Wayne Mazda

Great Experience Working with Marc O My fiance and I went in with the intention of leasing a brand new Mazda 3 and purchasing a 2011 Mazda CX-9. We were greeted right away by Marc Ortiz( My fiance and I went in with the intention of leasing a brand new Mazda 3 and purchasing a 2011 Mazda CX-9. We were greeted right away by Marc Ortiz(sp) and were taken through the whole process. He took us out for two test drives in the pouring rain and was extremely knowledgeable about both vehicles. It took a couple hours each day (we made the deal on a Tuesday and were able to pick up our cars on Wednesday), but we got exactly what we wanted within the price range we could afford. They were able to provide us with the loyalty discount since we were getting two cars. Marc was extremely friendly and did not pressure us into making any decisions. He even went to bat for us in negotiating the prices down, since we had also just purchased a house. We would definitely return to Wayne Mazda to work with Marc O. again! More

Prices to lure potential buyers We drove over 2-hrs to purchase a 2013 CX-5 Grand Touring advertised as: - MSRP: $26,500.00 - Discount: $3,010.00 - Adjusted Price: $23,490.00 A We drove over 2-hrs to purchase a 2013 CX-5 Grand Touring advertised as: - MSRP: $26,500.00 - Discount: $3,010.00 - Adjusted Price: $23,490.00 After the test drive our sales rep Mike said, "Let me tell you how we price cars here at Wayne Mazda. As you saw in our ad: - MSRP: $26,500.00 - Discount: $3,010.00 - Adjusted Price: $23,490.00" In addition we have: + Certification Process $1,000.00 ( actual number was $1k plus) + Certification Repairs $2,000.00 ( actual number was $2k plus) Total Sale Price now was over $27,000.00" (actual paperwork was taken from us) I felt this lure tactic was intentional and showed a clear lack of integrity. The sales manager came over, didn't address our statement of baiting/luring and shared; "Sorry to hear that you don't like our car. Thanks for coming in. Have a nice day." Understandably, we were very disappointed in the lack of integrity, lack of professionalism and overall negative experience with Wayne Mazda located in Wayne New Jersey. I would NEVER trust anything this dealership says or does. Jeff More

Excellent Experience Calm & Welcoming right away when I walked in. My sales guy was very knowledgeable & not too pushy like some car sales guys can be! He called me back d Calm & Welcoming right away when I walked in. My sales guy was very knowledgeable & not too pushy like some car sales guys can be! He called me back day of any time I had a question for him. At first I had no intention of buying a car, only wanted information on Mazda... but at the end of my visit I left with a contract and left a deposit for a brand new car! :-) More

great buy from susan I just came back too Wayne Mazda for my second Mazda in one year each time it is better than the first my sales man Mitchell Goodson showed extremely I just came back too Wayne Mazda for my second Mazda in one year each time it is better than the first my sales man Mitchell Goodson showed extremely great customer service. In the financial dept Bernadette made all my worries calm down this is why Wayne Mazda is a great over all number one dealership in my book More

Satisfied Customer! Eugene was an extremely nice guy who helped make my car buying experience the best. I've been to several dealerships and none can compare to the level Eugene was an extremely nice guy who helped make my car buying experience the best. I've been to several dealerships and none can compare to the level of professionalism I witnessed while at Wayne Mazda. If you are looking to purchase a new vehicle I would undoubtedly recommend Eugene. More

Great Experience Wayne Mazda is a really nice dealership with a lot of cars. I recently purchased an I Grand Touring with help from Marc Ortiz and the experience was g Wayne Mazda is a really nice dealership with a lot of cars. I recently purchased an I Grand Touring with help from Marc Ortiz and the experience was great. He got me the exact car I wanted at a great price. If you're looking to buy a Mazda in NJ, this is definitely the place to go. More

Nice salesman Eugene assisted me with my purchase and what I liked was that he was not overbearing and didn't try to "oversell" anything. He was also very friendly Eugene assisted me with my purchase and what I liked was that he was not overbearing and didn't try to "oversell" anything. He was also very friendly and relatable, which made the experience much better. More

Best Dealership! I like the atmosphere of Wayne Mazda. The salesman, Marlon Roberts was very helpful and available to answer any questions. I appreciate that he waited I like the atmosphere of Wayne Mazda. The salesman, Marlon Roberts was very helpful and available to answer any questions. I appreciate that he waited for me as I took my time and looked around. I'm very excited about my new CX-5 and I'm happy I got it from this dealership. More

Wayne Mazda best service, best deal I called and visited many dealers while shopping for my new CX-5. Wayne had the best customer service over the phone and in person by far. I would def I called and visited many dealers while shopping for my new CX-5. Wayne had the best customer service over the phone and in person by far. I would definitely shop there again and recommend them to anyone in the market! More

Worst service department I have ever experienced! My car was overheating and I had it towed to Wayne Mazda, while it was there I specifically asked them to check if the problem was due to a bad head My car was overheating and I had it towed to Wayne Mazda, while it was there I specifically asked them to check if the problem was due to a bad head gasket. Rob the representative told me after diagnosing the car that the head gasket does not need to be checked and that they will start with replacing the thermostat and the coolant temperature sensor. Picked up the car after paying a hefty charge and it is still overheating. Brought the car back and I am now being told that the actual problem is indeed the head gasket. Misdiagnosing the problem after specifically asking to check for it is unacceptable. No refund of any type has been given. Do not go to Wayne Mazda for service! More