Wayne Hyundai

I am coming off lease on a Mazda CX9. I was interested in the Sonata. My lease was with Wayne Mazda but I wasn't interested in another Mazda. Since both dealerships are the same owner someone from Mazda in the Sonata. My lease was with Wayne Mazda but I wasn't interested in another Mazda. Since both dealerships are the same owner someone from Mazda sent me to the Hyundai dealer and told me I could pull ahead on my lease getting out 2 months early. My Mazda is slightly over mileage so I am trying to avoid turning in my lease due to the charges. The salesman made a deal with me to buy my Mazda if I leased the Sonata. When I came in to pick up my Sonata they dicked around for over an hour before telling me that they weren't going to buy my Mazda because there was less than 120 days left in my lease. They knew how long was left in my lease when I was there the first time and made the deal. They were just hoping that I would be so excited about the new Sonata that I would cave in and lease it anyway. The Sales Manager was a complete a-hole. Thought who the heck he was - he was too busy telling us what a great guy he was rather than trying to difuse a bad situation. I will instead be buying my Mazda for the residual value whioh is a few thousand dollars less than the actual trade in value. As soon as I sign the papers I am going to drive to another dealer and sell it to them for exactly what I paid for it so that I can cut an even better deal. I have since called Wayne Mazda two times hoping to speak to someone about buying my lease but no one is calling me back. Guess the apple doesn't fall far from the tree. More

New purchase. Simply bitter experience. It was the third Hyundai dealership I went to and eventually purchased. Don't believe a word they tell you. They are all inflated by 50%. Hyundai dealership I went to and eventually purchased. Don't believe a word they tell you. They are all inflated by 50%. More

Never returned phone calls although I was a willing and qualified buyer. Overall, it was a poor customer service experience. I woul not recommend this dealership to anyone. qualified buyer. Overall, it was a poor customer service experience. I woul not recommend this dealership to anyone. More

ON WED MAY 25 I CONTACTED THE INTERNET DEPT TO CHECK STOCK ON A 2011 SONATA LIMITED WITH A COLOR I WANTED I WAS TOLD IT WAS IN STOCK THE PLAN WAS TO DRIVE TO THE DEALERSHIP ON THURSDAY AM . ON WED. STOCK ON A 2011 SONATA LIMITED WITH A COLOR I WANTED I WAS TOLD IT WAS IN STOCK THE PLAN WAS TO DRIVE TO THE DEALERSHIP ON THURSDAY AM . ON WED. Eve I GOT A CALL THAT THE CAR WAS SOLD THAT AFTERNOON OK FINE AS IT IS ABOUT 1HOUR OR BETTER FROM MY HOME THURSDAY AM I RECEIVED A CALL THAT A LIMITED CAME IN THAT EVE. AT 10AM I LEFT MY HOME TO GO TO THE DEALERSHIP AND ARRIVED THERE AT 11 15AM I WAS GREETED VERY NICELY BY THE INTERNET PERSON [WHO I WONT NAME SHE WAS VERY NICE } SHE DIRECTED ME TO A SALES PERSON NAZIK COSKARA OK NO PROBLEM SO FAR NOW THE PROBLEM STARTS I MADE IT CLEAR BEFORE I CAME I DID NOT WANT A CAR WITH NAV.THIS CAR HAD NAV. PROBLEM NUMBER 1 AFTER A HOUR AND FIFTEEN MIN. DRIVE AFTER WALKING BACK AND FORTH 4 OR 5 TIMES NAZIK SAID THEY FOUND A LIMTED IN ANOTHER COLOR WITH NO NAV. OK FINE. I WAS TOLD BY THE INTERNET PERSON THEY WOULD BEAT ANY OTHER DEALERS PRICE BY 300 DOLLARS I EMAILED A COPY OF THE OTHER DEALERS QUOTE TO THEM AS PER HER REQUEST NOW THE FUN BEGINS A SALE MANGER THEN CAME OVER AND SAID HE WOULD NOT HONOR IT ALSO HE WAS YELLING AT ANOTHER CUSTOMER WHO WAS LEAVING NOT TO GO HE HAD A GOOD DEAL FOR HIM NEEDLESS TO SAY IT WAS TIME TO LEAVE UPON LEAVING i DROVE TO A DEALER 20 MIN. FROM HOME AND GOT THE CAR AND COLOR I WANTED FOR ALMOST 3000 DOLLARS LESS.A LESSON WELL LEARNED STAY AWAY FROM WAYNE HYUNDAI More

Went in with a "guaranteed" price from American Express for a Tuscon they had on the lot. It had everything I wanted except remote start, and that option is dealer installable. Saleswoman was e Express for a Tuscon they had on the lot. It had everything I wanted except remote start, and that option is dealer installable. Saleswoman was either dense or a fraud; she kept trying to quote prices other than the Amex price. Finally went to talk with sales manager for five minutes and came back with a price for the base vehicle that was consistent with the guarantee. When I asked about the remote start, she added $450 to the price. The MSRP for that feature is $350, while the Amex guaranteed price is $316. I walked out. For a $134 rip-off attempt, they lost a $28K+ sale. More

I walked in there on a Saturday (last Saturday of March) and stood around for 2 minutes and the guy who was free to help me was sleeping! I had called earlier to arrange a test drive and the woman was very and stood around for 2 minutes and the guy who was free to help me was sleeping! I had called earlier to arrange a test drive and the woman was very pleasant and never told me I had to be willing to buy a car in order to test drive. I spoke to John for several minutes about my interests in either the Elantra or Sonata, and then he asked me about whether I was planning to buy that day. I gave him the honest answer and he said he could only let me test drive one of the two cars for my research, so I picked the Elantra. He said he would "check" if he had any Elantra's available and he disappeared for at LEAST 10 minutes if not more. I could overhear him complaining to his buddies in the corner about how he did not want do the test drive since it was for research only and would be wasting his time. His supervisor came back and asked me bluntly if I was going to buy a car today or in the next three days, and I said no. And he said I needed to come back during the week or on a Saturday that was not at the end of the month, so I angrily got up and left. In the time he got up to complain with his buddies, he could have gone with me to test drive the car and come back and laid the foundation for a sale in the future. As it is now, I will not go back to this dealership again. I live 8 miles away and spent the 45 minutes round-trip driving to test drive a car and did not get to do that. I understand their point of view about end-of-the-month sales, but they went about telling me all the wrong way and they could have helped me in the time they were discussing the situation. The sales guy was SLEEPING when I came in so how busy could he have been?! At least he could have done something positive to help himself in the future, whereas now he has no chance! More