Wayne Akers Ford - Service Center

Khristian was great and service was was completed when promised. Happy about my decision to switch to Wayne Akers. promised. Happy about my decision to switch to Wayne Akers. More

Yankiel was very courteous and informative. He got me in right away and guided me on how to get a rental. Despite it being Christmas week, Yankiel called me very promptly with an estimate. Whe He got me in right away and guided me on how to get a rental. Despite it being Christmas week, Yankiel called me very promptly with an estimate. When I returned, my car, he escorted me to the cashier promptly. The cashier reminded me about my FordPass dollars which covered my entire bill. More

Was sold the vehicle without promises kept they said by service contract and will give you a loaner vehicle every time service contract and will give you a loaner vehicle every time More

Maria and Crystal are the worst when answering the phones no customer service skills they tell you the service department is busy and they jusy answet phones they refuse to transfer you! Steve was the worst no customer service skills they tell you the service department is busy and they jusy answet phones they refuse to transfer you! Steve was the worst for communication and service manager Karol did at the end step up to assist me! JOSHUA from the truck rental side was awesome from start to finish! Trying to talk to the GM there (Jim) was a joke! More

Amazing service! I appreciate the dedication and quick response always. Definitely a great experience. Thanks for providing excellent service! I appreciate the dedication and quick response always. Definitely a great experience. Thanks for providing excellent service! More

Has potential but lacks in some aspects. The work done on my car was not fully completed and I still need to go back to resolve the issue in mid January. The work done on my car was not fully completed and I still need to go back to resolve the issue in mid January. More

I was early to a scheduled service. Employee contacted me and told me when I would be helped. The service Rep kept me informed and the service was done in a timely manner. Employee contacted me and told me when I would be helped. The service Rep kept me informed and the service was done in a timely manner. More

All good. I would have preferred a text after service to let me know that they replaced the battery. I would have preferred a text after service to let me know that they replaced the battery. More

Very efficient and great communication. Everyone was very willing to help and get the job done. Shout out to Karl and Khristian! Everyone was very willing to help and get the job done. Shout out to Karl and Khristian! More

The worst dealership I have had the displeasure to work with. I have a defective roll up bed cover installed from the factory. It's broken and for the past 18 months I have been unable to get it replaced b with. I have a defective roll up bed cover installed from the factory. It's broken and for the past 18 months I have been unable to get it replaced because I can never get the dealer to fulfill it's obligation to provide any viable customer service. I have spoken to over half a dozen people at the dealership, they ALL say they will handle it. No one ever even returns my call, or follow up with Ford Motor Co it is an utter disgrace. Stay away from Wayne Akers ford. They only care about one thing... Their bottom line. More