Wayne Hyundai

SEE RESPONSE FROM DEALER BELOW I am actually rating this service department zero stars but it won’t let you post the review unless you give at least one star. Let me start off by saying I never write revie service department zero stars but it won’t let you post the review unless you give at least one star. Let me start off by saying I never write reviews good or bad. But this time I had to vent. Avoid this service center "STEALERSHIP" at all costs. First off when I bought my Hyundai I was told that I had free oil changes for life. Great. So I try to get a service appointment and they were booked three months out. xxx so I make the appointment. Went in for a 50,000 service. Was quoted about $750. After car was inspected the usual things like $120 extra for cabin and air filters and shop supplies Ok fine. "you need front brakes ok how much. Hold on while I get the price. That will be $989 total. Ok do it.I figured not too bad another $275-300 for the front brake job not too bad. I just had back surgery and usually do this myself. 5 hours later car is ready. Total bill is $1711.41 and that’s with a 33% coupon off on scheduled maintenance services. Turns out that $989 price was just for the front brakes and rotors. I told them you gotta be xxxxtin me! Asked for a manager and some 20 something kid in a suit says I'm the manager. He tells me to hold on a minute you don't understand. I said oh no I understand as I pointed to the artist rendering of the new building that's currently under construction. He says Brake shoes a very expensive like $200 plus dollars and are guaranteed for life. I asked how about rotors. Oh no just the pads. So I laughed in his face and told him I have been working on cars since I was 14 and $989 for a front brake job is ridiculous. I turned around to all of the service advisors who at this point we’re all looking at us and told them this place is a rip off and they would never see me again. I strongly suggest that you take your car to a local repair shop. At least if he rips you off you can argue with the owner directly. This place is the definition of "Stealership". I hope upper management reads this. DEALER RESPONSE I spoke with Devan Prediger service manager today. We had a lengthy conversation. I explained that I believe that I was misinformed or misinterpreted the amount of the total cost of the work. I assumed the total for all the work was approximately $989. As it turned out that was the cost of the bakes alone. I was extremely upset when I was presented with a total of $1,711. I would have never approved the $989 for a single axle brake replacement which according to my research before I went in for service was approximately $350 per axle. This prompted by negative review . Devan apologized for the 4 month wait to get this service appointment and miscommunication and explained the reasons for the delay. I believe we have resolved the issue and I look forward to once again doing business with Wayne Mazda. On the positive side I told him I was impressed with the video from the service mechanic. Therefore I am changing my former rating of this service department and the dealer responded quickly and we came to terms. More

I live 5 minutes from this dealership, I would have liked to buy a car from here. I walked into an unprofessional business establishment where a gentleman was yelling and cursing at his employees, what upset to buy a car from here. I walked into an unprofessional business establishment where a gentleman was yelling and cursing at his employees, what upset me the most is when I had to hear homophobic slurs being yelled at one of the employees, with no concern about the customer sitting inside, is this the way this company treats the people that work for them? Treat the employees that work hard for you right, it is disappointing seeing employers treating employees in such an inhuman way. I asked the young lady at the door who that gentlemen sitting behind the big wall with the dark beard was which she would not tell me . I walked out right away and didn't buy a car. I later purchased my car from Paramus Hyundai. They we're very professional in every aspect. More