Wayne Mazda

I went to Wayne Mazda to test drive a new 2014 Mazda CX-5 a few weeks back. I already knew the trim level and all the accessories I wanted, and had a good idea on how much the price should be. However, I cou a few weeks back. I already knew the trim level and all the accessories I wanted, and had a good idea on how much the price should be. However, I couldn't decide the color of the car. As soon as I was at the reception, Phil walked up to me and politely introduce himself. I told him the car I wanted, asked him if it was possible to test drive, and if it was also possible to drive around the lot to see all the colors. He arranged the test drive immediately, and after the test drive, we drove around the lot to look at the colors. Phil was very friendly and helpful in my selection of the color. When we started negotiating the price, he never pushed me in any way. He politely informed me the best price Wayne could offer, and that Wayne had to locate the exact car I wanted so it wouldn't be available right away. I told him I would think about it a day or two. I spent the next day asking around two other dealers for their prices. I also made numerous calls to Phil during that day since I wanted some add-on items in the car. He was very prompt in returning my calls, and made sure I have all the info I need which helped me make my decision timely. After my research, I found out that Wayne offered me the best price. On the day that we finalize the papers, my wife wanted to test drive Mazda 6, so I asked Phil if that was possible. Not only we were able to test drive the car, we again drove around the lot to look at the colors as well. While Wayne was locating the car, Phil kept me informed of the status. When we picked up the car a week after, it was up to our exact standards. We are very happy with the purchase. Thank you, Phil and Wayne Mazda for the wonderful experience. More

I had a great experience with Phil Guo. Very kind and honest man. Will definitely recommend my friends and family to buy cars from him. honest man. Will definitely recommend my friends and family to buy cars from him. More

Phil is experienced with sales and great with customer service. I had a great experience with Phil and he helps me out with everything I need to know about cars. He's very knowledgeable and I would recomm service. I had a great experience with Phil and he helps me out with everything I need to know about cars. He's very knowledgeable and I would recommend Phil to anybody looking to buy their next car. More

Phil was great! Love my new CX5. I would definitely buy another car for him. He was friendly and very personable! He knows how to get it do e! another car for him. He was friendly and very personable! He knows how to get it do e! More

Overall the experience of purchasing this car was great. I got a great deal and the employee was helpful. I don't know what else to say thats it. I got a great deal and the employee was helpful. I don't know what else to say thats it. More

Came in the morning after locating the used vehicle that suited my needs online, met TJ and after a test drive and little back and forth with the back of house TJ was able to get the deal done! We were all suited my needs online, met TJ and after a test drive and little back and forth with the back of house TJ was able to get the deal done! We were all pleased, maybe not ecstatic but then again both sides of the deal can never be ecstatic. Overall Great Experience! More

After driving a mini-van for 25 years it was time to downsize as the kids are grown with their own vehicles. I fancied the Mazda CX-5 and decided it was time to look into getting one. We chose Wayne M downsize as the kids are grown with their own vehicles. I fancied the Mazda CX-5 and decided it was time to look into getting one. We chose Wayne Mazda, as we are a repeat customer, having purchased a 2010 Mazda 3 for our son. Marlon's huge smile and great personality was our initial greeting. Marlon did a GREAT job explaining the vehicles many bells and whistles. He allowed us to take one on a test drive and explained it's many options during the drive. He is very knowledgeable about the vehicle. He has a great future selling Mazda's and will be well liked by customers. We talked numbers and went back and forth till we were comfortable with payments. When we went to pick up the new vehicle - Marlon took the time to explain the navigation system, he set up the blue tooth with my cell phone and demonstrated how to use it and also all the features of the vehicle. His patience with explaining everything to a somewhat "older" customer was excellent. Today's youth sometimes has no patience with those of us who did not grow up with all the modern technology that they are experts at - this was NOT Marlon! I'm enjoying my new vehicle and thanks to Marlon know how to use the many features it came with. Would definitely recommend Wayne Mazda and Marlon to anyone looking to purchase a Mazda! More

Phil Guo was very informative and found us the car that we were looking for at a great price. We were able to get out of our existing lease from Nissan. I would recommend him to my friends. we were looking for at a great price. We were able to get out of our existing lease from Nissan. I would recommend him to my friends. More

-ZERO STARS WORST CUSTOMER SERVICE EVER!!!! I came here to get my remote key programmed. After 2 hours of patiently waiting and $107, I get in the car and the remote key doesn't work. Alex my customer serv to get my remote key programmed. After 2 hours of patiently waiting and $107, I get in the car and the remote key doesn't work. Alex my customer service representative explained to me that only the key was programmed and cut. The remote wasn't because that's two separate procedures and I didn't specify that I wanted both things programmed... REALLY, HOW WAS I SUPPOSED TO KNOW THAT? I handed Alex one item the remote with the key in it. He never informed me THAT IT WOULD BE 2 SEPERATE PROGRAMS. So i asked to speak with a manager TWICE (John Wilkes) finally after 20 minutes he called me into the car lot to speak with him and Alex (he was smart to call me into the lot and not meet me in the waiting room, because everyone would've heard my concerns). I was so confused on why would they have me wait 2 hours to get a key cut. When I had a key already and what was important was to get the remote programmed... Where's the common sense? Where's the communication and the customer service value??? I brought the car in for a "basic procedure" WHY THE DIFFICULTY IN DELIVERING PROPER SERVICE? I got a lame apology from Alex, but from the "Customer service manager" JOHN WILKES nothing HE JUST STOOD THERE AND WATCHED ME... no solution, no explanation NOT A WORD. JOHN WILKES YOU ACTED IN A COWARDLY WAY !!! SHAME ON YOU AND ON MAZDA FOR GIVING YOU THIS POSITION! WHEN YOU CLEARLY DON'T CARE!!! P.S. NOT TO MENTION 3 WEEKS AGO i had my transmission changed mazda had my car for two weeks and ROB NEVER BOTHERED to call me I HAD to be the one calling him. I SHOULD'VE KNOWN BETTER THAN TO GIVE THIS PLACE 2 SHOTS. NEVER AGAIN WILL I INVEST IN MAZDA!!! More

Marlon was great to work with, he listened to everything I was looking for and fought really hard to get to my price range. None of the other Mazda dealers came close to the deal and service Marlon gave. I was looking for and fought really hard to get to my price range. None of the other Mazda dealers came close to the deal and service Marlon gave. More