Wayne Ford - Service Center

Matt Halliwell always makes sure our services and requests are taken care of. He is kind, smart and always helpful. Scott and Anthony Rotella have also been huge influences in returning to Wayne ford requests are taken care of. He is kind, smart and always helpful. Scott and Anthony Rotella have also been huge influences in returning to Wayne ford. Both are knowledgeable and friendly More

Lack communication skills . Doesn't alert the customer when someone from the dealer ship would be on their property to take pictureetc. Customer shouldn't have to keep calling t Doesn't alert the customer when someone from the dealer ship would be on their property to take pictureetc. Customer shouldn't have to keep calling to see when work would be done. Wrong color was ordered for my mirror cap .When my car was at the dealership for a strut remount and mirror replacement; pictures should have been taken then .How was this such a mix up? So they sent someone out to my property to take pictures. I'm waiting and waiting for someone to come so i call the dealership to tell them I have to leave and go on with my day.To my surprise I was told someone had already come out to my property and taken pictures and left. This was done all without my knowledge; needless to say I was extremely upset. But, the 2nd time around however I was given a call that someone was coming and would be on my property and the correct color mirror cap was delivered. The person also came to my door and asked me to sign a document allowing him to touch my property. Ironically this was done after he had already touched my property but since I had already been alerted that he was there it was fine. My cap is replaced finally after a long journey . I'm seriously rethinking my next car purchase NOT being a Ford. More

Great, quick done while I waited. Will definitely return to this dealer for next scheduled maintenance Will definitely return to this dealer for next scheduled maintenance More

Pleasant staff, professional service Everyone at Wayne Ford is very pleasant and the service on my car is very professional. They listened to me Ford is very pleasant and the service on my car is very professional. They listened to me More

Very professional, on time Great service , Quality work Good service Good and courteous customer service Good service Good and courteous customer service More

A month or a little more ago I changed the oil and according to them they rotated the tires. I went back to change the transmission oil again and now they tell me I need to change the tires. Because t according to them they rotated the tires. I went back to change the transmission oil again and now they tell me I need to change the tires. Because the day they rotated it they didn't tell me anything, I don't know if they rotated it or not, since from what I understand the wear on the tires could be due to shock absorbers and the front ones are good but the rear ones are not. So? More

Michelle is always good and check in with me while I waited. The service was a little long but everything was good. waited. The service was a little long but everything was good. More

Appointment time honored and time for service honored Friendly and professional staff throughout the Wayne Ford organization Friendly and professional staff throughout the Wayne Ford organization More

Horrible experience. I am warning those who get a price over the phone to get it in writing because they will add $100 . Michelle in service department gave me a price ov I am warning those who get a price over the phone to get it in writing because they will add $100 . Michelle in service department gave me a price over the phone and my wife also got the same price. after the job was done they added another $100. The xxxxxx on the phone who claims to be the manager says that my wife and I was told that price on the phone and heard Michelle give us that price. Ok RICHARD. of course you're not gonna side with the customer because you want to charge extra More

Michelle was absolutely great to work with and had my vehicle back to me quickly. vehicle back to me quickly. More