Wayne Mazda

I had a fantastic experience at Wayne Mazda, and I highly recommend this dealership! I worked with Steve Zagoric, who helped me lease my first Mazda, and he reached out to me about President's Day deals. Ste recommend this dealership! I worked with Steve Zagoric, who helped me lease my first Mazda, and he reached out to me about President's Day deals. Steve made the entire process of upgrading my vehicle seamless, helping me trade in my CX-30 for a brand new CX-5. What impressed me the most was how Steve managed to keep my monthly payments about the same, even with the upgraded vehicle, an increased annual mileage allowance, and minimal upfront costs. He was transparent and candid throughout the whole process, making sure I was informed and comfortable with each step. Although the exact make and model I wanted wasn’t initially in stock, Steve worked hard to find it and get it for me. The trade-in process was quick and easy, and I truly felt valued as a customer. I’m excited to continue doing business with Wayne Mazda in the future! More

Very easy to work with. Made the car-buying process smooth and simple. I’m a repeat customer. Made the car-buying process smooth and simple. I’m a repeat customer. More

Got my new car to replace my totalled one in record time and via a great deal. A huge shoutout to James and Nalda from Wayne Mazda. I’m definitely coming back and via a great deal. A huge shoutout to James and Nalda from Wayne Mazda. I’m definitely coming back More

I left one star because I can't leave 0 stars! My car has been in service lat Wayne Mazda for 43 days! Below are just of the things I have concerns and complaints 1. Excessive and Unreasonab My car has been in service lat Wayne Mazda for 43 days! Below are just of the things I have concerns and complaints 1. Excessive and Unreasonable Repair Delay: My vehicle has been in the dealership’s possession for over 42 days, exceeding the Lemon Law standard of 20 cumulative repair days. The continued delays are unjustified. 2. Misrepresentation and Possible Fraud: The dealership falsely claimed that I had a loaner vehicle, which I never received. I fear my signature may have been forged on documents. 3. Pushy and Unethical Business Practices: The dealership demanded insurance payment before allowing me to inspect my vehicle, which raises concerns about transparency. 4. Failure to Properly Diagnose Issues: The dealership initially missed critical engine defects and only identified them later, causing significant delays. 5. Ongoing Mechanical Issues: My Mazda app continues to show critical errors, despite the dealership claiming the car is “almost ready.” Timeline of Events: • February 19, 2025: I brought my vehicle to Wayne Mazda for routine recall repairs. On the same day, the dealership informed me that my car had rodent damage. • February 27, 2025: My insurance company approved all repairs for the rodent damage. • March 2025: The dealership later contacted me, stating that additional engine malfunctions were discovered that were initially missed. These issues, however, were determined to be manufacturer defects and covered under my vehicle’s warranty. • Estimated Repair Completion: The dealership informed me that my vehicle would not be ready until June or July, an unreasonable timeframe for repairs. • March 31, 2025: I received a call stating that my vehicle was “almost” ready, and they demanded insurance payment for the rodent-related repairs. I requested to see my vehicle before making any payment, but they became pushy and aggressive regarding the payment. • Loaner Car Misrepresentation: The dealership also falsely stated that I had been provided a loaner vehicle, which I never received. This raises concerns about potential fraudulent activity, including a possible forged signature on documents. • Mazda App Alerts: As of March 31, 2025, at 7:00 PM, my Mazda app still displays critical alerts and errors, which contradicts the dealership’s claim that my vehicle is nearly ready for pickup. More