxes to $2000 and this was all I have to pay. I specifically asked if this is all I have to pay and got confirmation in e-mail. Next Saturday I wanted to go to the dealership and received an e-mail from Robert, inviting me in with reaffirming the price. The second e-mail was that I will have to deal with him. I went to dealership and apparently after test drive I learned that I need to pay another $1760 to get to the price I was given. No apologies, “assistant did not write it properly, it is all her fault”! So, if you are the manager and sending personal invitation, should you review information what you are sending? Than it started classical conversation what I believe is the right price for the car, at which point I just tuned out. Later I received couple more e-mails and calls from Roberts trying to provide some coverage and blaming his assistant more. Why not take blame as a manager for himself! It was very disappointing experience, and pretty much removed Wayne Mazda from our family map this time and in the future. More

Feel scammed. Ended up paying more than the sticker price even with a trade and down payment thanks to all their hidden fees. Love the car, but wish I had listened to my gut (and other reviewers) and purchas even with a trade and down payment thanks to all their hidden fees. Love the car, but wish I had listened to my gut (and other reviewers) and purchased elsewhere. Business practices just seem dirty.... More

I got an e-quote from Wayne Mazda which was more than $1000 lower than the best offer I’ve received. I called to confirm and found out they included the loyalty rebate. I told the salesperson I don’t own $1000 lower than the best offer I’ve received. I called to confirm and found out they included the loyalty rebate. I told the salesperson I don’t own a Mazda so she told me to add $500 to my quote. THAT should have been my first clue! All the other dealerships asked if I currently own a Mazda before quoting a price. Anyway, the price was still the lowest, so I asked about a better price if I put down a large down payment and the rep said no negotiations are done on the phone (second clue.) I took the day off from work and made the 1-hr drive there, prepared to take home a new car. The rep (who is not the person that sent me the original email) went over the quote and started crunching numbers. The total price came out to more than some of the other dealers. Wow. $399 doc fees and $299 “etching” fee. Wayne Mazda claims all their cars are etched…no way am I paying for that. I tell the rep my local dealer gave a lower price than his final calculation to which he asks why I didn’t go with them! I told him that’s because Wayne Mazda’s quote WAS way lower before these inflated fees were tacked on. We go back and forth with the numbers. The rep’s calculation of the monthly payments are $10/month higher than mine. All our numbers are the same, so why is that? I’m using a car loan app and the rep’s trying to convince me that not all apps work correctly. Then how come the numbers came out fine at other dealerships? He says “Ok, whatever you say”, dismissively.. For a 60-month loan, that’s a $600 discrepancy! I even did the numbers using their company MazdaUSA.com payment calculator and the numbers matched mine. I guess according to the rep the Mazda USA’s online calculator is incorrect also. It felt like he was trying to pull a fast one. At that point I decided that I’m not doing business with someone who is essentially committing fraud. FYI – according to the BBB, they have 59 complaints in the last 3 years. I did a search on other Mazda dealers I received quotes from just to do a comparison…(in the last 3 years) three had 0 complaints and one had 2 complaints. I should have checked BBB before wasting my time. You have been forewarned. More

I went in with one of their online advertisements, knowing that the price shown had to include outrageous discounts that no one qualifies for, and asked them to give me the actual price. I spoke with knowing that the price shown had to include outrageous discounts that no one qualifies for, and asked them to give me the actual price. I spoke with Manny and someone he told me was a manager (which I now strongly suspect was a lie) and we worked out figures for me to lease a 2013 Mazda 3 for 24 months. I was 100% honest with them, going so far as to give them my exact credit score (not just "I have bad credit" - an actual, numerical score), let them know that I knew I would need (and had) a co-signer and explained that my trade-in (which I purchased from this dealership in 2009) was in fair condition and according to Kelley Blue Book was worth $3000. Both of them went out to look at my car and came back inside to tell me they agreed that $3000 was a fair price and my lease could be worked out so that my trade-in covered any money I should have had to pay out of pocket. When I came back into the dealership, less than a week later, to actually lease the vehicle Manny pawned me off on Ash, to whom I explained the entire conversation I had had with Manny and the alleged manager. I explained to Ash that my leasing this vehicle was 100% contingent on my trade-in covering the entire cost of anything I would have otherwise had to pay out of pocket ($2,654 according to Manny) and gave him the figures that Manny and I had decided upon. Never once did Manny, the alleged manager, or Ash so much as intimate to me that these figures were not guaranteed (remember, I had already given them my credit score). Ash went to run my credit and when he came back he informed me that he had the "appraiser" look at my car and they decided to only give me $2000 as a trade-in value - AFTER he checked my credit. I now have a hard hit on my credit report, no car to show for the experience, and a terrible taste in my mouth. More