Wayne Hyundai - Service Center

Finance department does not respond I leased a Hyundai for 3 years in 2016 and bought the wear-and-tear insurance. Upon returning the vehicle, I was billed for some excessive scratches. I leased a Hyundai for 3 years in 2016 and bought the wear-and-tear insurance. Upon returning the vehicle, I was billed for some excessive scratches. Apparently, the Wayne dealership "forgot" to submit the wear-and-tear insurance company information to Hyundai Motor Finance. I have called in 12 times to recover this information and never received a call back. I spoke directly to the relevant finance manager early on in the process but he told me that 2016 information was archived and he would look into it and then get back to me. That was 3 months ago and no word, despite countless more phone calls to them. Hyundai Motor Finance is now threatening with a collection's agency and a poor credit report and HMF refuses to get involved with the dealership information. The process is extremely frustrating, time-consuming and unnecessary. 2 Stars because the salespeople were all great during vehicle acquisition, but the customer service thereafter has been terrible. More

Never buy a Hundai. My name is Christine Dilzer My husband was a Toyota Customer abs I was a Honda customer all my life. We decided on a Hyundai Santa Fe rather than going with a Honda Pilot. We i My husband was a Toyota Customer abs I was a Honda customer all my life. We decided on a Hyundai Santa Fe rather than going with a Honda Pilot. We initially leased the car with the intention to buy 3 years ago last October. When we drove the car off the lot the front windshield cracked. They replaced the windshield 3 times before getting it right. We should have know right then. The car has been in the shop more than we have been able to use it to take our granbabies down the shore. They just had to rebuild the engine and had the car for around 2 months we were in a smaller loaner. We got the car back and the engine light came on immediately. Then there was a metal sound in front of car. So it just went back in for a catalytic converter. When we received the car back after the two months of having the engine replaced the center console lid latch was cracked and the lid flaps up and down when we drive. We were told that they are not responsible since the engine work was not in the interior of the car and it would cost us almost $400 to fix. Needless to say we are not recommending Hyundai and we will be back in Hondas and Toyotas. More

False Advertising Purchased a 2015 Elantra, and was told that the oil changes were free for life. Period, and end of story. That is until you go to use them. You must Purchased a 2015 Elantra, and was told that the oil changes were free for life. Period, and end of story. That is until you go to use them. You must follow the dealers recommended service agreement, and just a free oil change itself will set you back about $50.00. They so rotate your tires for you, but that is a pretty steep price for a tire rotation when you think the dealer is taking care of you. More

Great service department brought my Genesis in for service i was pretty impressed with the drive in garage. I really appreciate being asked if i needed a ride home or a loaner car prior to my visit a service i was pretty impressed with the drive in garage. I really appreciate being asked if i needed a ride home or a loaner car prior to my visit and thanks for the quick car wash, but the only thing i would like Wayne Hyundai to have different services for customers who own flagships models like the Equus/Genesis like a full car wash service/armor all and vacuum..... More