Wayne County Ford

Buyer beware. Bought used vehicle a year ago from this dealer. Was shown “a Carfax”, no concerning issues. Ran Carfax recently for potential trade. Report shows st Bought used vehicle a year ago from this dealer. Was shown “a Carfax”, no concerning issues. Ran Carfax recently for potential trade. Report shows structural damage, and theft recovery vehicle.report shows vehicle was bought at auction with a structural damage notice. Dates of damage and theft were long enough ago that there would be zero reason for them not to be on a Carfax. And all issues occurred prior to my purchase of the vehicle.No branding on title to indicate the theft. Structural damage or theft was not disclosed at time of sale. Carfax that I was shown was not given to me for my records at the time of sale. Lender stated they would have never approved transaction if they had known the issues. Checking with other dealers, they will not touch the vehicle even as a crazy low trade value. Experienced car buyer of both new and used vehicles, not a desperate buyer. I would never have bought the vehicle had I known the true history. I had no reason to doubt the Carfax I was shown at the time because I have had good experiences with them in the past (or so I think), as they are a fairly reputable dealer in this area. Dealer is willing to take the vehicle on trade at a very low price as a resolution, of course given the history of the vehicle. Do not trust the dealer Carfax, or anything they tell you about a used vehicle. I do not recommend. More

I cannot speak for the sales dept, but their service dept is AWFUL! They lied to me and went back on their words to save themselves time. I own 5 vehicles and would never take a single one to them. Service m is AWFUL! They lied to me and went back on their words to save themselves time. I own 5 vehicles and would never take a single one to them. Service manager told me that he would honour the warranty I purchased as an addition to my truck, as I had broken down and came to them. When I told him I only wanted the covered parts replaced, and to pause working it until I fgured out the rest, he then refused me service entirely when I returned. This was AFTER I had gotten a rental because they told me it would be covered. Horrible communication, and extremely bad customer service. I understand maybe if it was impossible for them to resume warranty work that they had previously started, but the rudeness, shortness, and unwillingness to work with me was ridiculous. Now I am forced to fix my own truck because he refused to work on it entirely (even after saying that some of the parts broken were warrantied) , and I am out $200 for the rental fee that they also told me would be covered by the warranty. Worst experience at a service dept ever. Directly lied to my face and went back on their words to save themselves time. Dealt with Service Manager Dave. Rude and disrespectful manager. More

Wayne County Ford from the purchase of my vehicle to the service has been the worst Dealership I have ever. I would never refer or recommend this to any one. The Sales manager would not honor a discount tha service has been the worst Dealership I have ever. I would never refer or recommend this to any one. The Sales manager would not honor a discount that ford mailed to me on the purchase of my new truck told me I had to reorder the truck in order to get it applied. The Service department tells people they have issues with their vehicle just to get more money out of a simple service. They have been caught multiple time doing this and even doing fake Warranty work that was not needed. They have no respect for personnel vehicles left at the dealer. They leave keys in them at night after hours and I even caught them leaving a vehicle running in the parking lot late at night with no one around. Good luck if you trust them!!!! More

Called service dept two weeks ago on recalled notice asked them if they parts. They confirmed yes set a appointment too leave the truck for day few hours later called me they had to order parts. After t asked them if they parts. They confirmed yes set a appointment too leave the truck for day few hours later called me they had to order parts. After talking to service manager he didn't care I had come back for repairs. Call Ford filed a complaint about poor service More

What a nightmare for me. I went to Wayne County Ford. December 2022 Wayne County Ford did an all around brake job on my 2013 Ford F-150. Apparently it was not a complete job I went to Wayne County Ford. December 2022 Wayne County Ford did an all around brake job on my 2013 Ford F-150. Apparently it was not a complete job even though they charge me a lot of money. I use the vehicle rarely on occasion around town and I never noticed any issues until I went on the highway and I started to feel a vibration and I had to pull over. After walking around the vehicle trying to figure out what’s causing it I realize a lot of heat coming from the left side front wheel. I immediately took the vehicle to a local shop and avoided going back to Ford. The shop told me that the caliper is sticking causing the vibration and heat. The shops told me that Ford did not change the caliper on that side but did the The opposite side. The shop told me they normally change calipers in pairs and that should’ve been done by Ford. They believe Ford was trying to save me money but instead it costing me more money. Ford had no problem putting in a rotor and new pads but failed to do the caliper. It ended up costing me more than $300 to replace the pads-all over again and to have a new caliper put in. Time will tell if it created any damage to the rotor hopefully there are not warped. The shop gave me Fords pads back in case I wanted to show any kind of proof should it come up in the future. What a nightmare thanks to Wayne County Ford in Honesdale. More

There work is not good I've paid more than once to fix same thing. same thing. More

Wayne County Ford was great to deal with. Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive the Due to the current supply situation, I had to order a vehicle but they made this easy and even though it took much longer than expected to arrive they were friendly to deal with. I traded my vehicle in when I ordered, and in the 10 Months it took Ford to make the vehicle they honored the order price, handled the trade paperwork and taxes properly, and didn’t add on any Administrative fees that many other dealer are doing for these high demand ordered vehicles. In a tough market where new vehicles are just hard to get, they are doing a great job and being very honest and reliable. Things have changed in the way vehicles are purchased and sold, and they are adapting well to this new market. More

I went to Wayne Ford to purchase an F150; the sticker said $43,370. The quote from Wayne Ford added a $5,000 “market adjustment” and the quote for my trade was $2,000 below any other dealer making the ‘d said $43,370. The quote from Wayne Ford added a $5,000 “market adjustment” and the quote for my trade was $2,000 below any other dealer making the ‘deal’ $7,000 more than it should be. When this was pointed out I was told that’s the way it is. That is basic, unabashed greed. Put one price on the vehicle then add 12% because you think you can. Not my way of doing business. More

Super responsive and very clear on what options were available and what they could offer. Follow up was great. available and what they could offer. Follow up was great. More